Drive Belt Tensioner is broken, causing loud noise under the hood. The belt could be affected if not repaired and confirmed by Firestone Auto Care. Nothing else but Chevy GM will not fix the issue even though there is a specific service campaign bulletin in regards to the issue.

- Des Moines, IA, USA

The key is stuck and will not release from my ignition. I have tried numerous ways to get the key out and it just won't come out. I have had to disconnect my battery so that it doesn't drain my battery, but the issue is still there. I can't use my car to go to work due to the fact my key won't come out. This has really put me in a bind and is unacceptable. I don't have the money to have this fixed and I would like for the manufacturer to help me out. This is a real safety issue. I have had my car looked at by a mechanic and he is unsure of exactly how to fix this.

- Pittsburgh, PA, USA

The key intermediately gets stuck in the ignition and will not come out, have to wiggle and move steering wheel and move from park to drive then try repeated times to get the key out. This appears to be a common problem with 2014 captivas.

- Willmar, MN, USA

The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.

- Ironton, OH, USA

Driving vehicle all of a sudden it just cut off with no warning. Lost power just went dead and would not start back up had to get towed.

- Marion , SC, USA

The key gets stuck in ignition and can't be removed when in park. If key can't be removed and remains in the car, it will drain the battery. The key gets stuck often maybe every other trip but at least once a day. This started happening over the last 6 months on random occasions but has increased in frequency in the last 30 days. It's now a regular event in which the key won't release from the ignition. Sometimes after multiple attempts at restarting the car and changing from park to drive and then to park again and changing position of the key, it may release after 20 minutes of this process. This is a safety issue because the car can be stolen with a key left in the ignition and/or the battery will be drained. Both are not good. There are numerous reports of this issue on the internet from other other with same car.

- Philadelphia, PA, USA

We were involved in a domino effect accident, where my car was totaled. It suffered severe front and rear damage, with the rear window shattered as we were struck from behind while stopped in traffic on an interstate. None of the airbags deployed.

- Fennville, MI, USA

My key keep getting stuck in the ignition it won't turn on lock to get the key out.

- Grand Rapids, MI, USA

When I put my car in park, sometimes I can't get the key to turn off the car. I have to back up, pull forward several times then finally sometimes I can get the key out. I was completely stopped and in park. It happens a lot.

- New Castle, IN, USA

The Captiva suddenly shuts down randomly for absolutely no reason. The issue was directed to be repaired in the other Chevy vehicles because they issued a service bulletin however the Captiva is a fleet vehicle which means they didn't fix the known issue of putting a Ford battery sensor on a Chevy vehicle because fleet vehicles are rarely serviced by a dealership. This is dangerous and someone is going to die if they haven't already. This happened to me losing all power and completely shutting down going 65 mph on the freeway with my children in the car with me. I've not driven this car since August because I don't want to die and I still owe about 4 years of payments on this lemon.

- Florence, KY, USA

The ignition switch on my 2014 Chevy Captiva gets stuck and it does not allow the key to be removed when turning it off when stationary. Upon personal research it was discovered that this model has had this issue with countless drivers (typically at 40K-50K miles) and is not addressed by GM as a recall or safety issue. However, when the switch is unable to be removed it is a sensory issue, the vehicle key is also able to come out while on drive. A simple search 'Chevy Captiva key stuck' will result in many such incidents.

- Maspeth, NY, USA

The key will not come out the ignition when I turn the car off, I have to leave the key in and disconnect the battery and use my spare key to lock the vehicle, such a hassle

- Brooklyn, NY, USA

The key is intermittently getting stuck in the ignition when the car is placed in park.

- Hinesville, GA, USA

The key gets stuck in ignition and takes alot of jimming with it to get key out, dealer wants to charge $90 just to look at that, not including what it will cost to fix.

- Bryan, OH, USA

The ignition switch doesn't always turn all the way off, so I can't get my key out. I have to restart my car a number of times and finally after about 10 to 15 minutes I'll get lucky & it will click all the way to off & then I can get my key out. There even times when I couldn't get my key out and it ran my battery down and then I had to have a jump to get my car started....it is absolutely horrible !!!!!!! please help....

- Lake Orion, MI, USA

I recently bought a 2014 Chevy Captiva ltz. Upon driving it off of the lot and parking, I tried to use the button for the back windshield washer to wash the windshield and the wiper would come on but no water came out. I done this repeatedly thinking maybe it just took some time to get back there, when I started hearing water running and stopped pressing the button immediately. Immediately following that, I started to smell something burning and the speakers started making a popping sound. The washer fluid was leaking inside the rear paneling and soaking several electrical connections. This is a major fire hazard as there is a lot of instrument wiring on that side.

- Siloam Springs, AR, USA

Can't shut off car key only goes to acc can I remove key from ignition

- Montgomery, TX, USA

The key cannot be removed from the ignition when parked. It won't turn to the 'off' position. It stays locked on the 'acc' position. I have had the problem looked at by certified Chevrolet mechanics from the dealership and they cannot seem to find a solution to the problem they did replace the gear shift thinking it wasn't communicating properly to be able to remove the key, however this did not fix the problem.

- Springfield, MO, USA

Have a captive with about 45000 miles on it. The past few days have been having the problem of the key getting stuck in the ignition. The first few times I was able to fiddle with the gear shift by putting the car in drive and then back in park. I was then able to get the key out. However this last time I could not remove the key no matter how many times I tried. Luckily I have an extended warranty with a 200 dollar deductible so hopefully it won cost to much to fix.

- Springfield, OR, USA

Unable to remove key from the ignition. Took to the the dealership and the diagnosis was the gearshift lever. See attached receipt.

- Aurora, IL, USA