10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
52,949 miles

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« Read the previous 20 complaints

problem #47

Feb 142011

Cruze

  • miles
Bought brand new and has always had jerking and hesitation when hitting accelerator. Also jerking when shifting and over revving due to not shifting properly. Took to dealership, they couldn't replicate issue. At 36,000 miles had to have ECM replaced due to car stalling out at stops, running very rough then stalling at stops. Seemed to help somewhat but did not alleviate the running rough intermittently still at stops which is scary as don't know when it might stall out and not go as my job requires traveling through the week. At 50,000 miles had to have ECM program "updated" and spark plugs replaced...dealership said plugs should be on a recall but they did replace no charge I paid for labor charges of course. Car is still running rough intermittently at stops, almost stalls out but hasn't yet...I would never buy another Chevy product and am very sad to say that as had my 1998 Malibu for 12 years without major issues. Thank you.

- Zephyrhills, FL, USA

problem #46

Jan 172011

Cruze 4-cyl

  • miles
6 to 8 recalls...and the transmission jerks when you take off from a stop since day one. Keep taking to dealer and they claim to not find anything. (1/17/2011-now) the brake peddle switch had to be replaced. (1/2014) the spark plugs and coil pack had to be replaced due to the spark plug being tightened to tight from the factory! engine light came on indicated the service traction control system. (3/12/2014) was driving home from work as always and the engine light came on and indicated that the ac cut off due to engine over heating. (3/21/2014) this car has been a lemon from day one. It stays in the dealer service more that we drive it...

- Edgefield , SC, USA

problem #45

Mar 142011

Cruze

  • 50,000 miles
The contact owns 2011 Chevrolet Cruze. The contact stated that while driving approximately 45 mph, the vehicle began jerking abnormally. The failure was recurring over a two year span. The vehicle was taken to a dealer, who could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 50,000

- Cutler Bay, FL, USA

problem #44

Feb 112014

Cruze

  • 75,000 miles
Turned on car in the morning and received 2 messages of "engine power reduced", "service stabili-trac", service traction control" as well as a check engine light. Engine would not go above 1500 RPM's. took it into dealer and was told that I had a transmission leak and because they didn't have time they wanted me to reschedule for the following week. Problem continued to happen and on my way in to work on 02/11/14 the problem happened two times in the morning and was forced to put car in park turn off engine and restart. Then happens 3 times once on a very busy highway into downtown denver and twice in downtown. Called dealership and was told that I needed to bring it in. Was told that it was the "throttle body" which is a $450 fix not covered under power train warranty. With so many people having this problem and almost being hit every time it happens due to it happening abruptly when cold it is a clear safety issue and needs to be recalled. I sense that if they don't there will be a class action law suite in their future.

- Henderson, CO, USA

problem #43

Jan 232014

Cruze 4-cyl

  • 73,710 miles
My children & I almost didn't make it home! was experiencing issues with the heat not heating up the car on Tuesday and on yesterday, I was driving North on the 394 expressway and received an error message on my dashboard of "A/C shut off due to high temperatures" so I turned the heat off and the gauge slowed moved back down. However, after driving a short distance further the temperature gauge had moved all the way to the "red" line and I receive the error message to "shut the engine down" because of overheating. I immediately pulled and slowly the gauge moved back to the normal position. I called the dealership that worked on my car less than 3 weeks ago and the service advisor informed me that it may be another glitch but he wanted to ensure that all of my fluids were fine and since I wasn't very far from the dealership to bring the car in (even though their service dept was closing in about 20 mins). After looking at the car, the service advisor informed that just about all of the coolant ran out and there was probably an issue with the water pump. I was shocked, bothered & frustrated because it had been less than a month that I just had to have this car worked on. Fortunately, the water pump didn't cost me anything due to it still being under warranty but that still doesn't change the fact that I'm a very dissatisfied customer.

- Olympia Fields, IL, USA

problem #42

Jan 042014

Cruze 4-cyl

  • 73,000 miles
Was parked in front of an establishment and was unable to remove ignition key or move the gear shift up and down. I was able to remove the overdrive box in front of the gear shift so I could shift the car into gear and drive home, however, because the car was not recognizing the gear shift was in park I was still unable to remove the ignition key when I got home so the car's battery died. I contacted one of Chevy's tow services in order to get the car towed but due to the car being in the garage, the tow driver suggested that he try to jump the car to avoid having to push the car manually out of the garage. The car started and I was able to drive it to the dealership. After 3 days of working on the car, the service manager told me that the jump may have fried the computer so it needed to reconfigured which cost me over $1000 (due to it not being under warranty). I was only made aware of the many recalls that Chevy has had on the Cruze due to having to take the car into the dealership again (water pump needed to be replaced) and talking to another customer about my distaste & frustration that I've been experiencing with this car. I was never mailed any of the recalls which I can't understand why as I'm always receiving mailings from the dealership where I purchased my car. I feel as though the initial problem was due to two of Chevy's recalls (campaign #11V273000 & 11V270000) so Chevy should have paid for the repairs. This issue is one of the many issues I've had since I purchased the car brand new in June 2011.

- Olympia Fields, IL, USA

problem #41

Jan 232013

Cruze

  • 22,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated that upon initial start up, he noticed an abnormal notice in the rear of the vehicle when shifting into gear. The vehicle was taken to the dealer five different times. The technician was unable to diagnose the failure and stated that the vehicle was working as designed. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 22,000.

- Moosic, PA, USA

problem #40

Nov 072013

Cruze 4-cyl

  • 92,751 miles
2011 4dr eco.vehicle leaking antifreeze, strong smell of coolant and recall NHTSA campaign 12V288 GM 12081 oil on engine shield, repair done 11/7/2013 while visiting Colorado springs, co... dealer invo claims thermostat housing leaking, replaced part...cruise control not holding...not address...11-12-2013 2nd failure coolant leak and oil mileage at failure 93513 dealer found leak at the corner of water outlet on rear cylinder head, and replaced outlet tube..11-23-13 went to start my car found antifreeze and oil leaking on the ground....calling dealer in Colorado springs again...this is [xxx]...something when its cold is causing coolant and oil to leak...found many service bulletins for these items and 2 recalls for this problem... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Colorado Springs, CO, USA

problem #39

Sep 302013

Cruze

  • 42,000 miles
Every time I use my heater I get a strong burning smell of coolant/ antifreeze and loss of coolant. Mostly when I am stopped at a traffic light/stop sign and it's intermittent between slight or really strong. I did a lot of online research and found lots of other people with the same complaints, even found local news stories from other states on youtube. All fingers seem to point to the heater core and or the grease used in the HVAC system.the smell is so bad sometimes that I have to roll down at least two windows and turn off the interior fan until I start driving again. I bought the car certified used a couple of months ago and they should have came up with a solution 2 years ago when the problem and complaints started. This issue needs to be recalled already. This is a health issue! I would really like to enjoy my first nice car and not worry about getting sick or dying from this!

- Joliet, IL, USA

problem #38

Dec 022010

Cruze 4-cyl

  • 350 miles
My 2011 Chevy Cruze has an acceleration hesitation. Starting about 2 months after I bought the car in 2010 the issue began. When I need to accelerate in certain situations such as pulling out on a road, passing another vehicle, accelerating after reducing speed, etc. Etc. The car loses power when I step on the gas for three-five seconds before slowly responding and accelerating to where I need it to be. It's as if the car dies for a few seconds. Those few seconds are always in situations when I need to be moving. I brought the car in to the dealership and was told that it was normal.the issue is getting worse so I brought the car in to dealership again and was told there was nothing wrong.my car was in for other recalls and they gave me a loaner 2013 Cruze to drive. The newer Cruze did not have the hesitation problem at all, it drove beautifully. There are thousands of people with the same year, make and model that have this same issue. It is dangerous!! just because no one that we know of hasn't died yet that doesn't mean that there isn't an issue. The 2011 Cruze is unsafe and someone needs to do something about it.

- Phoenix, AZ, USA

problem #37

Sep 062011

Cruze 4-cyl

  • 4,554 miles
I purchased this vehicle new from a Chevy dealership in eden prairie, mn. After only 2 mths, it began intermittently hesitating, lurching forward when attempting to accelerate (while sometimes blowing hot air from the ac) & refusing to accelerate. Multiple times it has completely stalled out (while driving 30-40 mph on a highway & when accelerating from a stop on a hill resulting in rolling backward). It is currently at the dealership for the 4th time for this specific issue, but does not show any codes (no ses light). They have made many repairs in an attempt to fix this issue (leaking water pump, reprograms, wastegate solenoid replacement, etc), but the problem still persists. I am concerned that my car will stall while on a highway or passing through an intersection, which would pose a huge safety threat. I have seen numerous similar complaints & would like GM to accept responsibility & replace/recall these vehicles.

- Middleton, WI, USA

problem #36

Feb 012012

Cruze 4-cyl

  • miles
After about 10,000 miles the car hesitates when the accelerator is pushed. Around 20 to 30 mph when needing to speed up the vehicle the vehicle will stall the transmission will then kick in with noise. Very unsafe to drive in moderate to heavy traffic in cities. I have been in traffic with multiple lanes and wanting to pass someone. When pushing the accelerator to pass the car just sits there! then after a hesitation the car will pop then finally move. Car has been in the shop for this problem at the dealership where they state nothing is wrong with the car. I even had one of the mechanics tell me that for these types of transmissions it is normal! how can this be safe! if I wasn't aware of my driving and a very good driver I would have had multiple wrecks with this issue. Luckily I have been able to over correct when the situation occurs. At one point I had to pull off the interstate due to the fact I was pushing the gas petal all the way to the floor and my car just stalled at 23 mph for over 15 seconds until I pulled over, released the petal and engaged again.

- Ennis, TX, USA

problem #35

Jun 222013

Cruze 4-cyl

  • 50,000 miles
The fly wheel became loose causing friction and heat. Heat from the friction of the fly wheel caused the clutch to melt.

- Potosi, MO, USA

problem #34

Apr 082013

Cruze 4-cyl

  • 10,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated that the vehicle hesitated while engaging from first to second gear. The contact stated that when the air conditioning was running, the hesitation became worse. The vehicle was taken to the dealer and although the dealer was able to duplicate the failure, the contact was advised that there was not a remedy for the failure. The failure mileage was 10,000 and the current mileage was 13,000.

- Philidelphia, PA, USA

problem #33

Jun 242013

Cruze 4-cyl

  • 21,500 miles
Vehicle failed to accelerate off of the on ramp onto the highway. The engine could be heard revving up, but did not increase in speed. When exiting the highway, I pull off to the side of the road, shifted the vehicle into park, then back into drive and the vehicle would not go forward. Even in manual mode the car would not shift into a forward moving driver.

- Saint Joseph, MO, USA

problem #32

Jun 222013

Cruze 4-cyl

  • miles
6/22/2013 I noticed transmission leaking oil. Before that transmission started to slip on highway and in traffic. I told dealer before that I think the transmission is bad. Did not change gears properly. Dealer updated computer but transmission still had a hard shift. Car will be taken to dealer to have checked. Right now it looks like transmission has to be replaced. GM should recalled and replaced transmissions. Transmissions can slip on highway or in traffic and could cause an crash or brake down. Also I here that other people are having problems with their Cruze.

- Pittsburgh, PA, USA

problem #31

Apr 032011

Cruze 4-cyl

  • 75 miles
This car exhibits a hesitation from a stop and also cruising upon acceleration, a symptom I have also read about in some of the complaints already filed on the site. As with most complaints submitted to the dealer the technician said he could not find anything wrong when I took it in to be looked at. After talking to a few Cruze owners one of them said he was told the problem was due to " turbo lag ". this is a period in time that the turbo motor must catch up to the RPM's of the engine which results in the hesitation. This is very dangerous when trying to enter a highway or maneuver out of a critical situation. GM must acknowledge this malfunction and recall affected vehicles and repair them which can be done by tweeking the turbo to sync with the engine.

- Old Bridge , NJ, USA

problem #30

Jun 172011

Cruze 4-cyl

  • miles
I bought my 2011 Chevy Cruze December 31, 2011 and have had problems with the transmission ever since. I took a trip 06.2011 6 months after I had my car and went to accelerate and had nothing total transmission gone. They had my car for over 30 days and I still have problems. The transmission is choppy and erratic. When I am stopped or nearly stopped and accelerate to go again, the transmission just revs as if it is in neutral. This is not safe - make me a prime candidate for a rear-end collision. When traveling at cruising speed of 50-60mph, it is choppy and shifting when you would not expect it to shift. When coming to a fast stop, it clunks and then lunges - so firm pressure on the brake pedal is necessary not to hit the car in front of me. I have had the car into the Chevy dealership 5 times now and am told that since the Chevy mechanic cannot duplicate the problems and there are no lights on there is nothing that can be done. And it is currently in the shop right now for the above problems for the 5th time.

- Rossville, IN, USA

problem #29

Jun 132013

Cruze

  • 44,221 miles
When my car is in park, and I take it out of park to accelerate, the engine revs up and it "jumps" out of gear. If I am sitting idly at a stop light, it does the same thing. I have taken it to the dealership and they told me; after performing all the required test, nothing was wrong with it. If I am turning and once I accelerate after the turn, it looses power.

- Raleigh, NC, USA

problem #28

May 102012

Cruze 4-cyl

  • miles
I purchased my new car in may of 2011, my first year I had no problems. My second year I have lost brakes took it to dealer and they replaced my brake switch. And now it is having shifting issues. It revs high when removed from park to drive when you left off the break it jerks hard throwing you back into the seat. It also loses power. If im stopped and try to pull out it does not want to go. It hesitates then it will take off quickly. The hesitation is very un safe. I have been almost hit by an on coming car due to it. Luckily it took off so no accident that time. I do not trust it. I recently lost power going up hill around a turn I was accelerating but losing speed. I completely left off the accelerator and reapplied it was a slow response but finally took off and drove. It is not shifting properly. I have an automatic. It just seems hard shifting and jerky when it does shift. This is a major issue. Someone is going to get killed from the sluggish delay these vehicles are having then GM will be sued. Mine seems to be getting worse yesterday 20 May 2013 was the first for lose of power up hill. I have not yet had my back to dealer over this issue but since it is getting worse and acting up more often I will taking it in and see what they say about it.

- Bellefonte, PA, USA

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