10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
52,949 miles

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« Read the previous 20 complaints

problem #7

Nov 262010

Cruze

  • 20 miles
Engine seems to momentarily cutoff when accelerating after moving about 15 feet or less with accelerator in steady position from a stop after idling in gear. Dealer description hesitation, sometimes it does hesitate when pressing the accelerator but mostly seems to lose all power momentarily. Issue is repeatable and has been noted on at least two vehicles by this owner. This issue is a safety concern, no accident yet but could happen unexpectedly to a driver if not yet aware of the problem. Owner was told by service center GM is aware of problem and a possible software update may be available, unknown date of release as of December 2011. This owner believes all 2011 Cruze's have this issue, just have to be in the right circumstance and know how to reproduce it. If you have been told it is turbo lag do not fall for it, if this was the case it would happen all the time.

- Arnold, MD, USA

problem #6

May 022011

Cruze

  • miles
2011 Chevy Cruze manual transmission 6 spd. Random occurrence of speedometer spikes digital and needle (anywhere from 20-120 mph), volume on radio will also spike with this issue. When speedometer spiking the steering wheel will also unwontedly move 1/2 - 2 inches left or right every time which could distract/startle driver leading to a possible accident. Chevy refuses to look for a problem that "isn't there". as stated by dealership without code or a tech witnessing it. Occurrence happens when rolling at slow speeds (0-7 mph) or stopped with clutch engaged or slowly being released. Happens, 10-15 times+ a month. Has startled me several times once including me letting off the clutch and stalling the vehicle from being startled. Vehicle assembled: Lordstown, Ohio mileage when first noticing this issue: 78.0 current mileage, issue still occurring: 18,749. Seen dealership :3 times about current issue.

- Georgetown, KY, USA

problem #5

Oct 292011

Cruze 4-cyl

  • miles
Vehicle was in the park position, when the key was turned in the off position the car started to roll backward down a hill dragging my child with it.

- Tuscaloosa, AL, USA

problem #4

May 302011

Cruze 4-cyl

  • 1,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated that when the vehicle would hesitate when accelerating between 45-65 mph. The vehicle was taken to the dealer several times but the dealer was unable to produce any failure codes when diagnosed. The dealer performed a test drive and was able to duplicate the failure but there were no repairs. The failure mileage was 40 and the current mileage was 1,000. Updated 11/16/2011

- Columbus, OH, USA

problem #3

Jun 062011

Cruze

  • 2,840 miles
When accelerating from a stopped position the vehicle has a two (2) second delay before it engages the transmission. This is very dangerous issue when entering a busy road from a parking lot or other stopped location. A two second delay can place a driver in a life or death situation. The vehicle was taken to an authorized dealer who was unable to diagnose the problem. They did mention that it could be "turbo lag" since it needs time to build up. They also stated that all software programs were up to date. It is still dangerous turbo lag or not. According to a road test conducted by consumer guide automotive this problem was a issue for them: "several test cars exhibited issues with the automatic transmission, including delayed response and slurred shifts. GM was aware of these problems and issued a fix that involved re-programming the transmission's software." It's obvious that this is not a software fix issue since all programs were updated on the vehicle and the problem still exists.

- Waxahachie, TX, USA

problem #2

Dec 012010

Cruze

  • 24 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at various speeds, she would notice that the vehicle would hesitate or jerk forward. The vehicle was inspected by a dealer and they advised her that the tcm needed to be replaced. The vehicle was reprogrammed for the tcm yet the failure persisted and the vehicle became hesitant to acceleration attempts within moments of leaving the dealer. The vehicle was then taken back to dealer and they advised her that all of her particular year, make and model vehicle operated in that manner. The failure mileage was approximately 24. Updated 07/21/11 updated 3/20/12

- Orland Park, IL, USA

problem #1

Mar 012011

Cruze

  • 150,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated the transmission was reprogrammed, but the failure was not corrected when the vehicle lost power while accelerating at any speed. The brake pedal extended to the floor when the brakes were applied. The vehicle moved backwards while the brake was depressed causing the contact to crash into a vehicle. The vehicle was taken back to the dealer who did not replace any parts and advised the contact how the vehicle was designed. The failure mileage was 150,000 and the current mileage was 752,000.

- Austin , TX, USA