10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 61,367 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I bought a 2011 Chevy Cruze from a owner, and I did not pay attention to the passenger door handle until after I bought it. The thin metal was coming off the handle. I touched it and it cut my finger. I called the Chevrolet place close to my area and they quoted me a price of $80. I called GMC, since the car is fairly new, and did not get any help. I took the car to the local dealership, and the office manager came out (he was in a wheelchair) to look at the door. He touched it and it cut his finger. I was concerned about someone getting a cut from that metal so I paid to have the handle replaced. My major concern is if this continues to happen with these door handles in less than 3 years old, and some one is diabetic, or a small child gets cut and infected it would not be a good thing. When I said this to the office manager, he informed me he was a diabetic. I have went online and saw all the recalls for this particular car. The previous owner assured me he had the recalls fixed, but I did not realize there were so many until after I bought the car. I paid cash for this car and have yet to get a title. I continue to call the owner who either ignores me or isn't getting my call. I called his wife yesterday and she assured me her husband had the title. I had recently called the previous owner and ask for paperwork where the recall work was done. I have had no return calls... at this point what should I do? I feel like I've been shafted, but I paid $13000 for the car and the previous owner assured me I would not have to pay advelorum taxes, he said this was taken care of. Now according to the tag office I will have to pay another $800 or so for the tag which I can't get without a title.
- Carnesville, GA, USA
The front chrome interior door handles on my 2011 Chevy Cruze that I purchased is peeling off. The edges of the chrome are extremely sharp. Both my wife and I have cut our fingers on both front door handles while exiting the vehicle. It is no paper cut either. Pretty deep and painful. I ended up placing tape around the handles as a quick fix from being cut. When I contacted the dealership, I was told it would be $150 for a new handle and that it did not include instillation. After reading numerous complaints online and observing a copy of a letter from Chevrolet admitting there is a defect in the handles, I wonder why there has not been a recall as of yet on this issue.
- Hilliard, FL, USA
- Oklahoma City, OK, USA