10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 52,743 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We were involved in a domino effect accident, where my car was totaled. It suffered severe front and rear damage, with the rear window shattered as we were struck from behind while stopped in traffic on an interstate. None of the airbags deployed.
- Fennville, MI, USA
Air bags did not deploy. In motion. Turning. City street. The whole front and front bumper destroyed.
- Fresno, CA, USA
The contact owns a 2014 Chevrolet Captiva. While driving approximately 45 mph, the brake pedal was depressed, but failed to engage. As a result, the vehicle struck a sign post and crashed into an oats farm field. The air bags did not deploy. There were no warning indicators illuminated. A police report was not filed. The driver sustained a few injuries, but did not require medical attention. The vehicle was damaged, but was drivable. The contact called john L. sullivan Chevrolet at 916-782-1243 (350 autumn dr, roseville, ca 95661) and the call was disconnected. The manufacturer was made aware of the failure and stated that an investigator would inspect the vehicle. The vehicle was not repaired. The failure mileage was 56,000.
- Hilnar, CA, USA
The contact owned a 2014 Chevrolet Captiva. While driving 25 mph, another vehicle ran through a stop sign. The contact crashed into the side of the vehicle. The air bags did not deploy. A police report was filed. The driver sustained soft tissue bruising, which required medical attention. The local dealer was not notified of the failure. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was approximately 141,000. The consumer stated after 6 weeks of physical therapy and worsening pain, the doctor advised surgery was necessary for a neck injury due to the airbags not deploying. The manufacturer stated the vehicle operated as designed.
- Warrenton, VA, USA
Head-on collision. Over $13,000 in property damage. Car deemed a total loss. Air bags failed to deploy. Driver injured. Filed personal injury claim against at-fault driver. Incurred $39,087.48 in medical bills over 7 month treatment period.
- Shreveport, LA, USA
The contact owns a 2014 Chevrolet Captiva. When the vehicle was started, the service air bag warning light illuminated. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.
- Kinston, NC, USA
- Whitsett, NC, USA