9.3

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,507 miles

About These NHTSA Complaints:

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problem #6

Jun 242022

XT6

  • miles
The back up camera is intermittently non functional when placed in reverse gear. A red triangle and red camera icon appear on the screen with a circle and slash through it. GM has posted a Bulletin #PIC6420 that offers a solution stating that it is likely a connection concern and recommends replacing a coax cable which can be ordered through the WPC. There have been multiple complaints about this serious problem on the Cadillac Owners Forum. I make deliveries to senior citizens homes (Meals on Wheels) with this car and need my backup camera to work. I no longer feel safe driving this car. I have contacted my dealership (Lafontaine Cadillac in Highland, Mi) and they will not accommodate a service appointment and supply a loaner car until July 22, 2022.

- Waterford, MI, USA

problem #5

Jan 262021

XT6

  • 3,080 miles
All cameras stopped working. When car is put into reverse the screen goes black with a red triangle (warning) and a red camera with a circle and slash through it (no camera). Service department indicated that there is a service bulletin (pic6420A), but parts are not yet available. They said there were several intermediate "fixes" that didn't work and now GM is supposed to be releasing new coaxial cables to finally fix the issue. So in the meantime no cameras....

- Fort Lauderdale, FL, USA

problem #4

Nov 282020

XT6

  • 1,948 miles
The fuel gauge is intermittently not showing the level of fuel in the fuel tank. Had to drive to the dealership when this occurred to have the technicians read the codes on the computer. If you shut the car off, the fuel gauge resets and the technicians are unable to find the error code. The dealership service department will have to order a new dashboard instrument cluster panel. The car only has 1,948 miles. This car has serious electrical issues.

- The Colony, TX, USA

problem #3

Nov 052020

XT6

  • 1,069 miles
2020 Cadillac XT6 with: Platinum package, enhanced visibility & technology package incl hd surround vision cameras, night vision, and driver assist package. Hd surround vision camera recorder issuing intermittent dashboard displays that sd memory card has errors or has been ejected when in fact the sd memory card has not been ejected. Dealer tried to blame a brand new sd memory card for the issues and replaced the sd memory card. Issue continues to intermittently appear on the dashboard. This is a new car that has these issues since being delivered with 300 miles and not almost 1,100 (eleven hundred) miles the issues continue. This car has serious electronic and electrical malfunctions.

- The Colony, TX, USA

problem #2

Nov 052020

XT6

  • 900 miles
2020 Cadillac XT6 with all options and new vehicle with less than 400 miles, fuel gauge indicator hash marks that show the level of fuel on the fuel gauge intermittently stop working upon engine startup. Dealer has already checked computer codes and found no error codes. Dealer states they have reset computers several times to correct this issue. Dangerous driving without knowing how much fuel is really in the fuel tank.

- The Colony, TX, USA

problem #1

May 212020

XT6 6-cyl

  • 2,046 miles
Brand new off dealer lot needed new battery. From that point forward the vehicle's electronics constantly malfunctioned. The dealer tried everything including working with Cadillac for new parts and suggestions to make the electrical system function normally. After three weeks of work, it still malfunctions and is dangerous to drive.

- Greenwood, IN, USA