10.0
really awful- Crashes / Fires:
- 32 / 1
- Injuries / Deaths:
- 29 / 0
- Average Mileage:
- 48,598 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Water pump, cooling system. There-??s a recall on this system already but not for my vin. The service bulletin describes 100% off issues im having yes manufacture will not help because my vin isn-??t attached to service bulletin. Car over heat constantly, I-??ve pretty much replaced the entire cooling system twice now. Airbags also faulty. The entire passenger side of vehicle was hit by fedex truck not long after being rear-ended and an adjuster claiming car 95% totaled, ( yet still ended up rebuilding it) no airbags deployed in both situations
- Dallas, TX, USA
The contact was riding in a 2013 Chevrolet Cruze. The contact stated that while the driver was driving at an unknown speed, the driver crashed into another vehicle from the driver's side to the other vehicle's rear passenger side due to unable to focus. The contact mentioned the front passenger and the front side passenger air bags were the only air bags that deployed. The contact stated that she was the only one who sustained right wrist, thumb, and burnt arm injuries that needed medical attention. A police report was filed. The vehicle was towed. The contact was aware that the vehicle was damaged. The dealer was not contacted. The manufacturer was not notified of the failure. The contact was informed the air bags were Takata air bags and the injuries were caused by the air bags. The approximate failure mileage was unknown.
- Tampa, FL, USA
Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.
- Williamsville, NY, USA
The car at random will have a message come up that says airbag sensor. The car shuts down on you and will not start until car is put in park, raise hood, then roll down driver window in traffic. This sometimes work first try but not always. This cause a huge safety issue. If the airbag deploys I could potentially be left paralyzed. Since I've had a cervical Fusion
- Scottsboro, AL, USA
The contact owns a 2013 Chevrolet Cruze. The contact stated that while driving approximately 68 mph, the driver's and passenger's side side-curtain air bags inadvertently deployed, without warning. The contact stated that the vehicle was not involved in a crash. The vehicle was driven back to the residence. The vehicle was taken to american Chevrolet (4742 mchenry ave, modesto, ca 95356, 209-575-1606) to be diagnosed. The contact was informed that there was no merit for a claim for restitution. The vehicle was not repaired. The manufacturer was contacted by email however, no additional assistance was provided. The approximate failure mileage was 120,000.
- Stockton, CA, USA
The contact owns a 2013 Chevrolet Cruze. The contact stated that while she was driving at approximately 40-45 mph, she hit a deer and the air bags failed to deploy. The contact stated that this failure occurred in 2018 however recently her husband was driving at 70 mph, hit a deer in the middle of the hood which then rolled over onto the passenger side. The contact stated that the air bags also failed to deploy in this incident as the damage was a huge dent in the hood and front of the vehicle. A police report was not filed and contact was not injured. The insurance company was contacted as the vehicle was awaiting inspection. The dealer and the manufacturer had not been contacted yet. The failure mileage was 165,000.
- Nashport, OH, USA
Chevy Cruze 2013 ltz turbo, I have the paperwork stating it is turbo. I took it to a dealerships because check engine light came on. I was told it was fine. They cleared everything. I have been told different things whether it has turbo or not. The turbo was supposedly checked several times since I bought it. The mechanic at dealership said it did not have turbo. I asked the head mechanic to drive the car with me in it. He did, the head mechanic convinced me it had turbo and it was working fine, I said it doesn't act like it to me, he said this is all its got and that's it, the car is fine. The head mechanic said it was fine, I said something is not right, he convinced everything was and to push the clear button when it would be and it would be fine. This happened between 2014 and 2018 this has happened over the years. I was told to basically touch the clear button. Codes started to pop up; it started with the window. I was told to hit clear button when this happens, so I did. Then check engine codes pop up on dash saying: Role window down and back up, check transmission, key remote not detected, start with remote start, check air bags, it has done this off and on for a several years, off and on. Now this week it got really bad to the point the car just shuts off, then it will not start, until I touch the clear button or I have to unhook the battery otherwise the dash will not turn off and I can't start it. I took it to have codes checked and mass flow sensor, then it said vapor canister purge valve then map sensor, I replaced all, the car still acts the same. Codes still appear on dash. Start the car it seems ok, then you drive it and the engine just shuts off and codes start to appear again. Should this be checked into. I can't find records, I will try, but I can tell you dealerships.
- Proctorville, OH, USA
My service air bags sensor is on and the airbags have turned off for the passenger side of the car.
- Bloomington, IN, USA
Airbag lights came on, airbag sensor has to be replaced. I paid over $800 and the part has been on order for a month!
- Southampton, NJ, USA
Drove to work in the morning as usual with no check engine lights, car sat in the parking during the day went out to drive home at the end of the day and the air bag trouble light in on. Took car the GM dealership to have the code diagnosed and dealership informs me that the airbag and connecting airbag harness will need to be replaced due to the fact the airbag will not recalibrate and is not communicating with the computer.
- Sapulpa, OK, USA
My car is a danger the engine power slows down when driving causing another to hit in the back power steering light displays, stabilize tract and engine power, I have already had one hit and run accident.I took car to Chevrolet dealership harbison rd columbia SC they just half repair it someone may die if car continue to power down.
- Eastover, SC, USA
Car has been returned to dealer for repairs concerning the motor and electrical systems. They have not been serviced outside of the dealership. Car frequently quits and has to be jumpstarted.
- Waukegan, IL, USA
The contact owns a 2013 Chevrolet Cruze. While the contact was making a left turn, a second vehicle crashed into the rear passenger side of her vehicle. The air bags did not deploy. A police report was filed. The vehicle was towed from the scene. The driver sustained an injured right shoulder, wrist, and back that required medical attention. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 73,000.
- Jacksonville, FL, USA
I was driving about 35 mph on a city street when the person in front of me slammed on their brakes the first time I hit the brake and the car stopped the next time I hit the brake it was hard and didn't stop the car causing me to crash into the vehicle in front of me, the air bag did not deploy and I think it should have, causing my head to slam into the steering wheel causing me to bite my tongue in half. I have contact Chevrolet and GM multiple times and they won't do anything they literally have not cared one bit. I believe their is a problem with the braking system or the vacuum system in the brakes and I am not the first person that this has happened to in a Cruze, I looked it up after it happened and I found a few other stories of the same thing happening.
- Jackson, TN, USA
Takata recall. The contact owns a 2013 Chevrolet Cruze. While driving approximately 25 mph, the air bag sensor indicator illuminated without warning, which was a safety concern. The vehicle was taken to ed bozarth Chevrolet (303-751-7500, located at 2001 S havana St, Aurora, co 80014) where it was diagnosed that the driver's side air bag needed to be replaced at a cost. The technician did not disclose that there was a recall; however, the contact was later informed of NHTSA campaign number: 14V372000 (air bags). The manufacturer was made aware of the failure and offered a ten percent discount towards the repair cost. The vehicle was not repaired. The failure mileage was approximately 47,000.
- Denver, CO, USA
2013 Chevy Cruze collided with another vehicle going 30-40mph head on. No air bags were deployed. Air bag service light is now on.
- Fayetteville, PA, USA
The contact owns a 2013 Chevrolet Cruze. While driving approximately 65 mph, the air bags erroneously deployed after driving over an object in the road. There were no injuries. The vehicle was taken to the local dealer (columbia Chevrolet, 9750 montgomery rd., cincinnati, Ohio), but the cause of the failure was unable to be determined. The manufacturer was not notified. The failure mileage was 100,000.
- Cincinatti, OH, USA
The contact owns 2013 Chevrolet Cruze. The contact stated that while driving at 50 mph, the vehicle in front abruptly stopped causing the contact to crash into the rear of the vehicle. The air bags failed to deploy. A police report was filed. There were no injuries sustained. The vehicle was towed to betten baker Chevrolet Buick dealer located at 930 O'malley dr, coopersville, mi 49404 where the air bag failure was unable to be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 34,897.
- Muskegon, MI, USA
I was stopped in highway traffic and rear-ended (I've attached the crash report from the in state police). My seat belt did not engage and my airbag did not deploy causing me to hit my head on the steering wheel resulting in abrasions and two black eyes. This seems to be either a serious design problem or a manufacturer defect. Regardless, the sensors that cause the seat belt to lock should not be in the front of the car as they then provide no protection from a rear end collision.
- Fishers, IN, USA
- Hamilton, OH, USA