10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,969 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Jan 032020

Equinox 4-cyl

  • 20 miles
When the vehicle is in motion an intermittent foul chemical type odor emits into the car through all of the A/C vents. I have been in contact with the General Motors customer assistance, my dealership service department and the BBB autoline whom are all aware that there is a problem with the vehicle stated in a technical service bulletin and in a recall for the issue but GM states there is no repair to completely eliminate the condition at this time. After 4 service repair attempts and a final repair attempt, the problem is still occurring, in which GM, dealership service departments and BBB autoline are aware as well. This nauseating odor is a chemical type pollution emitting into the vehicle cabin that presents a health concern and safety hazard for myself and all other occupants while inside the vehicle. The odor is so potent that it adversely affects my ability to safely control the vehicle while in motion. The impure ac is nauseating and takes my Focus off of the road and into an immediate panic to find a way to get the contaminated air out of the vehicle as quickly as possible. This problem/defect with the vehicle creates an unsafe and unhealthy condition. The component/part causing the problem is unknown by all parties. Tsb: Pit2726. GM recall:N192271200.

- Boynton Beach, FL, USA

problem #8

Dec 072019

Equinox

  • 20 miles
While driving my vehicle from work to home, the controls on my steering wheel for my stereo stopped working. The volume started going up and down and the channels started changing. I turned my radio off and back on and it immediately continued. I called onstar and asked them if they could determine if anyone was remotely controlling my radio and she told me that they had no way to determine that and I would have to contact my dealer. I disconnected my phone from my car, turned off the wifi and bluetooth settings on my phone and the vehicle and continued driving home. The volume changed a few more times and when I got home I shut my car off. I had to drive it again about 15 minutes later but nothing happened that time. I drove about 20 miles while dealing with the radio going crazy the whole time.

- Stone Lake, WI, USA

problem #7

Jul 312019

Equinox

  • 453 miles
At seemingly random times the vehicle's cameras stop working. When this happens and the vehicle is in reverse gear, a blue screen with the message ' service rear vision system' appears. I have taken the vehicle back to the dealer, but the problem has not occurred while there. I consider this problem a safety hazard. None of the cameras function when this problem occurs. I do not know if it impacts other safety features on the vehicle. This problem occurs when the vehicle is stationary or moving slowly forwards or backwards.

- Albuquerque, NM, USA

problem #6

Jul 292019

Equinox

  • 1,700 miles
In a 2019 Equinox with driver packages I and II installed, having a bike rack installed on the factory installed hitch, rear cross traffic and forward and rear assist safety options are disabled. Chevrolet service claims that the vehicle is not equiped with front park assist, even though it is included in driver package II. The user manual does not explicityly state that these safety features are disabled if a bike rack is installed. It seems illogical that a bike rack would disable the sensors on the front and sides of the car. This is a major safety issue...to disable key safety features, just because there is a bike rack installed. GM should be more explicit and warn its customers of this safety failure.

- Ann Arbor, MI, USA

problem #5

Apr 152019

Equinox

  • 4,500 miles
Excessive vibration interior when rear windows are open and driving at a speed of 55mph. Does not take off smoothly when stopped or slowed for traffic. I have been to dealership for air leaks in interior and no improvement was made.

- Dunn, NC, USA

problem #4

Jul 112019

Equinox

  • 390 miles
Cameras do not work part of time. Backup camera shows blue screen when not working and says service rear vision system. Forward cameras only show blue screen. By time vehicle is at dealer cameras are working and nothing shows a problem. Nothing specific makes the problem happen and nothing specific makes it go away. The problem is random, but significantly reduces situational awareness.

- Albuquerque, NM, USA

problem #3

Apr 152019

Equinox

  • 4,500 miles
Excessive vibration in interior of vehicle when rear windows are down at speed of 55mph or more. Also does not take off smoothly when stopped or slowed for traffic.

- Dunn, NC, USA

problem #2

Jun 262019

Equinox

  • 350 miles
I have a 2019 Equinox that I bought with only 29 miles when purchased 5/22/19. Within the second week of driving the vehicle on the freeway I heard a popping noise and I then the a message came a cross the screen saying lising power from the engine! I was so scared on the freeway ! I have a new car, what could be the problem! the car reduced speed! I took it to george matick Chevrolet. My car was in the shop for 2 days and they discovered it was the air tube had came off! my car was returned back to me after service. 2 weeks later while driving to indianapolis the tube popped 9ff again! I called on star they navigated me to the nearest dealership. The dealer connected the tube back and told me it was okay to drive, and showed me how to reconnect the tube if it came off again! this was so scary to be on the highway with a new car and things like this is happening! I no longer wants this vehicle! I get back to Michigan takes it to the dealership now they have to order the part it will take a couple of days to get the part in. Ok the car is fixed again! 3 weeks later the same problem after a new tube was placed on the car 6/ 26 /19, the car is back at the dealership same problem plus now they have to change the throttle! I feel like I bought a nightmare!😡😭

- Redford, MI, USA

problem #1

Feb 282019

Equinox

  • miles
I found that this model car and other manufacturers with push to start and stop can be turned off in any gear and you can walk away from the car with out an alarm or any notification. I have seen cars roll when left on a slope. Key ignition cars don't let you remove the keys when the car is not in park.

- Farmingdale, NY, USA