10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
16,667 miles

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problem #3

Jun 222024

Cruze

  • miles
On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having to replace the ball joint bolt. Also, recalls were previously issued with other GM vehicles having a right-front passenger side defective control arm, which potentially could be a GM fabrication issue with control arms. No warning lamps, noises, or messages alerted to this issue. This would have been a fatal incident involving my daughters and other drivers if it occurred on the highway at a higher rate of speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kansas City, KS, USA

problem #2

Aug 252020

Cruze

  • 28,000 miles
The contact owned a 2016 Chevrolet Cruze. The contact stated that while driving at 25 mph then making a right turn, the front passenger side wheel feel off the vehicle. The vehicle rolled over the wheel and the side air bags engaged but the front air bags did not. There were no injuries and a police report was filed. The vehicle was totaled by the contact's insurance company. The vehicle was towed to the dealer hendrick Chevrolet shawnee mission 8300 shawnee mission pkwy, merriam, ks 66202 (913) 225-7967 and they along with the insurance representative totaled the vehicle. The failure mileage was 28,000.

- Overland Park, KS, USA

problem #1

Nov 012018

Cruze

  • 22,000 miles
Takata recal the engine shutdown completely without a reason, gas tank all the sudden is empty and the wheels locked and shutdown.

- Natick, MA, USA