Timing chain broke

- Henrico, VA, USA

2013 Chevy Equinox was taken to mechanic for a check engine light and loss of stabilitrak. My mechanic pulled the codes and said this repair was above their ability and recommended I take to Chevy dealer. Chevy's service guy said there was an open recall for excessive oil consumption and I said yes it is using a lot of oil we have had it here for similar oil related issues with no success. Tech comes back with broken timing belts and later a shaved piston $4200 in repairs. When researching this it is directly linked to the recall and Chevy wont stand by the repairs and cover the cost because the dealership didn't note excessive oil consumption.

- Columbus, NE, USA

The contact owns a 2013 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle shuddered with a loud sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was taken to winter Chevrolet (3750 century ct, pittsburg, ca 94565) where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 63,991.

- Antioch, CA, USA

The contact owns a 2013 Chevrolet Equinox. The contact had received an unknown manufacturer's recall notification for excessive oil consumption due to piston ring wear and took the vehicle to Chevrolet of milford, Inc. (655 bridgeport ave, milford, ct 06460) for the recall repair. The dealer informed the contact that per the manufacturer's policy for the oil consumption test, the vehicle needed to be driven for 2,000 miles then the recall could be repaired. The contact stated that after the vehicle was driven close to the 2,000 miles as directed by the dealer, the vehicle experienced rattling and knocking then stalled. The check engine warning light illuminated. The vehicle was towed back to the dealer. The failure was diagnosed that the crank had no compression and that the engine needed to be disassembled to examine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was over the warranty coverage period and referred the contact to NHTSA for assistance. The approximate failure mileage was 66,000.

- West Haven, CT, USA

The contact owns a 2013 Chevrolet Equinox. The contact stated while driving at various speeds, the contact noticed that the vehicle would consume an excessive amount of engine oil. The contact had to add a quart of oil every 2,000 miles. The contact stated that the check engine warning light was illuminated. The vehicle was taken to pinegar Chevrolet (769 E, us-60, republic, mo 65738) where it was diagnosed with the 02 sensors needing to be replaced. The contact related the issue to an unknown recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.

- Greenfield, MO, USA

First, in Feb. 13, 2019 my 2013 Equinox the PCV froze causing my rear main seal to blow. There was a service bulletin for this problem. Unfortunately, my VIN # was not one covered. This cost me $ $1,714. I was fortunate enough that someone noticed the big oil trail my car left on my street. If I would not have checked it, I would had tried to drive to work and probably would have blown my engine. So many others had this happen while driving. Never had an oil problem until after this. Started noticing lately that I was having to add oil once or twice between oil changes. Took it to a GM dealership to have it looked at. I ended up having to replace pistons, chains, and solenoids. I had them fix anything that needed done. So, there were a few other things I had fixed that did not have to do with the oil consumption. It was another $ 4,100. 00. my vehicle only had 78,500 miles at the time. However, there was a class action settlement, my vehicle was past GM's expiration 7 years and 6 months or 120,000 miles which ever comes first. GM knows they were at fault but has a time limit on fixing it. So, people like me that have low mileage for a 2013, I had to pay for it. Now, I am still making payments on the vehicle and have to pay a loan to have it fixed. I am, a single mom of an 11-year-old with autism. Already struggling during the pandemic. I just want to say how disappointed I am in GM, for not taking care of their once loyal customers.

- Coal Valley, IL, USA

The contact owns a 2013 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle shook abnormally with the brakes depressed. The contact stated that the next day that the vehicle failed to start-up. The contact stated that the check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to a local dealer for assistance. The failure mileage was approximately 87,000. The consumer stated the timing chain failed.

- Centerville, IA, USA

We have a 2013 Chevrolet Equinox. We burn oil like its nothing. Changing our adding oil with in 700 to 1500 miles constant. Vehicle stall or don't want to run sometimes. You hear and sound like the catalytic converter is messed up. We hear knocking sound rattling. Our oil pressure light has come on over and over. Engine has stopped due to no oil before not knowing due to the issue. I will not pay almost 5K to fix issues that is not our fault.

- Gettysburg, OH, USA

Engine is using nearly 1 quart of oil per 1000 miles driven. Issue began around 95000 miles. Currently has 104000 miles.

- Benton, AR, USA

My 2013 Equinox has a oil consumption issue and a engine noise, causing the engine to turn off while driving, loosing the power brakes, steering causing loos of control of the vehicle

- Springdale, AR, USA

The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shut-off while shifting gears. There was no warning light illuminated. The vehicle was taken to the local dealer - rhinelander GMC (1935 North stevens St, rhinelander, wi 54501) to be diagnosed. The contact was notified of that engine was consuming an excessive amount of engine oil. The vehicle was repaired by the owner. The a manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 162,800.

- Rhinelander, WI, USA

We purchased a preowned 2013 Chevy Equinox from Chevrolet dealer in 2017 and have noticed high oil consumption. Have taken it to regular oil changes and on some occasions were told we had an oil leak, but we never noticed leaks. Now we requested a diagnosis from dealer because the oil consumption has gotten real bad. We were told that we may have small leaks and also an issue with the pistons that are allowing engine to consume oil at a high rate. They quoted a cost of fix of $5055! seems to me from lawsuits that Chevrolet knew they were selling me a lemon and feel this issue should be fixed by them at no cost to me. The high rate of consumption of oil is while driving the vehicle.

- Jarrell, TX, USA

Vehicle is using almost a quart of oil every 6-700 miles. Took it in for recall N192268180 and asked dealer about oil consumption. Dealer stated that it is part of N192291100 for pistons and rings and would be $4900 to repair. I opened a case with GM as the N192291100 was released in Jan 2020 and ended July 28th 2020 for my model. This during a global pandemic. GM has offered $482 and change towards the repair. The car is not leaking oil so it has to be going out the tailpipe which will cause excess emissions as well as damage parts like the O2 sensor and catalytic convertor.

- Westport, KY, USA

Oil consumption. 76,990 miles with excessive oil use. No leak did a complete check over a 2 week period to make sure no leak.. just using about 1 quart oil in about 2 weeks/ only driving 2 and from work about 28 miles round trip 5 days a week.

- Royal Palm Beach, FL, USA

It is widely known that this model and year car, 2013 Chevy Equinox. Has a mass oil consumption issue due to faulty pistons, along w many other years and makes by GM. I have to check oil every 500 miles; and change it every 2000 miles. Due to the excessive heat created from this faulty engine I've had to replace solenoids many times, the exhaust manifold has cracked twice, but most people that have these cars end up with a blown timing chain and broken engine. I'm simply waiting for my engine to cease working while adding oil vigorously. There is a class action lawsuit that only reimburses people with critical criteria and very few are accepted. The issues are clearly visible and nothing is being done for millions of people that spent their hard earned money on a broken vehicle. I bought my car before any information of this issue was reported. Now slowly some attention is being brought to this problem but mainly from the owners of these vehicles.

- East Stroudsburg, PA, USA

Numerous oil changes. Had to get a new timing belt. Was told it is an engine issue.

- Loves Park, IL, USA

The vehicle has a massive oil leak from the rear main seal caused by a plugged PCV system. Service bulletin 14882 explains the reason for the problem and the vehicle was diagnosed by the dealership as having this problem. GM is stating that the VIN does not apply to this service bulletin. Even though it has the same problem, same engine, same year make and model as stated in the service bulletin.

- Jackson, MI, USA

Car burns oil as fast as it does fuel. It stalled in a bad traffic situation that almost got me and my two children into an accident

- Richlands, NC, USA

Car had an oil change and three days later, it burst into flames. It was a 2013 Chevy Equinox with a ecotec engine. The care was sitting in a parking lot.

- Ankeny, IA, USA

While driving the Equinox on a very cold day (9 degrees), I began to lose power as I approached my place of work. Thankfully, my vehicle made it to the small road off of the state route I was traveling, which is 55mph. Upon turning off of the road, my engine completely shut off and I lost all acceleration and power from the engine. I got out of the vehicle to find oil all over the bottom of frame of my vehicle. Upon getting to my office, I looked up what could have caused the issue. GM has published service bulletin 14882 that claims certain models of vehicles, including the 2013 Equinox, can experience a plugged PCV orifice on very cold days, which could result in the blowout of the rear main oil seal of the engine. I had hoped this was not my issue, but it seemed to fit the bill. I had the vehicle towed to a local GM service center and to be diagnosed. The service manager called me two days later to inform me that my rear main oil seal (crankshaft seal) had blown and that I had lost oil while driving. Although the description from the bulletin matched my situation perfectly, GM claimed that my VIN did not line up. As you can understand, this could have been a much more serious situation if it had happened minutes earlier while I was traveling on a 75mph interstate, or if my wife and one year old were in the vehicle. GM has documented that they know about this issue, but in an effort to reduce their exposure, they are limiting it to a very small number of VIN numbers. Two other customers with the same model car were also at the service center that very day. As a health and safety manager in manufacturing myself, I am surprised that GM has not stepped up and corrected this issue when it is presenting a potential serious hazard to the general public.

- Georgetown, KY, USA