10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,556 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When i turn the A/C on, it appears a message on the screen that says A/C off due to high engine temperature. The car is losing coolant without external leak. A mechanic performed a cold pump test to the cooling system and no external leak was found. After that it was performed a compression test at a shop to each cylinder, finding that there's a bad head gasket. My car only has 70.000 miles and it has a bad head gasket already. This can cause an accident because when your engine is overheating, you should pull over your car as soon as possible to avoid any serious damage on your car. Besides that, the losing of coolant should cause a fire on the engine. There are recalls for the same vehicle but not for the 2015 Cruze and I have read lot of complaints about the same issue.
- Orlando, FL, USA
It shakes and stutters while driving off and on. If it-??s super cold outside it may not even start. When sitting idle it-??ll spit and sputter and periodically backfire. When going to take off from a stop sign there-??s lag or it won-??t take off at all even floored. I-??m getting milky oil so I-??m getting condensation from somewhere. This trickle effect all starts off my MAF sensor and has progressively gotten worse. I-??ve had the MAF, o2 sensor, turbo valve, spark plugs, battery(s) changed all trying to fix this issue and 2 years later I-??m still fighting with it. Yesterday while heading home I couldn-??t go over 45, and it would stutter and feel like your driving on rubble strips, when I got home it smelled like something was burning, popped the hood and the dipstick showed -??black-?? oil but in the oil cap there the milky oil in and around the cap as well as my fan being SUPER loud after it-??s shut off.
- Blue Earth, MN, USA
Water pump failed and car began to overheat. The car advised that it was turning off my heat due to the car getting too hot and then advised to stop the car due to overheating. When i took it to a certified chevy dealership the mechanic stated that this car maker and model was well known to leak liquids from many locations under the hood. He said that this car alone has kept them in service with as many repairs they have to do for these cars. My car was the fourth Chevy Cruze there that day that had some type of liquid leaking from under the hood. If this is that well known an issue with these type of cars then chevy should have a recall to fix this obvious malfunction so i wanted to make sure i Made a complaint on this in case others had not.
- Nicholasville, KY, USA
Car rolls backwards on any incline. Transmission replaced early on issue continued. Serious safety issue for owners of these vehicle in hilly terrain.
- Rome, GA, USA
Bought 2015 Cruze lt used in 2017 from lhm used car supermarket. 3 months later I'm returning to dealership as there is a large quantity of dexcool on the ground. Still under warranty they replace the water pump. 3 months later and the vehicle starts shaking and shuddering while at stop lights looses power and even stalls on the highway. Took it to mechanic outside the lhm perview and mechanic stated: Leaking coolant on transmission housing and pooling there drain plug stripped out causing massive oil leak and PCV bad needs replaced. The new mechanic replaced the oil pan and gave estimates for the parts and labor for the PCV and the coolant leak. Now don't get me wrong I love my Cruze but I was told id be close to what I owe on the car to repair it as Chevrolet will not do a recall on the massive issue parts, there is only 59,213 miles on the vehicle. Someone from Chevrolet needs to look into this and either fix the issue or make some sort of recompense for those who are having the same issue as I am.
- Magna, UT, USA
The oil pan keeps leaking. Antifreeze won't hold
- Chicago, IN, USA
To whom ever it concerns to, I have an issue with my oil pan drain plug being stripped O my 2015 Chevrolet Cruze. Every since I bought my Chevrolet Cruze to get oil changes the problems always arises.I've looked at different forums and look at youtube videos to see if others also have similar problems with the oil pan drain plug being stripped. There others that have the same problem with that particular car.I love the Chevrolet brand. I have two Chevy cars that I love which are my Impala and my Cruze. I had my Impala for almost eight years never had an issue with the drain plug being stripped. I was in my yard day coming back from an oil change and saw a puddle of oil in my front yard. I took the car back to the dealership to have it examined and they said fix the problem. Left the dealership again drove off notice that it was still leaking. This time I took it back again they had to give me an expanded drain plug to fix the issue. The problem have been resolved for the moment. If I was aware of the oil leaking out it could have blown my engine which would've cause me to lose my car. I feel the oil pan that are on the Cruze should be design a certain way so the issues wouldn't have to arise.
- Sumter, SC, USA
When the care is running it will begin to lose acceleration this happens unknowing to me.it has happened on the freeway which is very scary and dangerous
- Bakersfield, CA, USA
I just had work done on the engine for the 5th time in the last 2 years. All repairs are related to the engine overheating or not regulating properly. The first time there was smoke coming from the engine. The repairs to the engine have cost me almost $3000 and that is not including normal maintenance. The most recent issue is the turbocharger bypass valve. I had it replaced on 6/27/20 and the light came back on with the same code on 6/28/20. When I had work done at the Chevy dealership in August/September of 2019 I was told that this is a common problem they are seeing in almost all Chevy Cruze. I've been told this at 5+ different device centers while getting repairs done on the engine or general maintenance done. The car hasn't even reached 100,000 miles and I'm being told I probably need a new engine. This is not ok. I've bought and repaired this car at Chevy dealerships. All my engine issues happen when the car is in motion, and the car shakes a lot due to the engine overheating even though the temperature gage reading is normal. Some of my repairs were done with the wrong VIN number recorded. The repairs were recorded under my 2014 Chevy Cruze. It shared the same license plate but the 2014 Cruze was totaled in 2017.
- Springfield, MO, USA
Purchased vehicle used 8/2017. 5/2018 car smoking and overheating while driving. Water pump replaced. Still having issues with car overheating while driving, I was replacing coolant about once a month. Twice the thermostat housing was replaced, 8/2018 and 11/2018. Car had issues again overheating while driving in 4/2019. An intercooler pipe, pvc pipe, water pipe, and water hose were replaced. My check engine light came on again in 9/2019, many issues were found but I only had enough money to repair the catalytic converters. At this point I was replacing coolant every two weeks to avoid the engine overheating and at times it was a visible puddle coming from under the car. 11/20/2019 I returned to get a sensor and another thermostat housing replaced. 11/27/2019 I had the car towed to the shop after my vehicle began smoking while driving. I pulled over and coolant was quickly dripping out from under the car. The radiator was cracked and needed to be replaced. When the car was returned to me I noticed that the engine was noisy and there was a screechy sound upon acceleration. I had trouble picking up speed. I got to the gas station about a mile away and turned off the car to get gas. When I turn the vehicle back on the engine began to shake, rev up and down on its own, and then cut off. I tried a few times to start the car up and it happened every time. I immediately called the repair shop and had the car towed back the same night. They were able to look at it on 11/29/2019 and reported that they saw no issues. In disbelief, I picked up the car, and I drove around for almost a week. I ended up coming back to ride along while a technician test drove the car. He saw and heard the same issues that I clearly had with the vehicle. We returned back to the shop and he did a diagnostic test that showed there was an issue with the turbocharger.
- Philadelphia, PA, USA
Car had been repaired for a cracked radiator. Diagnostic test showed that turbocharger is malfunctioning. Upon starting the vehicle there was issues with engine the engine stalling. Upon driving the acceleration of the vehicle is abnormal, loud engine noises upon acceleration and and car does not pick up speed at a fast enough rate to safely merge into traffic and navigate at a safe speed.
- Philadelphia, PA, USA
On October 25, 2019 my turbo failed leading debris to clog my catalytic converter leading it to fail as well. I bought my car new on October 10, 2015. Since buying it, my water pump failed twice, camshaft cover replaced twice, thermostat replaced, oil tube and pan replaced twice, coolant tube replaced once. Every time I brought it in to the dealership, I reported the car's problem of idling rough while in drive at a stop light or in park in my driveway and every time, the dealership reported they couldn't find anything. When I was told my turbo had failed, they said that's why my car was idling rough. Every time one of these problems occurred, I was on the highway. I am lucky I wasn't hit or killed in any of these instances.
- Burleson, TX, USA
My car started shaking, smoking and licking while driving. At first in the dealer told I won't be able to drive the car like that. Now after 3 days without answer they wants to take the car without fixing the car. I'm scare to drive a car that is shaking. I'm very concerned about my life safety
- Central Islip, NY, USA
The contact owns a 2015 Chevrolet Cruze. The contact stated that the vehicle sputtered and was difficult to crank. Also, when the accelerator pedal was depressed, the vehicle failed to respond and did not move. Furthermore, the check engine warning indicator was illuminated. The contact called turan foley Chevrolet Buick (1123-B us 49, gulfport, ms 39503, (228) 206-0289), but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 69,000. The VIN was invalid.
- Gulfport, MS, USA
Purchased new. Repeated failures of coolant reservoir, replace turbocharger 2X, replaced water pump, tank replacement, intake manifold, valve cover and PCV pipe, and now another failure, head gasket failure.
- Chico, CA, USA
I had stopped at the store. When I came out and started my car. It instantly made a loud whistling noise. I opened the hood nothing obvious. When left I pulled out on the main highway and it stalled. Problem was the PCV valve in the intake manifold causing several other major issues after the failure
- Bonney Lake, WA, USA
While driving, overheat alarm activated. Arrow on hot. Message said turn off A/C idle engine. I turned off A/C and placed into neutral. Hot arrow went down. I pulled over. Turned car off for 15 seconds. Restarted. Drove home with A/C off for 5 miles with no problems. At home. Engine not hot. Fluid level. Ok. I looked online and found 119 complaints for same issue for same model year and dozens for other years. Why no recall?
- Burke, VA, USA
The front crank shaft seal is bad. It makes the engine make a very loud chirping noise when it warms up. If you pull the oil dipstick out it stops. I've had to keep my dipstick out so that it doesn't chirp. It's causing other issues with car. Like stability control, fuel mileage and having to change oil more often. I've been trying to get it fixed but haven't been able to. I'm afraid that it is damaging the engine more than necessary. From what I've learned Chevy is aware that this is an issue with the Cruze. But no recall has been issued to fix this. Service bulletin P11297B, 2-2015
- North Vernon, IN, USA
Chevrolet and Pontiac cannot do a diagnostic unless we pay the cost on what ever vehicle being recalled. They told us to schedule a diagnostic test and pay for it and any necessary repairs also. They also said the vehicles warranties has expired. So the defects are the customers fault for purchasing their products. They have us pending for and unknown reason. When they first called they did mention a $500 voucher or a new car, but that came to pass also. Someone name.... regional supervisor told us that, and it was all lies. We still pending....this is a follow up claim # 8-4866033982.
- Cross, SC, USA
- Englewood , FL, USA