The contact owns a 2021 Cadillac XT5. The contact stated that while driving approximately 50 MPH, the infotainment screen was touched but went black and failed to respond. The vehicle was turned off and restarted at the next traffic light, and the infotainment screen was touched and remained black and failed to respond. The vehicle was taken to an independent mechanic and was diagnosed; however, the diagnostic result was not provided. Due to the failure, the HVAC system, GPS, Bluetooth, Back Over Prevention, and Lane Keep Assist features became inoperable. The manufacturer was notified of the failure. The failure mileage was approximately 113,240.

- Lake Peekskill, NY, USA

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared everything else in the car was working but had 'self immobilized'!

- Spring, TX, USA