When purchasing my auto 2011 Chevrolet Cruze I was not told that this 2011 Chevrolet Cruze had a coolant leak that the company could not repair. Before I purchased my 2011 Chevrolet Cruze a guarder plate was installed too keep the leak from burning off of the motor and no repair to stop the coolant leak. My 2011 Chevrolet Cruze over heated and I was sent a letter that Chevrolet company would replace the coolant once it get low. I told them that this coolant is also inside the cab of my 2011 Chevrolet Cruze and they said that I would be charged to have my 2011 Chevrolet Cruze checked for reason of leak but once coolant is leaked out or low they would replace it. This chemical is a labeled 'a' poison for humans within it's label. Which I have had those affects from it's release at this point. I cannot get Chevrolet to fix this and they said that they'll not fix it just replace coolant just for 2016 after then they'll not replace leaked coolant. I asked them if I could have the 2011 Chevrolet Cruze checked without having a service charge and I was told I could not that I'll be charged a fee. I was offered a $2000 voucher to purchase another auto. Being once stress of over heating or correct levels of coolant withing vehicle coolant functioning components cannot operate normally I'd have to replace those components and if not under components warranty I'll be charged service visit and parts and labor rendered. I mentioned that this coolant chemical burn off is causing sight effects and that it continues sending those chemical coolant fums into the cab of the vehicle and I'm taking medication for those sight effects of the coolant's chemical burn off. Again (General Motors corporation legal agent said that's the legal offer and if not agreed active case file would be closed. On 3/10/2015 my case file closed with no resolution.

- Baton Rouge, LA, USA

Car will slow to 2 mph with the warnings "low engine mode" and "service stabilitrack". can be going any speed and this happens. Have had the car towed 3 times for this same problem. Each time they tell us it is another part that is defective. We have spent approximately $2,000 on repairs for this same issue. My main concern is that my [xxx] year old son who drives this vehicle is going to get killed. If this happens on a highway with a semi behind him, the semi will not be able to slow down to that speed that fast and will run right over him. There are numerous reports of this same issue on 2011-2015 Cruze vehicles that you can find anywhere on the internet (even on GM forum). I would like to know how many people have to die from this issue before a recall is made on these vehicles? parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Circleville, OH, USA

I first took my Cruze to the dealer because of leaking transmission fluid from a defective seal on the transmission box. They also said the battery was cracked. Transmission was covered under warranty, but I had to buy a new battery. Really? after that work being done, I noticed the smell of anti freeze. Dealer said a hose was split, but when I asked to see the hose, they said the end broke off when they were replacing a clip blamed on the anti freeze leak. I had to buy a new hose. Said they checked the system for leaks and there weren't any. The car stopped leaking for a while, but now I have puddles of anti freeze on the garage floor and a nauseating smell around the car. I am going to go to a different dealer for a second opinion, but I fear I have a real problem and from what I've read it is common with this car and GM hasn't done much to help the consumer. I believed in buying american, but it won't be another Chevy.

- Temperance, MI, USA

I am a fire investigator I work for the los alamos county fire dept. I investigated a vehicle fire that originated in the engine compartment, vehicle was stationary and had just been driven approx.. 1 hr. The vehicle is listed as having a recall NHTSA campaign number: 12V288000. It appears that even thought the vehicle was serviced for the recall the same problem and resulting fire happened. Vehicle began to smoke after being parked and fire was witn

- Los Alamos, NM, USA

My car from time to time shows an error saying reduced engine power. The whole car kicks down and unable to go over 10 mph. This has happened a few times and once on the highway. It didn't do it again for awhile but then again today it did it. I have read a few blogs that is a common problem with Chevy cruz and I don't believe it's covered under warrany. This could be a deadly fault with this car. You get no notification that it's going to happen.

- Imperial, PA, USA

I've owned my 2011 Chevy Cruze for 4 years and I have had on-going issues with a very distinct smoke/coolant smell coming from the engine. It is more noticeable when the heat is on. In doing research, this is a well-known issue. I've taken my car to the dealership on three seperate occasions and they cannot fix the issue - it keeps coming back. I reached out to Chevy to file a complaint but I am not getting help from them. The odor that is coming from the car is so bad that I have to roll down my windows in the winter. It is either no heat, or heat and windows down. I know Chevy is aware of this issue - it is all over the internet - however, they are not doing their part to fix the issue. I am concerned for my health - whatever I am inhaling is not healthy. It gives me headaches and makes me feel ill. Please help.

- Kettering, OH, USA

I can smell a burning coolant type smell inside the cabin of the vehicle. It does not happen all the time. It leaves a film on the windows. When it happens it burns my nose and eyes. I have to roll down the windows to get fresh air. I consider this a health issue, inhaling these fumes. I took the car to the dealership three times. Once they replaced a transmission coolant connector, that didn't solve the problem, and twice they said they couldn't find a problem. I see that there have been many complaints about this. This happens in all situations, moving or standing still. The following I copied from a forum online. This person had the same problem: In the course of that repair the techs detected an extreme amount of lubricant on the inner dash box where the vent doors and controls are located. The tech removed some of it and heated it up and it smelled just like dexcool. This grease is glycol based hence the similarity to coolant when heated. The continuous heating and cooling of the grease resulted in a breakdown of it and the smell only got worse. The techs removed all of the excess grease and replaced with another lubricant which was a type of brake lube good to 400F. They then added a peppermint extract to the coolant fluid to ensure that if there was a coolant leak of any kind the odor would be immediately discernable from any other automotive odor. I ran the heat and defrost heavy with no issues to report. This fix is not easy as the entire dash needs to be removed, but a good tech can do it and resolve this issue. If you need any further assistance or information please let me know. I would encourage anyone experiencing this problem to contact the dealer and have them contact GM to get your vehicle fixed.

- Yorkville, IL, USA

On December 21, 2015, while on my way to work in dearborn in rush hour traffic at 7:15 a.M., traveling South on southfield freeway at 65 mph in the fast lane, an alarm sounded and my rate of speed was reduced to 10 mph, an exclamation symbol appeared on my display with the words "reduced engine power". I immediately turned on my hazzard lights. Cars travelling behind me had to slam on their brakes to avoid hitting me. The shoulder was not the adequate width to move the vehicle off the road to get out of the way of traffic. I pulled off as much as I could and switched the car off, this reset the problem so I did not have reduced engine power and I was able to travel and exit the expressway safely. The problem happened again on the road to my office complex parking lot. I have had the problem fixed at the GM dealership. I feel this type of issue should not happen and poses a very serious threat to the safety of the driver and passengers of the car affected by the malfunction and other motorist that are on the road. It is important to make sure this does not occur on other cars.

- Clawson, MI, USA

The cooling system in my 2011 Chevy Cruze has failed for the 3rd time in my two year ownership. This is dangerous, my car overheated and went into idle mode on a 70mph interstate(81) with my family still inside. Chevy denys any problem! multiple class action lawsuits have been started regarding the faulty cooling system but they seem to just disappear. My car constantly smells of nauseating coolant and has been "fixed" twice now. So what gives" why is this not being addressed" the NHTSA needs to handle this problem as it is bigger than Chevy will ever admit.

- Kearneysville, WV, USA

On 12-5-15 I was on my way to ct from mass and was on 91. About 45 minutes into the trip the car began to loose power and the check engine light came on and the service stablitrack light came on. As soon as the light came on the temperature gauge and RPM gauge would fling up and down quickly! I immediately went from 65 mph to 30 mph.( I was almost rear ended by a car behind me) I coasted my way to the right lane and was able to get off the exit. The car took about 4 hours to go back to normal. ( I returned to mass, I had to take the back way home and avoid the highway as the car still had reduce speed) the car will return to normal and the check engine light will go off. Everyday now the check engine light will come on and it will say service stablitrack. The car immediately looses power and you can hear the engine (sounds like a fan blowing hard) the transmission will not shift. The RPM will jump to 4-5 while only getting to a speed of 35 mph. The dealer has no idea what I am talking about. This car was bought in January of 2015 and has less than 65,000 miles on it. I have read a few complaints about this similar situation happening to the same car I have. This is a safety issue!!! the car has been serviced on time!!! please help me!! I refuse to take the highway as I never know when this is going to happen.....

- Monson, MA, USA

Engine coolant smell inside cabin. Heat must be on. The vapors are strong enough to irritate the eyes and throat. This vehicle was purchased during summer and smell started when it turned cold and has continued

- Westminster, MA, USA

A recall on the valve- cover gasket potentially causing a fire from oil leakage has been reported in the local paper, but not on my make/model. I have the oil leakage and can smell it burning off something. This was not a problem until after the dealership had to rebuild my transmission. My car has 74,000 miles.

- Orient, OH, USA

Most of the miles I put on a car are highway miles. I have a 90 mile round trip to get to work. The first time this happened was approximately 2 years after I bought the car and had roughly 60,000 miles on it (summer of 2013). The A/C shut off and the water temperature rose very quickly. I topped off the coolant and didn't have any more trouble for awhile. About this same time I started getting a sickly sweet burnt oil smell in the car. Very strong smell when stopped and there's no air flow to dissipate the fumes. Just recently it happened again. Same thing, A/C shut off, water temp indicator pegged out and I got a message saying "go to idle" or something to that effect. There was coolant sitting on top of the engine. With the car at idle I could only find a small leak at the radiator hose where it plugs into the water outlet. I assume the leak is much worse when the water temp goes up and the system pressurizes. Every 50 miles or so now I have to check the coolant level or risk another overtemp. Next is the transmission. I hate this transmission. It's very jerky when shifting and has been since day 1. I thought maybe as I drove the car it would smooth out eventually. No it did not. It's especially bad if you are coasting to a stop but resume acceleration before stopping. Finally, the brakes have a glitch. From my driveway I back slightly uphill and then downhill into the road. At this point I have to stand on the brake pedal or shift into drive if I expect to stop. It seems to only happen backing out of my driveway. If I back up on level ground I don't notice it happening. It may be the difference in speed. I'm not going as fast on level ground as I am coming down my driveway.

- Blacksburg, SC, USA

Almost to into a huge accident driving on the high way at a speed of 35mph when my car slowed down with my foot still on the gas. It felt like my gears were shifting without me shifting them. I really don't know to much about cars but I know this wasn't supposed to happen while driving

- Pleasantville, NJ, USA

Practically every day I drive my car, I experience extreme shifting and transmission issues. Specifically, I have to floor the gas pedal for the car to move from 2nd to 3rd shift. This is an automatic car, and it drives like a poorly shifting manual. It is extremely unsafe to drive because it does not accelerate when I hit the gas pedal, rather the engine revs very high and loudly, yet the car does not accelerate. It also has made loud popping sounds from the engine, and the car fills with an exhaust smell, and during the winter coolant smell is obvious in and outside the car. I am very uncomfortable driving-and feel unsafe-driving this car and it is almost four years old with less than 50,000 miles! I have brought it to the dealership on the below dates and they cannot "duplicate the issue", thus have not fixed it. On one occasion, the dealership had my car for 3-weeks! I have no idea if the dealership is even daily testing, or driving, the car. I do know, however, it is extremely unsafe because the shifting and accelerating is unreliable and will most doubtable cause an accident injuring myself and/or others. I have also called GM and numerous occasions and they were very unhelpful, stating they never heard of a shifting/transmission issue with the Chevy Cruze, when in fact the 2011 Chevy Cruze was recalled for shifting lock cable. I have received, unsolicited; a letter from a lawfirm to sue GM noting this exact issues shifting/power issues (amongst faulty water pumps, which I also had replaced after only owing the car 2-years), so clearly there are many others experiencing these issues. Dates brought my car to (sullivan's oneills in avon, ct) 1/16/2015; 5/2/2015; 5/09/2015;5/13/2015; 6/24/2015; 7/17/2015 my GM service tickets are 71-1490864298 & 71-1490864298. The car is either a lemon, or needs to be recalled for shifting/transmission issues.

- West Hartford, CT, USA

My husband noticed the coolant level was low while changing my oil. He filled up the coolant compartment. A week later, my battery died, so when my husband when to jump my car, he noticed the coolant level was once again low and that there was coolant present on the engine hoses. He filled up the coolant again and it is steadily leaking coolant when the car is running. I received a letter in the mail from GM in 2014 about possible coolant leak. The letter told me to take my vehicle in for service if there were any issues with the engine cooling system. I was not having issues with engine cooling at the time, and I put the letter to the side. Two months ago, my ac broke due to a rock hitting it. When I took my vehicle to the Chevy dealership for the ac, they noticed the open recall for the cooling system and recommended I have it looked at while I was there. They proceeded to inspect the engine cooling system, at which time it passed their inspection. Now two month later, the problem is present and the Chevy dealership claims that it will not be covered since that recall is no longer "open" on my vehicle. That is not fair in my opinion.

- Summerville, SC, USA

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 58,278.

- Newmanstown, PA, USA

This incident with my Chevrolet Cruze has happened on more than one occasion in the same month. I will be driving, coming to a stop and the whole car will turn off on me. The air conditioning shuts off, radio, the whole car powers down. I put the car into park, turn off the car, wait a few minutes and turn the car back on. Praying that me and my two year old don't get into an accident throughout the incident.

- Bullhead City, AZ, USA

It said service esp.

- Glenpool , OK, USA

The contact owned a 2011 Chevrolet Cruze. While at a stop light, the contact noticed smoke coming through the vent and into the cabin of the vehicle. Moments later, smoke and flames appeared under the hood of the vehicle. After exiting the vehicle, several explosions were heard coming from the vehicle. The fire department extinguished the flames. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 46,000.

- River View, MI, USA