8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
72,600 miles
Total Complaints:
1 complaints

Most common solutions:

  1. replace ignition solenoid and sensor switch (1 reports)
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problem #1

Mar 032017

Captiva

  • Automatic transmission
  • 72,563 miles

There are 2.2 million cars with this known issue with the key getting stuck in the ignition. Hedrick's Chevrolet would not fix the problem because they could not duplicate the problem, really?

Hedrick's Chevrolet had my car for two days, of course they can't duplicate the problem, it happens randomly. This problem is a known issue and GM is fully aware of the problem, matter fact two days ago this issue was posted in the Fresno Bee. Hedricks wanted to run this issue through my extended warranty, when the CEO of GM, Mary Barra stated that GM will fix this issue at no charge to the car owner. But, Hedricks would not fix the problem because they could not duplicate the problem. WE know what the problem is! They also wanted to charge me $160 diagnostic fee. We argued and they said ok, we will only charge you $60.

http://gmauthority.com/blog/2014/12/general-motors-offering-to-remedy-stuck-key-issue-in-2-2-million-cars/

- Todd S., Clovis, US