really awful
Typical Repair Cost:
Average Mileage:
76,550 miles
Total Complaints:
8 complaints

Most common solutions:

  1. not sure (4 reports)
  2. new transmission/new computer and differential (3 reports)
  3. replace ball bearings (1 reports)
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problem #8

Jun 292020


  • Automatic transmission
  • 100,000 miles

Why would my transmission go with only 100,000 miles? That's really awful.

- Sheila V., Lanesboro, MN, US

problem #7

Apr 302019

Captiva AWD LTZ V6

  • Automatic transmission
  • 100,000 miles

Unexpected grinding began Tuesday afternoon and by Wednesday evening, had intensified into a final severe, gear-on-gear grinding, concluding with a loud POP! Due to the check engine light remaining on ALL THE TIME, no warnings were available prior to defects/mechanical issues. Dealership stated that the ball bearings in the transfer case have gone out and needs to be replaced. Between that and the MULTIPLE other issues, I'm absolutely done with this vehicle, which is so disappointing because I used to just love that thing.

Miles 100000

- Shelby Y., Lovington, NM, US

problem #6

May 102018

Captiva LX 3.2L V6

  • Automatic transmission
  • 96,800 miles

Spring of 2017 took the vehicle to dealer for transmission service prior to a long trip. One week later, (before the trip) we had fluid on the garage floor so we took it back and was told it was just spillage from the service. February 2018 we found another large puddle on the garage floor; took it back to the dealer. They said the transmission was over-filled.

The vehicle has only been serviced at that GM dealer as it is under warranty. We showed them the receipts for the service and they showed service at the recommended intervals at the dealership. No other work was done on the vehicle despite the dealership saying that their process would no way over-fill the transmission. They were also upset when I refused to pay the diagnostic fee as I did not feel it was right to pay them for telling me they messed up.

May 2018, the transmission failed, one of the clutch packs is out and it is less expensive to replace the transmission rather than have it repaired (also will have a 100K warranty). The warranty expired last month. Replacement is about $4,600.

I have requested to discuss this with the service manager and perhaps the local GM district representative.

- dr sexton, Kalamazoo, US

problem #5

May 142018

Captiva V6

  • Automatic transmission
  • 138,000 miles

Transmission was shifting hard then this morning it wouldn't shift out of 1st gear. I had the IPC Software issue corrected when I heard about the recall last month. My husband disconnected & reconnected the battery and car is now shifting correctly. Could this have anything to do with the IPC Software update? My issues previously was can't get the key out, radio & lights going off and on or not cranking correctly. All are working correctly with the exception of the transmission.

- Teresa G., Wetumpka, AL, US

problem #4

Nov 302017

Captiva 3.0L V6

  • Automatic transmission
  • 49,000 miles

I am angry as I do not have 3500 dollars to pay for a new transmission

- rsf1967rf, Jber, US

problem #3

Nov 042016


  • Automatic transmission
  • 72,480 miles

As I was on my way to work today my rmp's kept going up and my speed would not go and my car would not shift. Luckily I was able to get to a safe place. I tried to contact service dept of local dealer with no answer all day. I am extremely frustrated and then to find out the year I have has known transmission defect. I bought the care two years ago and not once was the transmission issue mentioned to me. I am a single mom raising 4 kids and my car is a very critical part of my life.

I have always owned a Chevy and have never had an issue with any vehicle I owned and I swore by Chevy, now I feel totally different especially now I have to deal with repairs without any assistance from the dealer who sold the car to me. I want to know what I can do to get another car or get this issue resolved so I can have a reliable car that I do not have to put money into. I feel I have been totally mislead and that the dealership should be held accountable for this issue.

- ginapa, Gallitzin, PA, US

problem #2

Oct 122015

Captiva LTZ 2.2L

  • Automatic transmission
  • 37,000 miles

After 3 years and 4 months and only 37000 miles car wouldn't go into gear a large pool of fluid on the ground. Rang dealership to be told only 3 year warranty asked them to check this as I was told it had 5 year warranty. Came back and said it was under warranty till June 2017 took car to dealership. Was later notified the car was NOT under warranty and needs new transmission at a cost of £9000 for new unit. I have not had to change Light bulb, Brake pad or even Wiper blade and already needs a new gearbox. Neither Chevrolet nor dealership will do anything even though the head mechanic said he had the same issue only 1 month earlier with same make model and year and just out of warranty.

- Jacqueline G., Newcastle, UK

problem #1

Mar 252015

Captiva LT 2.2L

  • Automatic transmission
  • 19,017 miles

So....the car had a three year warranty on it. 2 months after it ran out at 19000 miles I see a huge puddle of trans oil on the floor! So I call Chevrolet customer care. They say no problem, tow it to a dealer and then we will talk. So I get the result they want. 10,000 plus pounds to fix the transmission. The bolts sheared off the connection between the transmission and the diff, causing massive internal damage and puncturing the casing. So.....they say; no we will not help at all towards this repair!!!!! What total crap. The car is 2012 with 19000 miles, what?????? Never, ever, ever buy this car, ever. Chevrolet does not want to recognize that they made a manufacturing error. They do not care at all about me, the end customer.

- Yisrael A., London, UK