The contact owns a 2015 Chevrolet Cruze. The contact stated that at start up, the key was placed in the ignition however, the vehicle failed to start. The contact stated that she attempted to start the vehicle another time and the vehicle started. The contact stated while driving at an undisclosed speed, the A/C unit inadvertently turned on, but there was no air coming through the vents. The contact stated that she was able to drive to work however, after getting off work, she attempted to start the vehicle and the vehicle failed to start. The contact attempted a second time and the vehicle started and performed as designed. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed that the vehicle would be kept overnight. The contact was then informed by the dealer that the vehicle had been diagnosed and that the communication and power issue were not receiving any voltage. The contact was then informed that a message was displayed on the instrument panel -??Theft Deterrent -??and the hazard lights intermittently flashed, and the HBC warning light illuminated. The vehicle was repaired. The contact stated that upon research, she referenced TSB: SB 10057574-8899: indicating the negative battery and the battery fuse block. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered. The failure mileage was approximately 107,392.

- Walkertown, NC, USA