10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,856 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

May 012023

Equinox

  • miles
My car is lunging forward when I stop at a traffic light once I let my foot off of the brake to step onto the gas pedal. My engine light happened to come on to coincide with this problem. I feel that this is unsafe.

- Bruce Township , MI, USA

problem #19

May 012023

Equinox

  • miles
Both rear view mirrors in my Equinox change position everytime i get into the car. It doesnt matter how many times you do the preset, it will have one mirror looking at the sky and the other the ground. GM calls it a non problem but I have almost got into several collisions because I didnt realize my mirrors were messed up.

- Austin, TX, USA

problem #18

Jun 202022

Equinox

  • miles
There was a recall back in 2019 for this same issue the charge air cooler is still disconnecting from the throttle body. I bought this car in 2021 supposedly the issue was fixed back in 2020 after the recall was issued. The same thing is happening. When I accelerate the air hose connecting to throttle body is disconnecting from and causing the engine warning of reduced engine power to show up. This is very concerning because when driving on the freeway with my family this is happening and this could get someone killed. The fixes back in 2020 are not up to standard or the replacement parts are faulty or the repair was not completed successfully. This has been happening since last year summer

- Lansing, MI, USA

problem #17

Sep 232022

Equinox

  • miles
Check engine lite want go off low acceleration and. reduce Engine power light came on today.Just got the car in March. Low engine power light came on was on eway and had to pull over. And someone almost hit my kids and I

- Bellwood , IL, USA

problem #16

Sep 232022

Equinox

  • miles
I've taken my car to the Springfield chevy dealership at 840 Baltimore Pike, Springfield, PA 19064 several time. The time the replaced mass airflow sensor had to be replaced or the oxygen sensor last year. I received a message from Onstar An issue with the emissions system in your 2019 Chevrolet Equinox has been detected. Please service your vehicle within 7 days. Which was the same message for berfore,  Wayne the techn stated it the battery which is incorrect I informed him of the Onstar message and told him how the car would shut-off and wouldn't start. I had two battery test perform and was told the battery, starter and charging system all passed. He stated we have to change the battery as a starting point and work from there which is ridiculous. I stated if this is so why wasn't this mention in the Onstar Diagnostic Alert. My car was there for six hour and no one call I had to contact them around 4pm and they close at 4:30pm no customer service.

- Folcroft, PA, USA

problem #15

Dec 162021

Equinox

  • miles
Sunroof glass "exploded". Sounded like tire blew out. Scaring me into almost a panic situation. Dealer said they never heard of this. Have not gone to insurance yet. No warning signs.

- Leesburg, FL, USA

problem #14

Nov 292021

Equinox

  • miles
Sometimes it will go to auto stop but instead completely shut down with no power or anything. You can do anything at all

- Saint Pauls, NC, USA

problem #13

Aug 152021

Equinox

  • miles
We believe that there is a serious issue with the HVAC of this vehicle. My wife actually noticed it soon after buying the vehicle. I wasn't quite sure what it was. Anyway, on August 15, 2021 we drove to visit family and the strong odor of freon or something got so bad that my eyes were burning and began to cough. I took the vehicle to my local dealer and explained the problem. I left the vehicle and the service person called me to say that there was nothing wrong. They did a diagnostic of the vehicle and it came back fine. He mentioned that they is a "Service Bulletin" on 2019 Chevrolet Equinox that stated owners may complain of a strong chemical smell inside the vehicle. He stated that GM said that there is no fix for the problem. This is unacceptable since my wife has allergies and asthma. If this chemical smell is harmful, they should recall all the vehicles affected and correct the problem. It seemed to me that GM's attitude was "tough, live with it". There needs to be further investigation into this by our government and should force GM to correct this problem. I am waiting to hear more from the dealership regarding this problem today. I don't expect to hear anything different than what they told me yesterday, (August 17).

- Sterling Heights, MI, USA

problem #12

Mar 062021

Equinox

  • 9,000 miles
The vehicle was parked overnight (stationary) in a driveway. In the morning, there was a large crack in the windshield. I was not a particularly cold night (Florida). I do not know the fault that caused the crack. It could be faulty tempering, faulty installation, or something else. It is unlikely for a windshield to spontaneously crack in a modern car without a fault.

- St Petersburg, FL, USA

problem #11

Sep 222020

Equinox

  • 21,180 miles
Once I have warmed the car and put it in motion whether in reverse or forward as I slow down to come to a stop light or yield the car either starts to die or dies completely. I can try to push the drivers pedal and sometimes it will crank back up and continue in motion and sometimes, in the middle of traffic I might have to put on the brake, put it in park and start it all over again. This is very scary, very dangerous!!! doesn't matter the type of road I am on. I was told this is a normal thing for this vehicle, but this is hard for me to believe that a car is made to go dead at a moments notice in traffic.

- Rome, GA, USA

problem #10

Jan 142020

Equinox

  • 15,000 miles
Two weeks after I purchased the brand new car it started acting up making loud screeching noises, and turning off on its own. The dealership said their was nothing wrong with it. Toom it in 4 times and yet nothing was wrong with the car according to them it was me. Finally they had to tow the car because it turned off on me good thing I was barely leaving my home and it's now been 8 months and nothing has been done to fix the car it's just sitting at the dealership because they can't figure out why it turns off on it's own. They denied me a rental car because the car was deemed safe but yet the car has turned off on them but still it is safe. I don't know what to do or who to ask for help but neitjer GM nor Chevrolet want to solve this. They say it's a buy back but yet no one is willing to give me any other information.

- Snohomish, WA, USA

problem #9

Jan 032020

Equinox 4-cyl

  • 20 miles
When the vehicle is in motion an intermittent foul chemical type odor emits into the car through all of the A/C vents. I have been in contact with the General Motors customer assistance, my dealership service department and the BBB autoline whom are all aware that there is a problem with the vehicle stated in a technical service bulletin and in a recall for the issue but GM states there is no repair to completely eliminate the condition at this time. After 4 service repair attempts and a final repair attempt, the problem is still occurring, in which GM, dealership service departments and BBB autoline are aware as well. This nauseating odor is a chemical type pollution emitting into the vehicle cabin that presents a health concern and safety hazard for myself and all other occupants while inside the vehicle. The odor is so potent that it adversely affects my ability to safely control the vehicle while in motion. The impure ac is nauseating and takes my Focus off of the road and into an immediate panic to find a way to get the contaminated air out of the vehicle as quickly as possible. This problem/defect with the vehicle creates an unsafe and unhealthy condition. The component/part causing the problem is unknown by all parties. Tsb: Pit2726. GM recall:N192271200.

- Boynton Beach, FL, USA

problem #8

Dec 072019

Equinox

  • 20 miles
While driving my vehicle from work to home, the controls on my steering wheel for my stereo stopped working. The volume started going up and down and the channels started changing. I turned my radio off and back on and it immediately continued. I called onstar and asked them if they could determine if anyone was remotely controlling my radio and she told me that they had no way to determine that and I would have to contact my dealer. I disconnected my phone from my car, turned off the wifi and bluetooth settings on my phone and the vehicle and continued driving home. The volume changed a few more times and when I got home I shut my car off. I had to drive it again about 15 minutes later but nothing happened that time. I drove about 20 miles while dealing with the radio going crazy the whole time.

- Stone Lake, WI, USA

problem #7

Jul 312019

Equinox

  • 453 miles
At seemingly random times the vehicle's cameras stop working. When this happens and the vehicle is in reverse gear, a blue screen with the message ' service rear vision system' appears. I have taken the vehicle back to the dealer, but the problem has not occurred while there. I consider this problem a safety hazard. None of the cameras function when this problem occurs. I do not know if it impacts other safety features on the vehicle. This problem occurs when the vehicle is stationary or moving slowly forwards or backwards.

- Albuquerque, NM, USA

problem #6

Jul 292019

Equinox

  • 1,700 miles
In a 2019 Equinox with driver packages I and II installed, having a bike rack installed on the factory installed hitch, rear cross traffic and forward and rear assist safety options are disabled. Chevrolet service claims that the vehicle is not equiped with front park assist, even though it is included in driver package II. The user manual does not explicityly state that these safety features are disabled if a bike rack is installed. It seems illogical that a bike rack would disable the sensors on the front and sides of the car. This is a major safety issue...to disable key safety features, just because there is a bike rack installed. GM should be more explicit and warn its customers of this safety failure.

- Ann Arbor, MI, USA

problem #5

Apr 152019

Equinox

  • 4,500 miles
Excessive vibration interior when rear windows are open and driving at a speed of 55mph. Does not take off smoothly when stopped or slowed for traffic. I have been to dealership for air leaks in interior and no improvement was made.

- Dunn, NC, USA

problem #4

Jul 112019

Equinox

  • 390 miles
Cameras do not work part of time. Backup camera shows blue screen when not working and says service rear vision system. Forward cameras only show blue screen. By time vehicle is at dealer cameras are working and nothing shows a problem. Nothing specific makes the problem happen and nothing specific makes it go away. The problem is random, but significantly reduces situational awareness.

- Albuquerque, NM, USA

problem #3

Apr 152019

Equinox

  • 4,500 miles
Excessive vibration in interior of vehicle when rear windows are down at speed of 55mph or more. Also does not take off smoothly when stopped or slowed for traffic.

- Dunn, NC, USA

problem #2

Jun 262019

Equinox

  • 350 miles
I have a 2019 Equinox that I bought with only 29 miles when purchased 5/22/19. Within the second week of driving the vehicle on the freeway I heard a popping noise and I then the a message came a cross the screen saying lising power from the engine! I was so scared on the freeway ! I have a new car, what could be the problem! the car reduced speed! I took it to george matick Chevrolet. My car was in the shop for 2 days and they discovered it was the air tube had came off! my car was returned back to me after service. 2 weeks later while driving to indianapolis the tube popped 9ff again! I called on star they navigated me to the nearest dealership. The dealer connected the tube back and told me it was okay to drive, and showed me how to reconnect the tube if it came off again! this was so scary to be on the highway with a new car and things like this is happening! I no longer wants this vehicle! I get back to Michigan takes it to the dealership now they have to order the part it will take a couple of days to get the part in. Ok the car is fixed again! 3 weeks later the same problem after a new tube was placed on the car 6/ 26 /19, the car is back at the dealership same problem plus now they have to change the throttle! I feel like I bought a nightmare!😡😭

- Redford, MI, USA

problem #1

Feb 282019

Equinox

  • miles
I found that this model car and other manufacturers with push to start and stop can be turned off in any gear and you can walk away from the car with out an alarm or any notification. I have seen cars roll when left on a slope. Key ignition cars don't let you remove the keys when the car is not in park.

- Farmingdale, NY, USA