10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
8,165 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Jan 052022

Equinox

  • 40,000 miles
The contact owns a 2019 Chevrolet Equinox. The contact stated that both side view mirrors would not retain the adjusted settings upon start of the vehicle. The contact stated that the failure obstructed his vison while driving at various speeds. A local dealer was initially notified of the issue; but could not diagnose the failure. The manufacturer was then notified of the failure and referred him to another dealer. The vehicle was taken to White-Allen Chevrolet (442 N Main St, Dayton, OH 45405) on two separate occasions where both the actuator and the driver side arm rest switch were replaced; however, the failure persisted. The vehicle was not repaired. The failure mileage was approximately 40,000.

- Dayton, OH, USA

problem #18

Feb 142023

Equinox

  • miles
The contact owns a 2019 Chevrolet Equinox. The contact stated that the vehicle was able to be started without the key fob inside the vehicle. The key fob was at the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,071.

- New Milford, CT, USA

problem #17

Jan 252023

Equinox

  • miles
The car keeps shutting off at the light. I had to have it towed home. I have videos that I can-€™t upload here

- Blue Island, IL, USA

problem #16

Nov 132022

Equinox

  • 46,568 miles
The contact owns a 2019 Chevrolet Equinox. The contact stated the vehicle failed to start, with the check engine warning light illuminated. The contact was able to jumpstart the vehicle and drove to an independent mechanic however, the battery failed after turning off the vehicle. The mechanic associated the failure with NHTSA Campaign Number: 19V667000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 46,568.

- West New York, NJ, USA

problem #15

Apr 052019

Equinox

  • miles
The car was purchased February of 2019. The car has been stalling, car has shut completely down, and the car decrease speed sometimes while on the expressway which can be life-threatening. Not to mention that the radio freezes and the windows also gets stuck sometimes. It was reported to the car lot where the car was purchased as well as GM. the car was taken into Homewood Chevrolet where they stated that it was only a spark plug which is not true. I know that the car is having intermittent problems. They were suppose to an extensive check and I am positive that it was NOT done. There is an electrical and transit engine related issue that is not being addressed

- Blue Island, IL, USA

problem #14

Aug 022021

Equinox

  • miles
i was traveling on cruise control at 60 mph when i clicked down to 55 mph at speed change. a couple minutes later the brakes slammed on hard enough to have the front wheels chirping i dont know if rear brakes came on but i went from 55 down to under 30 in a hard panic braking. this threw my wife up aganist her seat belt since she has had a stroke her resistanse to the hard slow down was low. i stepped on the gas and the brakes released i cant remember if i re engaged the cruise control or if it never disingaged. the other thing that happened was the warning about not using the info display while driving came up this only happens now and than when you start the car. so i suspect i had a momentary power lose in that circuit and what ever else is tied in to the info center im retired but i worked in mechanical engr all my life so i have some knowledge of systems

- Vienna, OH, USA

problem #13

Jul 022021

Equinox

  • miles
same errors codes i received less than 30 days ago when my car stopped while driving. This past 7/2/2021 my car stopped while in the mist of making a right turn.

- Taylor, TX, USA

problem #12

Jun 072021

Equinox 4-cyl

  • Automatic transmission
  • miles
Automatic engine shutoff did not restart at a busy stop light. Car shut down. Had to tow my car to auto repair. Computer code error U0284, B2575. Engine Stalls. Fixed the problem and 10 days later, I am driving and the car stops in the middle of the road again. Diagnosis is the same reason that the computer is not communicating with the car to start the engine.

- Taylor, TX, USA

problem #11

Jan 012019

Equinox

  • 10,300 miles
The contact owns a 2019 Chevrolet Equinox. The contact stated that the headlights, the engine, and the electrical system failed to operate as designed. The contact stated that the low beam and high beam headlights were aimed incorrectly. The failure to illuminate the roadway properly caused a driving hazard while driving in low light conditions. The contact was also concerned that after starting the vehicle and walking away with the keyfob, the vehicle shut-off independently. The vhicle was taken to dyer Chevrolet (4200 South us highway 1 fort pierce, Florida, 34982, (772)-461-4800) to be diagnosed. The contact was informed that the headlights were not adjustable. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle operated as designed. The failure mileage was 10,300.

- Port Saint Lucie, FL, USA

problem #10

May 092020

Equinox

  • 8,000 miles
While driving home from work at 9:30 pm on a state highway, my 17 year old son hit a deer on the front passenger side of the car. The airbags deployed and he slowed down and pulled over and smelled smoke. He got out of the car and saw flames. He immediately called 911 and his mother. The car was on fire and burned until fire company got there and put the fire out. Most of the passenger side of the car under the hood was destroyed. The car was a total loss. My concern is that car should never have caught on fire. My son is lucky he could get out of the car. He was shaken up and got whiplash from the impact but seems to be ok. However, my brand new 2019 Equinox is not ok. I can tell you, if the car hadn't started on fire, structurally, there wasn't a ton of damage. It could have easily been repaired. I would like to know how this happened?

- Strykersville, NY, USA

problem #9

Oct 012019

Equinox

  • 600 miles
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving, there was an abnormal chemical odor inside of the vehicle, coming through the air vents while the air conditioner was activated. The failure was present after the auto fuel shut off was activated and the vehicle restarted. The vehicle was taken to preston hood Chevrolet located at 212 sw hollywood blvd, fort walton beach, fl (850) 664-7000, however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 600.

- Santa Rosa Beach, FL, USA

problem #8

Sep 252019

Equinox

  • 3,000 miles
Purchased new car on September 7 2019. Started having car issues on 9/25/2019 took car in on 9/27/2019. Car was making loud screeching noises, brake pedal would get hard. Was hard to break. When reversing screeching noise would get louder and louder. Was told by a Chevrolet technician car was fine it was because it was new. Took car in once again on 12/26/2019 vehicle would randomly not turn on, brake pedal would get hard, car would screech. Came to the point were I was scared to take the car to the grocery store because I was unsure on whether the car would randomly not start. Inform Chevrolet of everett and was told it was 3 bolts, and was given the car back. Took car to California after the dealer told me car was completely safe. 1/14/2020 car was towed to dealership because it would not turn on. Called Chevrolet they said they do not know what is wrong with the car. They do not understand why it turns off and why it won't turn on. Called GM motors they said they are unable to help but I can start a case in which I did. Went to Chevrolet on 1/24/2020 they said they have no idea on why the vehicle is having starting problems, tried making me take the vehicle home knowing it is unsafe because they can't fix it. Car has been sitting in shop now for 14 days and no one has information on how to help me, nor has anyone contacted me, I have calling records on how many calls I've made to GM motors trying to get a hold of anyone who can help me but they always state no one is available to help me. GM motors also did 'advice'me to not seek any legal help if I wanted to be helped.

- Mount Vernon, WA, USA

problem #7

Jan 062020

Equinox

  • 9,000 miles
The electronic speed control suddenly stopped working and no longer functions. The automatic stop feature causes the vehicle to lurch forward suddenly when you press the gas peddle following a stop. The dynamic braking suddenly engages while driving at highway speeds on the interstate and there are no other vehicles or obstructions in the area.

- Tiffin, OH, USA

problem #6

Jan 032020

Equinox

  • 11,865 miles
Vehicle lost all power while pulling into a 4 way main road. Vehicle emergency lights/flashers did not work. Complete electrical failure. Car was stalled in active traffic lane during night time hours. Vehicle was towed into dealer for full diagnostic review- no issue was found with vehicle, although several eec test codes were detected- P0627, P0629, P01400, U18A2, U1524 and U18B4+71- most codes having to do with fuel pump/emission issues. Owner of vehicle considers this a serious issue as car stalled at night, in a heavy traffic area with no lighting or emergency flashers working to provide protection from on-coming traffic. Emergency personnel were called to assist.

- Pittsford, NY, USA

problem #5

May 202019

Equinox

  • 100 miles
The infotainment in the vehicle does not work properly. It is hit or miss. Either it will work and I will not see any issues or it wont work. The sound will not work which then does not allow for the turn signal noise to work. The ac fan is not showing on when it is. The software on this device is very glitchy.

- Bethel, OH, USA

problem #4

Jul 212019

Equinox

  • 7 miles
In my vehicle owner's manual (part no. 84134729 B), there is an error on page 352 which misidentifies the positive and negative terminals of a battery used for jump starting. Under the subtitle, jump starting - North America, the terminals noted as (3) and (4) should be (4) and (3).

- Cheyenne, WY, USA

problem #3

Mar 182019

Equinox

  • 20,000 miles
The autostop feature turned the car off and did not turn on when I pressed the accelerator and I was in a intersection and I waited for ten minutes and it turned on again. The problem was with the computer which wasn't working.

- Aurora, IL, USA

problem #2

Jan 072019

Equinox

  • 1,400 miles
The vechicle's engine shuts off while stopped for a very short time on roads in traffic. It can be a major highway, or interstate and even neighborhood roads. It can be hazardous as the vehicle takes a minute to start back up and get going. I had no idea this feature even existed, before I experienced it after purchasing. I am also experiencing problems with the tailgate/trunk locking. I lock the vehicle, and all doors lock except the trunk. I have only had the vehicle since Dec 31,2018 and am very surprised to be experiencing these issues so soon.

- Orange Park, FL, USA

problem #1

Jan 062019

Equinox

  • 4,300 miles
I am unable to gauge the time needed for the car to restart after "autostop" shuts the motor at a hard stop. This is dangerous for all drivers as even when lifting my foot from the brake the car does not move as it should in "drive." Instead, placing my foot on the gas pedal is required. This causes unexpected delays in beginning to drive that could have severe and long lasting consequences. I do not at all feel safe in this vehicle. This happens both during city and highway driving, I.e. when sitting in traffic. Other manufacturers have a switch to deactivate "autostop." Chevrolet does not. I believe a mandatory recall is required to remedy this clear safety over site.

- Southfield, MI, USA