10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
26,014 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Chevrolet Cruze:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #7

Sep 222018

Cruze

  • 13,000 miles
Purchased new cruse hatchback in Dec.2017, with 3 miles on odometer from (xxxxx) westlake, oh. Problems started in February, just stopped car, I was still in it and alarm went off, then, onstar sent me a notification my car has been stolen, car did not recognize remote with on screen message.called dealer service advisor stated I must have electronic item in cup holder confusing the car, I only have a smartphone that stays in the drivers door or in my pocket, I kept hitting the start button& remote and eventually the alarm stopped and it was back to normal reconizing remote. In March 2018, while on freeway going 60mph all lights on dashboard lit up and speed went by itself to 30mph from highway speed of 60mph, I pulled to side of highway, kept hitting on off dash switch and eventually restarted and was ok, called dealer right then I was told the car went into safety mode, why I asked and service advisor stated all new vehicles have computer problems, I asked if they can look at it and I was told there is nothing they can do for me concerning my computer problems. In April arriving home from work, my car was stopped a message stated no remote in car, wouldn't let me unlock any doors, no manual unlock only electric switches on car so I was trapped in car, when I call the dealer, a advisor told me after my warranty is up that's how the dealer makes money fixing electrical&computer problems, I've leased 2 cars from this dealership previous to purchasing this $28,000 cruse, I believe I have a lemon, I almost lost my city bus driving job, by car malfunctions not fixable to my 1st new car purchase since 2000, if there is a recall on this please someone fix it, I love this car but my hopes are dwindling on Chevrolet cruse (8) times I've I had major problems with this car. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Parma, OH, USA

problem #6

Aug 022018

Cruze

  • miles
On several occasions while in traffic the engine shut down for the "auto start" and failed to restart upon releasing the brake. The car stalls completely out at which point I have to place the car in park and start it again before putting it in drive to proceed. While in traffic this is a terrible hazard as the first time it happened, the car behind me instinctively took off as the light changed and by me releasing the brake that indicated "go". in the another instance I was at a light located at the top of a slight hill when the same situation occurred and the same scenario had to be completed in order to get the car to move again. Extremely dangerous. This vehicle is a lemon.

- Lansing, MI, USA

problem #5

May 192018

Cruze

  • 5,265 miles
Car was aproximately 10 months old with 5000 miles on it and battery died all of the sudden and car locked up in gear and could not be moved.fortunately I was at a friends house and was able to get in out of heat.there was no indication before it died that there was a problem if was at night I could not have turned on the emergency flashers and in Arizona heat could have died had I not been able to get inside. Took 3 hours for wrecker to come and take me to dealership. I believe that since this car S engine cuts off when stopped at traffic lights that the causes loss of power. Am 84 years old and never had this type of problem with a new car

- Sun City, AZ, USA

problem #4

Jul 142018

Cruze

  • 35,000 miles
The car caught fire from inside the cab. I'm not sure why or what happened exactly but it burnt. It was a total loss. Luckily it was stationary when it happened

- Beggs, OK, USA

problem #3

May 012018

Cruze

  • 16,800 miles
When this problem first occured in my car, none of the gauges on the car worked. All were inactive including speedometer, gas meter, car temp, and RPM meter. The air conditioning was not working and the radio was not working either. At this time the car was running, and I was on a highway. The engine was still running. I took it to the dealership immediately to have the problem fixed. A few days later my car was returned to me and less than 100 miles later the car malfunctioned again in the same manner. My car was then held on to for a week and a half where the dealership was able to duplicate the malfunction and replace a few modules. They claimed to have fixed the problem, and four days later the car malfunctioned again, this time was different because the actual engine turned completely off and then back on again. This was surprising to me and luckily I was parked when this occurred. This is the third time I have taken the car for repairs and I have still not received a solution. This has also become a safety hazard to myself and drivers around me.

- Edingburg, TX, USA

problem #2

Oct 032017

Cruze

  • miles
Cpsp: On 10/3/2017 my daughter informed me that since she activated her drivewise device on her 2017 Chevy Cruze the previous day, her brakes suddenly seemed to become extremely sensitive, almost to the point of locking her wheels up when applied gently..updated 11/09/17 the consumer stated the insurance agent was contacted and advised not to use the device. Updated 10/16/2017 the consumer was advised the drivewise device may have been faulty and to return it. The consumer received a new device that operates properly. Updated 11/13/2017

- Sunrise, FL, USA

problem #1

Oct 182016

Cruze

  • 68 miles
The radio/camera panel goes completely out.. no volume, no ability to turn on/off, no camera, no sound from on'star navigation, no sound from backup assist or lane assist. I'm brought this vehicle on October 1,2016. The first occurrence was one week later on October 8, 2016 while driving. The second incident happened on October 17,2016 after being parked overnight in my garage. The third time happen October 18, 2016 after being parked for 45 while I was at lunch. When it does comes back on only the radio comes on. The wifi and satellite does not work. After about an hour everything is back to normal. I took the car to dealership twice and each time they report they could find nothing wrong and the problem never happen while in their care. I do have a video showing the last incident.

- Hephzibah, GA, USA