Brakes on 2002 Avalanche and customer service from ray hutson, lacrosse wi. Using Chevrolet maintenance plan. 27,821 miles - performed 6K maintenance which includes; lube parking brake, rotate tires, inspect brakes. Ok with work. 30,533 miles - performed detail recondition of vehicle. Poor work. 30,583 miles - repaired tailgate, complained of detail work. Picked up vehicle with no noticeable mileage but used approx 6 gals of gas. Guessing they ran the engine all day to dry out inside of vehicle. 30,916 miles - completed tailgate repair. Ok 34,244 miles - oil change 38,085 miles - oil change and goodwrench pre02004 maintenance check list completed. Ok 41,926 miles - 6K maintenance service. Found brakes and rotors bad, had them replaced, total cost was $1,321. At time of pickup, requested reason for this happening. Was it my fault or the good wrench plan, why were the brakes not found to be going bad before they ruined the rotors? they would let me know. 2 weeks later- I called them, said they would check with GMC. 4 weeks later -I called them, said they would check with GMC. 3 months later, received notice for oil change. Went to ray hutson, asked about brake problem. Was told they had heard back from GMC the first week, they would not cover it as parts were not available to look at. At that time, I felt that I was not a customer worth a phone call from them.

- Brownsville, MN, USA

My 2002 Chevrolet Avalanche has several problems. First the rear window and mid tailgate leaks into the passenger area. I have taken it to the dealer 4 times now and it is still doing the same thing. There is moisture in the daytime driving lights that will not go away. The rt rear seat belt latch is hard to latch without someone helping the passenger that sits in that seat. I have 17 inche tires with a 16 inch spare how safe is that"?" I have oil consumption at least 1 quart per 1,000 miles vehicle also blows black, blue and white smoke. They are doing a consumption test now. The universal joint pops when changing from park to reverse and to neutral and back. There is clunking sound when pulling in or out of a parking space turning either left or right. Emergency brake goes all the way to the floor and does not work. I have had to the dealer several times and it seems nothing gets fixed.

- Mount Juliet, TN, USA

Consumer stated that when vehicle was parked and without warning the tailgate snapped, causing a distraction to the consumer. Dealer notified.

- Fort Worth, TX, USA