8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
38,400 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Feb 252014

Colorado LT 3.7L

  • Automatic transmission
  • 38,358 miles

Well if you read my other 4 complaints this is still the same thing only now i get to bring it in to East Syracuse Chevrolet for my appointment. O boy truck will be fixed now, ooppps just kidding that didn't happen. Well if you read my last complaint i was there in person on 2-20-14 to make an appointment and left off suggesting that the service manager have the truck looked at while the problems were occurring because as i explained this was an intermittent electrical problem, but what do i know he's the expert and chose to wait for my scheduled appointment on 2-25-14. So Thursday 2-20-14 problems occur all day, Friday and Saturday the same, on Sunday, Monday and Tuesday (2-25-14) the day of my appointment nothing. I drop it off and now the waiting game for the exciting, big expectation that these guys are right on it and problem will be solved soon. Did i say that, just kidding on Friday morning i call East Syracuse Chevrolet to find out the status on the truck and if they need more time i will rent a car. Well fortunately i didn't have to rent a car because as i was told they hadn't even looked at it and they were waiting to "reproduce the concern". So i suggested to the service writer that i guess you should have looked at it Thursday while i was there and the problems were occurring in front of your service manager and Technician. Well that didn't go over to good, he got pissy and told me that wouldn't have been fair to the other customers and i replied common sense would dictate with an intermittent electrical issue you look at it while it is happening. So i go three and a half days with no vehicle bumming rides, and now i get to take off more time and bum another ride to go pick up my vehicle and still not fixed. Now the irony here when i pick up my truck, i am told when the problem occurs again just bring the truck in, to which i reply i thought that wouldn't be fair to the other customers. Needless to say if you think I'm going back to that nightmare of a dealership your crazier than i am. So listen up people i sit here writing this on Sunday morning 3-02-14 with my 2012 Chevrolet Colorado LT Crew Cab Certified Pre-Owned with around 38,380 miles and around 1500 in aftermarket and addons, two states, 4 months, three dealerships (Lou Fusz Chevrolet ST. Peters Mo., Reymore Chevrolet Central Square NY and East Syracuse Chevrolet East Syracuse NY) and my truck still is not fixed. I had it up for sale but i discontinued the ad because there is no way i could pawn this nightmare of on anyone else. I have been on the unofficial Chevrolet Forum where i have been posting and i got a reply from Amber N. and Laura M. from Chevrolet Customer Service where the proclaim how sorry they are and understand my frustration. O boy going to get some help now, well i sent off an email and a private message to them giving them all the info they asked for. Have not heard anything yet but I'm sure they and GM are working on a fix for me at this very moment (hahaha). Please people read my nightmare and understand even after GM took the bailout it's the same old overpriced new and newer cars and trucks and same crappy customer service. All this and i have a Certified Pre-Owned vehicle, wow what a gimmick that is, if you think like i did that paying for a Certified Pre-Owned is peace of mind your sadly mistaken. Just look on line and see all the problems and complaints and some never get fixed because remember even if it's under warranty and it will cost them too much they will string you along till you give up or your warranty is up. These new vehicles have to much technology, that cost way more than it should and the problems are so technical the dealership can't or won't fix them. I will reply if anything changes but remember don't get taken like i was, GM hasn't changed the overpriced crap they sell us and they do not know what customer service means.

- rscentral, Central Square, NY, US