10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 43,426 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2002 Chevrolet Astro. The contact stated that the front brake lines were rusted. The ABS unit was not working properly and the rear brakes had already failed. The vehicle was not inspected by the dealer but was repaired by the contact. The current mileage was 79,000 and the failure mileage was unknown.
- Carleton, MI, USA
The contact owns a 2002 Chevrolet Astro van. The contact stated that while driving in reserve at approximately 5 mph, the brakes and the power steering malfunctioned. The vehicle was towed to a local mechanic. The mechanic could not remedy the problem. The contact stated that the vehicle was unsafe to drive. The failure mileage was 25,000.
- Rockville, MD, USA
TL. contact owns a 2002 Chevy Astro van. Current mileage was 97,000 and failure mileage were 50,000. Contact stated upon purchasing the vehicle from enterprise car rental the brakes have been bad. Contact stated that the vehicle has been in the shop over 20 time most of the time for the brakes. Contact has crash the due to the brakes on the vehicle. Contact feels thatthe vehicle was a lemon upon purchase and does not feel this vehicle should be on the road.
- San Francisco, CA, USA
On March 26, 2008, I took my 2002 Chevy Astro van to be serviced. Mileage 93,829, I had no brakes. The master cylinder was determined to be the cause of the failure and was replaced. On April 12, 2008, once again I had no brakes, this time it resulted in me getting into and accident. I took the van back to the same repair shop. When they put it on the lift they said the whole braking system was melted until the point of the hose bursting. He said he never saw anything like this in his 20 years of service. They did not want to touch it stating it was now a liability to them and directed me to Chevy. Chevy concurred, four different people said they have never seen or have a clue at what caused this. They called in GM, who also never had seen this, but bounced the blame on a questionably installed master cylinder. Chevy said they can replace the whole braking system because they do not know what is wrong, but since they do not know what caused this or why fuses didn't blow to prevent it, it could happen again. We hired our own car consultant to look at the van, he too has never seen or heard of anything like this. The heat and melted brake lines ran closer than 1/4 inch away from the gas tank. I do not want to take the risk of driving again with my children and loosing brakes or possibly igniting the gas tank.
- Alexandria, VA, USA
Van experienced multiple brake failures back to back. On three separate occasions front brakes would smoke due to brake pads melting. The next brake failure occurred when the brakes failed to stop the van immediately when pedal was depressed while going down a hill. This resulted in extended stopping distance. Dealership serviced the van, but found no problem with the braking system. However, brake problem recurred five months afterwards, and almost rear ended another vehicle.
- Lake Elsinore, CA, USA
The brakes made a squealing noise, and was replaced. After they were replaced, the brakes locked up which resulted in an accident. When the brakes locked, the vehicle ran into a snowbank. On the second occasion, the brakes locked and slid into the person in front. The vehicle was rear ended and the air bags did not deploy and the seat belts were inoperative. The consumer requested money back.
- Oakham, MA, USA
When the brakes were applied, the pedal traveled to the floor. Also lost steering control. Blown power steering shaft seal had to be replaced.
- Northlake, IL, USA
- Glen Ellyn, IL, USA