Per the owners manual, the vehicle is supposed to be equipped with four reinforced jacking points for the vehicle supplied jack. The two front reinforced points were never installed. Besides, there being no way to jack up the vehicle, it some one unknowingly attempt to jack up the car, it could fall off the jack and injure or kill someone. I went to the dealer, and upon inspection they agreed that the points were missing. I contacted GM, but after one call, no one responded back to me.

- Northport, NY, USA

I was driving 70 MPH near Chattanooga, TN when I heard an explosion. The front panel(of 2) of my sunroof completely shattered. There were no cars within 1000 feet. There was no overpass I was driving under. Though I can't say for sure I am 99.9% sure that there was no object that created this, rather the glass in the sunroof is defective. I have not had vehicle inspected. The manufacturer is not taking responsibility. There were no warning signs. Glass shattered all over me and my car. There were no injuries other than a cut finger. Thankfully no other passengers were in the car.

- Dublin, OH, USA

We bought XT5 on 12/04/18, on 02/19/19, brought in for transmission and check engine light. 06/10/19, brought in for routine maintenance and service. 06/16/19, on the way back from knoxville on freeway I-40, while it was raining hard, all lights inside and out and windshield wipers didn't work. Wipers were standing up right in front of driver and stop, never move back down. We were surrounded with high speed cars and trucks, and semis, in the rain and couldn't see the front with no wipers, and inside the car was pit black. We must drive for around a mile before getting to a next exit. Got off exit, call onstar for help, they said wait 90 minutes for tow truck and we must find our own transportation to get home, since it was Sunday, no one was open at that time. We didn't know where we were so we waited out the rain, and drove slowly back in town, with wipers sticking up in front of driver, to meet up with sales rep. Tim marcum for help, he loan us a car to get home and came the next day, Monday, to see jayson taylor, Cadillac manager. We asked them to buy back the car since we are so scare now what would happen next time with the car. They suggested us calling GM directly. We did, and jayda, senior case manager said she would only pay for fixing but not buying back, unless something major happened, like transmission, engine, brakes, .. we told her that this was serious, we we were in danger of loosing our lives there, but obviously it was not serious to her, we said what if the same thing happened, on freeway, fast speeding cars and trucks, raining hard, but instead of no lights and now wipers, this time no brakes or sudden stop and engine not starting. What would happened? in 6 months period, 2 incidents already, the later is more serious than the first, we rather prevent problems than having to deal with it, what if the problems getting bigger or someone get hurt

- Smyrna, TN, USA

As I was driving I smelled a burning smell. A few seconds later saw a fire/smoke coming from the front right side of my car. I pulled over and took a look. Confirmed my car was on fire. I called 911 who connected me to the fire department. I then ran to the gas station and got a fire extinguisher. I then used the fire extinguisher and extinguished the fire. I made a claim with my insurance company who ordered a tow truck to Transport the vehicle to an auto repair shop.

- Great Neck, NY, USA

With the sunroof open when I get to 40 to 45 mph you think your ears are going to explode. It is actually painful. I am very concerned as I also have a service dog that is with me at all times and their ears are even more sensitive than ours. I am also the only care taker for my 95 year old mother in law who is always asking me to open the sunroof so she can get the sunshine. This is obviously a design flaw! the dealership tested all the new ones on the lot and they all do the same thing. This was all done on a city street I can't imagine if I tried it on a freeway.

- Redding, CA, USA