I was driving on a main interstate and went to take an off-ramp, I tried to use my brakes to slow down but the peddle was rock hard and couldn-??t brake at all.

- Reisterstown, MD, USA

I would like to bring to your attention the maintenance issue I experienced as it could have been catastrophic. On December 15, 2022 I was driving home from work in Dallas. I was going about 40 mph when the vehicle in front of me started to slow down, so I was going to as well. However, when I tried to, my brake pedal wouldn-€™t move. I tried again and still nothing. Now my engine light comes on and a -€œservice brake assist-€ warning is popping up on my dash. I took my foot off the gas to slow down in time and was able to pull to the side of the road. There were NO warnings that this was coming! Please reference this link for other examples of this issue.... https://

- Venus, TX, USA

I was driving exiting a school zone going about 35 mph. As I was coming up on a stop sign my brakes went completely out on my 2019 Chevy Equinox, and to avoid hitting kids walking across the sidewalk I ran into a cement wall to stop my car this morning on 9/21. I had it diagnosed twice and both vendors said it was the Vacuum pump brake and they have been seeing many of these cases. I checked the recall and there isn-€™t one but over 200+ reviews with this exact issue! This is a huge safety issue! People could of been severely hurt today. I called the dealership and they said I need to not get it fixed and wait to file a claim and call product quality claim.

- Pflugerville , TX, USA

The brake system failed and my car is now in a salvage lot. I believe the car will remain there only until I submit the car title. While driving in heavy traffic I was unable to make a sudden stop to avoid hitting the car in front of me. I had enough time to stop, but the brakes failed to engage properly. The brakes were very stiff and vibrated or pulsated as I applied the brakes and my car wouldn't stop prior to colliding with the car in front of me. My safety and the occupants in the other car were at risk. The life of a pedestrian, if involved, could have resulted in death. Luckily, there were no serious injuries and exterior damage appeared minimal but my car suffered serious internal damage. I was not able to confirm the problem with the dealership. My phone calls were not returned. I also contacted Chevrolet and now waiting for a follow-up call. The car was only inspected by the insurance appraiser, who deemed my car a total loss because the car frame was cracked on both sides, air condenser damage, exterior damage plus more. The insurance co. had my car towed to a holding parking lot for salvage. My greatest concern is if this had been a situation where I was unable to stop suddenly to avoid hitting a pedestrian and killed someone! The appraiser suspected the air bag sensor might have failed since the impact was hard enough to crack the car frame. Seven days prior to the accident I had rear brakes and roters replaced at a Chevrolet dealership. They also looked into a warning message on my dash - Service brake assist system. I was told nothing was wrong with that.

- Southfield, MI, USA

I was on interstate 85 going 70 miles an hour when I got on the interstate the brakes were working perfect got to go on 70 miles an hour and traffic started stopping when I hit the brakes it was so stiff that I couldn-€™t apply it Ammo divert to the emergency Lane and pushed with all my mic and finally got it to stop if my wife would-€™ve been driving it which is her car she would-€™ve been severely hurt probably

- Cartersville , GA, USA

After purchasing the vehicle in April 2021, 3 months later upon traveling home and entering an exit ramp the brakes completely locked while going 35-45mph into ongoing traffic downhill and would not allow me to press down on them so that I could come to a stop. I press the emergency brake and that did nothing. I had to glide through traffic into a gas station parking lot almost slamming into a gas pump. The sewer dip allowed the vehicle to slow up and come to halt blocking the traffic. This happened after midnight so I took it to the dealership in which i purchased. No lights appeared on the dash. They advised me the brake booster pressure sensor, brake booster vacuum hose and then after doing so they said non of it fixed the issue, I would need a new brake booster. All totaling over $2000 for a vehicle I had less than 6 months. Shortly after the month following July or August, stalled and the push to start button wouldn-€™t activate. I waited a few moments and then it turned on, with the engine light lit. I took it directly to dealerships service department and they had it a month, they eventually said it was the Oxygen Sensor and it needed to be replaced. I reached out to GM about all of the issues. They stated there were recalls but not for my VIN. CRAZY Now less than a month, a slight fender bender, another vehicle crossed into my lane, the sensors did not initiate, I had to swerve to dodge from causing any major damage and avoid on coming traffic. My vehicle sustained minor scratches on the front passenger side. Initially 30 minutes after it was running fine. Then the light sensors on the mirrors both sides remained on. No engine lights, no warnings. I-€™m traveling down the 5 lane Highway @75mph and the vehicle just shuts completely off. I had to get across traffic and avoid causing an accident. The vehicle would not start. Got it towed back into town. Back to the dealership and was advised I needed a new engine! Now I-€™m without a vehicle.

- Grovetown, GA, USA

While my wife and I are traveling on the highway out of town going 72 mph there was traffic and she began to press the brake peddle but car didn't want to stop. She had to push all body weight on the brakes and the brakes seem like it's hesitation and vibration but eventually stopped. This is very dangerous and brake service light came on. I pull off the exit and check fluids and brakes and all looks normal as I know some about cars. I called to get it checked today and lady said to bring it in right away as they are aware of this common issue with these equinox. She say either canister or pump failure which I researched and have many people who have complained but GM has changed 2018 certain models but failed this model year also and didn't fix the design for this model year of 2019 D2. Need this investigation to continue and I will begin petition for class action suit against GM which they have been notorious for law suits. Please help!!!

- Jersey City, NJ, USA

While driving on the highway a warning message came up that said -€œengine power reduced-€ and moment after we lost the ability to accelerate. We pull over and turn the car off, when trying to restart it, it would not restart. We were left stranded on the side of the highway. We had to get it towed to a GM dealership and after 3 days we received a diagnosis that the vacuum pump failed and seized which caused damage to the end of the cam shaft. Repair costs are approx. $1800! We are lucky we didn-€™t completely lose control of our vehicle and was able to get to the side of the road!

- Midland, MI, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" On at least 4 occasions, while using the adaptive cruise control, the brakes are suddenly applied hard when no vehicles are anywhere near close enough to trigger an emergency braking situation. I have to manually step on the gas pedal to have the car stop the automatic braking. We can make the vehicle available upon request. How was your safety or the safety of others put at risk? This incident is startling when it occurs and can cause an accident if a vehicle happens to be too close behind our vehicle. We are reluctant to use the adaptive cruise control as a result of these incidents. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer or service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No component has been inspected as a result of these incidents. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" There are no warning lights or messages that appear before, during or after the incident. The incidents occur suddenly and with no warning.

- Takoma Park, MD, USA

While safely driving under normal conditions, I attempted to slow my vehicle down while approaching a vehicle that was making a right turn into a parking lot. Upon trying to apply the brakes, I was met with resistance (Hard brake pedal) which prevented my vehicle from properly slowing down. This was caused by a failed/malfunctioning brake booster/vacuum pump. Since I was driving at a safe distance, I managed to barely avoid colliding with the rear of the car making the turn, however, that miss was extremely narrow. My vehicle barely slowed down when the brakes were applied which, had I been on the interstate or traveling at a higher rate of speed, would have more than likely resulted in a collision. This DEFINITELY puts myself, my wife, and our 2 children's safety at risk. Once I successfully parked the vehicle, a "Service Brake Assist" warning messaged appeared for the 1st time. I began researching/attempting to diagnose the issue. During this time I came across several articles detailing a recall issued by GM describing the exact same issue with the brake booster/pump, ironically however, it only covered vehicle produced through 2018. I then contacted GM customer service to alert the manufacturer and see how they would rectify the situation. I was informed that my vehicle had no open recalls and was out of warranty & there was nothing they could do for me.(handwritten call log can be provided upon request) When I contacted the dealership, they informed me they were unable to see the vehicle until the 1st week in Dec. I was left to take it to my local mechanic who, upon his diagnosis, informed me that it was the vacuum pump that had failed. As previously stated, there were no warnings prior to the failure. The "Service Brake Assist" appeared AFTER I managed to safely get my vehicle to a parking spot.

- Groveland, FL, USA

While exiting the highway I went to put on my brakes and there were no power brakes. It pedal was stiff and I had to push extremely hard to stop and it took a long time to do so. The brake assist light come on as well. I had no prior warning, noise or any reason to believe that my brakes wouldn-€™t work. We checked the pads, rotors and brake lines and they were all fine so that-€™s not the issue. It could have been catastrophic if I had been on the highway still when this happened.

- Marcellus , NY, USA

While driving on the freeway, the brakes became suddenly stiff and I was unable to stop the vehicle immediately for oncoming traffic. I had to steer away from the road onto the emergency lane and apply the brakes really hard to stop the car. There were no warning messages of any sorts and while trying to stop and start the car several times, then the service brake assist warning with the check engine light came up. I have to take the vehicle for inspection to the checy dealer to know more detailed cause of the issue. I had my wife, a 4 year old and a 4 month old in the car when this happened.

- New Hudson, MI, USA

Have been stranded 4 times this summer. When car is parked it has locked in parking and will not shift out of park. Even though the parking brake is released, the car will not shift. After leaving it sitting several hours or overnight, it will start and shift again.

- Dixmont, ME, USA

i was traveling on cruise control at 60 mph when i clicked down to 55 mph at speed change. a couple minutes later the brakes slammed on hard enough to have the front wheels chirping i dont know if rear brakes came on but i went from 55 down to under 30 in a hard panic braking. this threw my wife up aganist her seat belt since she has had a stroke her resistanse to the hard slow down was low. i stepped on the gas and the brakes released i cant remember if i re engaged the cruise control or if it never disingaged. the other thing that happened was the warning about not using the info display while driving came up this only happens now and than when you start the car. so i suspect i had a momentary power lose in that circuit and what ever else is tied in to the info center im retired but i worked in mechanical engr all my life so i have some knowledge of systems

- Vienna, OH, USA

I was driving about 45 mph and I heard a noise. Engine said speed reduce. When I went to brake the car hard no power brake and was very difficult to stop. It can not be drive because I have no brakes

- Orlando, FL, USA

The electronic speed control suddenly stopped working and no longer functions. The automatic stop feature causes the vehicle to lurch forward suddenly when you press the gas peddle following a stop. The dynamic braking suddenly engages while driving at highway speeds on the interstate and there are no other vehicles or obstructions in the area.

- Tiffin, OH, USA

When rear E- brakes are wet they lock up and make a loud sound. This happens after a hard rain or if you go thru the car wash with the under carriage option and release the E-brake after parking.

- Leominster, MA, USA

While driving along with the cruise control set at 70 mi/hr on a clear day with no other cars within 500 ft., except for one on the inside lane behind us, the brakes suddenly came on hard and only released after it slowed the car down to 60 mi/hr. The red led's did not come on and the driver's seat did not vibrate. The service advisor I spoke with said he drove a 2019 Equinox to omaha and had the same thing happen. He thought I may have hit a bug that caused it, but the camera lens was clear. I was traveling straight on highway #63 South of rochester, mn. When it happened.

- Waterloo, IA, USA

Brakes failed causing vehicle to crash into fence when backing out of driveway. Vehicle was put into drive & without putting foot on gas pedal, vehicle accelerated and crashed through garage - thru front door & out the back of the garage. Filed complaint with central claims case (xxx) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Garden City, MI, USA