10.0

really awful
Crashes / Fires:
14 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
34,494 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Jan 272023

Cruze

  • miles
I was driving down the hill and my car came out of gear the road was slick so I couldn't hit my breaks I had to crash into the ditch to keep from going over the mountain. My airbags did not come out my car is not drivable.

- Bickmore, WV, USA

problem #18

Dec 152020

Cruze

  • miles
In December 2020 my vehicle was involved in an accident where I hit a curb which cracked my rim and deployed airbags. My airbag light is on I'm passenger seat belt is stuck due to airbag.

- Mission Hills, CA, USA

problem #17

Dec 312021

Cruze

  • miles
Unknown

- Euclid, OH, USA

problem #16

Jul 112021

Cruze

  • miles
The car was a total loss due to a MVA which involved this car only. The car hydroplaned, it spun and the traction control light was blinking. The front of the car hit the guardrail, spun, and then the back end hit the guardrail. At this point, all the dash lights were blinking and the car dead in the road. The flashers were turned on but due to the car dead, there were no flashers on and the car was stuck in the fast lane of a three lane highway in the dark and pouring rain. The air bags never deployed nor did the seatbelt tighten up. Components that failed: flashers, airbags, seatbelts, etc. Safety: could not alert other drivers that the car was in the road and was almost struck by a tractor trailer and other cars. Problem was reported to the insurance company who claimed it as a total loss. The police were called to the scene of the accident so there is a police report. The traction control warning light lit when the car hydroplaned. All the lights on the dash started flashing when it hit the guardrail, then after that, unsure when the car died and no power. The tow truck driver could not turn the steering wheel when he tried to pull it up the flat bed.

- Waterford, NY, USA

problem #15

Jun 302021

Cruze

  • miles
My car was stopped at the red light in traffic waiting for the light to turn green when my vehicle was rear ended car dashboard registered that the airbags went off along with smell of the airbag ignition powder however no airbags actually were released

- Eagle Mountain, UT, USA

problem #14

Aug 282020

Cruze

  • 73,000 miles
Airbags did not deploy in head on front collision

- Grand Blanc, MI, USA

problem #13

Jul 062020

Cruze

  • 55,593 miles
The contact owned a 2015 Chevrolet Cruze. The VIN was not provided. The contact stated that while her husband was driving about 45 mph, the vehicle rear-ended another vehicle. The air bags did not deploy. There was no warning. There was no injury. A police report was filed. The vehicle was damaged and was towed away by the insurance company. The insurance company had not made a decision on the status of the vehicle. The dealer and the manufacturer were not called. The failure mileage was 55,593.

- Monticello, KY, USA

problem #12

Jun 032019

Cruze

  • 51,000 miles
Driving in a turning lane, and a vehicle pulled out in front of me without looking, swerved to avoid the vehicle and hit a stationery truck pretty hard, sustained injuries from the accident and none of the airbags in the vehicle deployed. Vehicle was considered totaled by the insurance.

- Lewisville, TX, USA

problem #11

May 152019

Cruze

  • miles
Hit a small animal and a rock and dirt with front end all air bags in front and side inflated even the passenger side though no one sitting in that seat need to know if there is a recall mechanic said he had never seen this before

- Science Hill, KY, USA

problem #10

May 122019

Cruze

  • 79,000 miles
Check airbag indicator on dash came on at 79,000 miles

- Gray, GA, USA

problem #9

Oct 012018

Cruze

  • 60,000 miles
My husband was traveling at approximately 50 M.P.H. he was looking in the rearview mirror. When he looked ahead, the SUV in front of him was stopped for the vehicle ahead to turn. By the time he saw the SUV was stopped, there was about 10-15 feet between our car and the SUV. He braked and tried to swerve to the side to miss the SUV but was unsuccessful. He slammed into the rear of the SUV. The SUV suffered minor damage. Our vehicle suffered significant front end damage and was later totaled. No airbags deployed in our car.

- Festus, MO, USA

problem #8

Feb 102019

Cruze

  • 85,857 miles
Air bag light on. For now reason.

- Chula Vista, CA, USA

problem #7

Aug 282018

Cruze

  • 54 miles
The dash show air bag

- Houston, TX, USA

problem #6

Aug 122018

Cruze

  • 16,191 miles
I was rear ended by a driver traveling over 45mph while I was at a full stop. This impact slammed my vehicle into the truck infront of mine, and should have caused the airbags to deploy. Despite the onboard computer alerting me that they had, no airbags in the car deployed. There was however a distinct odor and white powder present, leading me to believe they may have attempted to.

- Simsbury, CT, USA

problem #5

Nov 212017

Cruze

  • 55,774 miles
I was driving and was stopped at a stop light. When the light turned green I proceeded to excel forward. The car was only going between 10-15 miles per hour when without hitting or curbing anything my tire blew. Right after the tire blew all (6) six of my airbags deployed. When the airbags deployed the car quickly filled with smoke like air. The airbags caused me to not be able to see and I steered the car off the side of the road. At such time, onstar came across the speakers and asked if we were in an accident and if we needed the police &/or an ambulance. We yelled to the onstar person that we thought the car was on fire because of the smoke like substance and that we needed the police that we were on only vehicle that had been in an accident. I still have no clue what transpired in the event of the tire blowing especially since I didn't hit anything or curb anything. And I still don't know why the airbags deployed when they shouldn't have. I am educated on the requirements of deployed airbags and never at such time did I ever meet these requirements especially for all (6) six of the airbags to deploy. I never hit anything at a speed of 14 mph, nor was I tee boned from both sides, nor did our car role over. Which is the main reasons for all (6) six of the airbags to deploy. On another note the airbags on the drivers side, my side, deployed with such force that the airbags broke my glasses, my cell phone screen, and broke the ignition key off in the ignition. The airbag that protects the drivers knees left a bruise the size of a grapefruit on my leg. I never seemed medical attention. As for the passenger side airbags, they didn't have any force behind them. The airbags never even touched my wife at all and she didn't have any injuries at all. The tire in which we are discussing is the front passenger tire.

- Indianapolis, IN, USA

problem #4

Jan 212018

Cruze

  • 57,000 miles
I drove over a bump and the side air bags deployed ripping the roof covering off around the inside top of the car. I reported this to the dealer and they at refusing to cover the repair even though there is no visible damage to my vehicle aside from some light scratches along the front where I had turned too close to the curb in the past and it had scraped the front. My vehicle is still at the dealer and I am very frustrated they are attempting not to cover this repair.

- Mesa, AZ, USA

problem #3

Sep 132017

Cruze

  • 34,000 miles
Major front and side impact--no airbag deployment. Entered intersection properly and another driver ran through red light and hit the car in right front, cracking the windshield, and spinning the car around and hitting the right rear side, breaking the right rear wheel off and resting on it sideways. Right front passenger received mild concussion from hitting head on right door glass. Driver and passenger have bruises. Both had seat and shoulder belts on.

- Kent, OH, USA

problem #2

Jun 062017

Cruze

  • 84,000 miles
I was rear ended on the freeway at a very high rate of speed. I was traveling at 65-70 mph... the car that hit me was approximately traveling 85-90.. the impact sent me across the 2 and 1 lane in traffic.. no air bags deployed anywhere in the vehicle. However smoke from the bag filled the passenger space and the dash indicator lights, display a deployment had taken place. Again no bags deployed.

- Elk Grove, CA, USA

problem #1

Dec 272014

Cruze 4-cyl

  • 3,909 miles
Driving from ski area in line of cars at 15mph when cars ahead started to stop. Had "snowflake" button pushed. Brakes appeared not to engage, progressively pushed on brake harder but no effect, fortunately by the time of impact car had slowed to 5mph and airbags did not deploy. Damage to front grille. Turning off "snowflake" (ABS) returned braking to normal.

- Paso Robles, CA, USA