I purchased my first new car in 2011 and the first year went great then everything changed after that. The car would idle a lot higher then it started jerking when I decelerated and accelerated like it had a hard time shifting into gears. Took it to the dealer in kalamazoo and they ran a diagnostic and came back with nothing. They even kept it for 3 weeks and weren't able to recreate it then as soon as I got it acted up. Then shortly after that the car wouldn't shift gears until it reached about 3000 to 3500 rpms along with lag in acceleration when stepped on the gas pedal. This only happens periodically. This has been soo frustrating and I'm disappoint in Chevy at the moment and I question on buying a new one in the future.

- Kalamazoo, MI, USA

On April 2, 2013 my car did not change gears properly and it had a loud noise. I could not make it to the robbins Chevrolet dealership, so I pulled over at the nearest gas station and called robbins Chevrolet and explain this problem of the transmission issue. They stated to call their wrecker service and bring the car into the dealership. I called the wrecker and my wait time was 30 minutes and I was taken to the car dealership service area and arrived around 10:45am. I explained how the car was straining to pull gears and it was unsafe to continue to drive it in that condition. I was given a loaner car and the advisor, alex called me around 4pm and stated my car had a mechanical issue with the transmission and the powertrain coverage warranty covered the expenses and it would be available for pick up on 4/26/2013.

- Houston, TX, USA

I have a Chevrolet Cruze, I bought it in October of 2010; after a few months I discovered that my car was shifting roughly. I also noticed that my car would not gain speed at a normal rate. I have fought for 2 years to have my car inspected and repairs to be done; nothing has come of it yet. I notified GM with the issue and was told that they would put in a new transmission. I was also notified that the issue would persist, it is the way my model transmission works. I know this is a safety concern, my car has already left me stranded once. I believe that GM is going under the radar and just trying to appease me with a new transmission. I also believe that more can be done for the problems that persist in my car and GM is refusing for it to be done. My car is a safety hazard from the numerous recalls to the transmission and computer defects. GM is trying to push me into accepting an amount that is less then half of what I have paid into the car or take the transmission. I have no other options from them. I would very much appreciate some guidance in this matter. Thank you

- Tad, WV, USA

Vehicle hesitates on acceleration and did ever since purchased on 6/22/11. Dealer could not find anything wrong according to their diagnosis "customer concern not duplicated". many many other 2011 Chevy Cruze owners are experiencing the same exact issue after several unsuccessful visits to dealer service.

- The Woodlands, TX, USA

I purchased my vehicle new and I am the only owner/ driver. The transmission has always been jerky and lagging. It has been to the dealer multiple time for service. When you press the accelerator there is a lag before the vehicle accelerates. It is not a smooth ride. The transmission shifts at very high RPM's. when it does shift it is very rough!

- Parma, OH, USA

I have a 2011 Chevy Cruze ltz and I was just wondering if it was normal in the cold weather that the RPM gauge goes all the way up to 3500 rpms before shifting into the next gear?

- Allentown, PA, USA

The car has problems with acceleration. It poses a safety concern especially when crossing traffic and or passing another car. You can be driving the car and it will literally lose power- and then you have to press the pedal to the floor- and hope it goes. Sometimes the car will sound as if it is in idle mode when in driving the car. When you start the car and begin driving it jerks and it lunges- it feels like you are bouncing around. The car still has its manufactures warranty and I have had it at the dealer's auto shop on several occasions- one guy there believes something is wrong with the car but is not able to find what it is. Unfortunately, I am told there is nothing wrong with the car and that is the "characteristics" of that car due to the turbo. I disagreed. I believe it poses a safety issue- I have never told my mother before the following about a car. "if I die in this car she better start looking at General Motors." I have never felt so unsafe in a car- and the main reason I purchased the car was for all its safety features. Ironic. I have read the same complaints on the web- unfortunately it will not be addressed until someone is either dead or seriously injured for GM to address these complaints.

- Duluth, MN, USA

The contact owns a 2011 Chevrolet Cruze. The contact stated that she exited the vehicle with the gear shifted in park and the engine in operation. The contact was standing on the passenger's side of the vehicle and within several moments, the vehicle rolled away in reverse. The contact attempted to re-enter the vehicle on the driver's side and the vehicle began to drag her up against a concrete pole. The contact landed on the ground where the front driver's side tire was and the vehicle then drove over her left foot. The contact's left arm sustained a severe fracture to the radius and humerus. The contact also sustained nerve damage to the left foot. The vehicle was towed to a collision center where the exterior body damages were repaired. Some time later, the vehicle was repaired under NHTSA campaign id number 11V273000 (power train: Automatic transmission: Gear position indication-prndl). The manufacturer was notified of the defect. The failure mileage and the VIN was unavailable.

- Harrisburg, IL, USA

The contact owns a 2011 Chevrolet Cruze. The contact stated that the transmission failed. The vehicle was towed to a dealer for inspection where they stated that the transmission needed to be replaced. The vehicle was repaired at no cost to the contact. The manufacturer was not notified. The failure mileage was 22,001.

- Pulaski, PA, USA

Vehicle was purchased used with 18*** miles on the odometer. Vehicle transmission shifts erratically when driving in city conditions. Problem may cause stalling of vehicle at lower highway speeds. The transmission appears to slip at slow speeds. Before shifting, vehicle regularly hits maximum (red line) RPM. Poor downshifting into lower gears causes vehicle to lunge forward at lower speeds. Most notably from park to drive. On icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. Vehicle was taken to dealership, technicians were unable to reproduce customer complaint. Manufacturer was not contacted. Current mileage 28***.

- Effie, MN, USA

The automatic transmission shifts very hard between first and second gear, and second and third gear. This happens when the transmission is shifting up or down. The occupants in the vehicle get a whiplash effect every time the car shifts between these gears. Also the transmission takes too long to find a gear resulting in the vehicle not accelerating when the driver commands it. The car has stalled while starting driving away from a red light from a full stop, requiring the driver to restart the vehicle. This should not happen in a car with an automatic transmission. While in motion the car will shift into neutral and will not respond to the drivers push on the gas pedal. It will then slam into gear, causing a more violent whiplash effect than when it is shifting as mentioned earlier in this complaint. I have taken the car to the local dealership multiple times for these issues and they keep telling me that the transmission is operating normally. No transmission should operate this way, and no other vehicle I have ever driven operates as bad as this 2011 Chevy Cruze. The GM customer service people have opened multiple cases and tried to help me with this but they have not followed through well enough and I am stuck with a defective transmission in this car.

- Pompano Beach, FL, USA

Car will not accelerate when pulling into traffic. This is a problem that happens intermediately. You let up on the brakes and press the accelerator and the car just creeps forward and does not accelerate. Occurs most often when the car is cold or the A/C in on and/or you are making a right or left turn, however, it can occur at anytime. The only solution is to press the accelerator to the floor at which point the car will accelerate too quickly and throws the vehicle into traffic. The dates and mileage given above are estimates on my part. The car has been acting this way since we got it.

- Farmington, MI, USA

2011 Chevy Cruze. Consumer states vehicle slows down by itself the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear.

- Baltimore, MD, USA

I bought this vehicle as a present for my father. After getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. It almost felt as though it was a manual transmission. I drove it home that night and noticed the same feeling. It's almost as though it takes a lot of effort out ofthe car to keep driving. It downshifts before its supposed to when driving and as a results isn't getting the gas mileage its supposed too. Driving city, it was only getting 18-19mpg for me. It does much better on the highway, over 55mph, then with city driving. Took it back to the dealer, who took it to a bigger Chevy dealer and they stated nothing was wrong. Got it back and its the same way. We love the car but will not drive it because we are afraid of not knowing what's wrong with it and possibly having something serious happen to it. We have 2 little ones that we need to worry about who ride in the car as well. Seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. Wish a recall would come out.

- Baltimore, MD, USA

Since I purchased the car last year, it has shifted hard either in auto or manual. Mostly auto. However, when it shifts down to first gear in manual, it jerks me forward. This is an ongoing problem and no real date to be associated to. I have had it in the dealership twice but the 'compuater' says there is not a problem. After much frustration and being honked at when I can't accelerate quick enough at a light, I filed a complaint with General Motors last week. They responded quickly but today I find out that the dealership will not work with me on getting out of the car. It's basically about paying more to get in another vehicle. The computer said it was fine, so it's fine. If I had a small child, I would not want them in this car! I will not be driving my grandson in this car. This is absolute insanity to completely ignore a common issue. I googled and found hundreds of people complaining about the very thing on the ls model. Even a salesperson told me he doesn't not recommend this car to anyone!

- Haltom City, TX, USA

Severe drive train decoupling, and hook up delay, when attempting to accelerate into traffic and subsequent attempts to change lanes in traffic. Close calls numerous!!!! accidents and deaths inevitable!!!!!!! further assessment has shown the only way to resolve the issue is to shift transmission to manual mode and keeping engine speed above 2500rpm. Thereby reducing turbo lag and disabling major computer control over transmission shift function. This type of engineering is unacceptable in any modern production automobile and should be immediately addressed by the manufacturer. Or class action lawsuits should be brought forth by the owners of these vehicles. Is this the real reason this vehicle boasts so many airbags"?"

- Chanhassen, MN, USA

2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. Could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through A/C vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. Dealer ship could not duplicate/ no repair ( opened case with GM [xxx]) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through A/C vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. Plus continued poor gas mileage since 2/12 fix. Transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Richland Hills, TX, USA

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 20 mph, the vehicle could not be shifted into gear, causing the transmission to fail. The contact pulled the vehicle over and the transmission control module light illuminated. The contact stated that the vehicle was towed to a local dealer to be inspected and he was informed that the transmission control module sent an erroneous signal to the instrument panel, causing the vehicle not to shift into the next gear. The dealer repaired the vehicle but the failure recurred. The manufacturer was not notified. The failure mileage was 33,000.

- Couch, MO, USA

I have been having transmission problems with his vehicle since its purchase in July 2011. First incident was the day after I accepted delivery of the vehicle. Dealer stated there was nothing wrong after driving with me and no record of the service was created. After changing dealers, I was told there was nothing wrong with the transmission and they could not duplicate the problem. On future visits, the transmission software was updated which helped some, but did not alleviate the problem completely. Yesterday, the following warnings were displayed: Service stabilitrack system service traction control system I have opened another complaint with Chevy stating the transmission has ongoing problems and I want my money refunded. This is the second complaint I have opened with them. The first complaint was "resolved" by offering full coverage maintenance for 9000 miles at this point in time, I am reluctant to drive the vehicle anywhere because I am afraid it will fail. If you need any additional information, please let me know. Thank you.

- Vandalia, MO, USA

The vehicle experiences a severe delay in throttle and transmission response, to the point of endangerment. When driving at 60-65mph and commanding passing power, the vehicle normally will bog down as the pedal is depressed, then disengage the gear, wait up to 3 seconds, rev up 500-1,000rpm and then engage the gear and begin moving forward (at which point it is within a few hundred RPM of redline and bounces off of the fuel cutoff.... while in drive, not manual mode). The transmission also shifts harshly up and down randomly. Upon a cold start, the vehicle nearly stalls when coming out of a parking garage with an incline, then proceeds to idle at 1,800rpm and push the vehicle forward with nearly enough thrust to cause a collision if the brake pedal is not stood on. The vehicle has almost stalled on me while driving on flat ground, a handful of times (sometimes when I turn on the rear defroster, sometimes just coming to a stop). Additionally, there is a pulsating that can be felt throughout the car (most notably through the brake pedal) and a grinding noise coming from the engine bay. The vehicle has been brought in to power Chevrolet in mesa, Arizona where these concerns were brought up, including the concern for safety, at which point the ECM and tcm were reset to default values (which made the transmission even more horrible, due to deleting the adaptive values). I was spoken to like a child and given a printout explaining how an automatic transmission and auto-stop feature worked and told that the pulsating (which is widely acknowledged as a bad ac compressor part for this vehicle and was mentioned to the dealer when the car was brought in) and other issues were non-existent. I guess that I will have to wait for these parts to fail, hoping and praying that it doesn't kill me or my passengers in the process, in order to get these issues addressed.

- Mesa, AZ, USA