10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
23,830 miles

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« Read the previous 20 complaints

problem #4

May 302018

Equinox

  • miles
Takata recall -car engine light is coming on now on 3 separate occasions once on highway once in. Side street and then in after just starting car. Has been service now all 3 times and emu system was fully replaced. It will go into safety mode and there is a very strong smell of gas. The engine then runs high and car locks up. The car is feels like it is stressing at even 35 miles before the engine light appears. I have service paperwork from the first two services and pictures of the car in safety mode. It is currently in the service department again for the 3rd time now. Purchase the car only 5 months ago. Onstar picked up on highway 5.30.18, picked up from service then on 6.2.2018, had car for 2 hours car went back into service same day 6.2.2018 back to dealership, picked backup 6.5.2018 and then back in dealership 6.6.2018 for on going issues and still there with no resolution at this point

- Delaware, OH, USA

problem #3

Dec 212017

Equinox

  • 1,400 miles
I purchased my vehicle Oct 31,2017 and with in the first two months the check engine light came on at 1,400 miles. I took my vehicle into the dealership it was purchased from immediately and was told nothing was mechanically wrong and it was okay to continue driving with the light on. It eventually went out on its own just to come back on a month later, I again took it to the dealership this time to be told I needed a new vacuum brake booster pipe. After the part was replaced the dealership then told me I needed to have the brake booster pressure sensor replaced. Three days after the sensor was replaced the check engine light was back on at this point the dealership had no more answers and was reporting my issue to GM and having one of their technicians look at my vehicle. I brought my vehicle back in for a fourth time because the light continues to turn off and on intermittently and due to my knowledge of the lemon laws on a brand new vehicle GM is now interested in purchasing my vehicle back and to this day the transaction hasn't happened because I feel as though I am being penalized for their error. The light still goes off and on and I've now had the vehicle for seven months and there still isn't an answer as to why.

- New Bedford, MA, USA

problem #2

Mar 232018

Equinox 4-cyl

  • 8,000 miles
I recently purchased a vehicle at feldman Chevrolet in new hudson mi ( located at 30400 lyon center drive E, new hudson< mi 48165 : 248-573-0321 ) I purchased a 2018 Chevy Equinox ( VIN [xxx] ) the week of thanksgiving 2017 I was driving the vehicle on Thursday 2/15/2018 when my solid state check engine light illuminated. I immediate hit the onstar and they gave me a code of P3055 and told me to take to the dealer within 7 days.. I was told it was a ' voltage communication ' issue and that I should be all set, it was resolved. The following 2/21/2018, while out at lunch during my work day, the solid state check engine line illuminated yet a 2nd time. This time they said my vehicle needed a new ' engine control module ' - that was repaired, approx. 2 weeks later, my " service ESC brake/ traction control came on" and would not go off, they had the vehicle a week and determined it was a ground short. Here it is 3/23/2018 and a 4th time my car is at the dealer, ESC/ traction control again. 4 times in 5 weeks my vehicle has now been in to the dealership, at 8,000 miles.ridiculous- all of this happened while driving. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Commerce Twp, MI, USA

problem #1

Feb 012018

Equinox

  • 12,000 miles
My 2018 Chevy Equinox with the 1.5L turbo engine fails to shift into 6th gear when the ambient temperature is below 14 degrees Fahrenheit. I have brought the car back to the dealer several times for this problem. The first response I got was "this is normal for this vehicle, just drive it as normal". where I live the temperature is very often below 14 degrees in January and February. Driving at hwy speeds, the engine is often running 3400 RPM or higher locked in 5th gear. I have driven thousands of miles this winter in this condition. This is not normal to me, and the increased fuel consumption, engine noise and wear on the vehicle are not acceptable to me. In addition I was told by dealer service, that 6th gear would return as soon as the temperature rose above 14 degrees. It did not return until the temperature was above 32 degrees. Another trip back to the dealer, and they replaced the "charged air cooler". this worked only until the temperature dropped below 14 degrees again. Obviously this is not a fix. I had filed an online complaint with GM, and was shortly upgraded to a "senior customer service consultant". this consultant aided in the replacement of the cooler, but never followed up with me. When I called back to tell them the problem was not fixed, I was told my case was closed. Great service there GM. Close the complaint without even talking to the consumer. My take on this after the last 2 months of issues, is that GM knew about this problem before the vehicle was released. The transmission is programmed not to shift into top gear below 14 degrees as an inept attempt to prevent condensation from freezing in the "charged air cooler". even though GM knew this before they sold the vehicle in northern climates, they did not inform the buyers of this problem. This will potentially affect all GM vehicles with either the 1.4 or 1.5L gas engine and 6 spd. Trannny.

- Pierz, MN, USA