10.0

really awful
Crashes / Fires:
6 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
5,544 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #10

Jul 082021

Equinox

  • miles
Back in early October 2020, vehicle had about 2000 miles on it. I noticed that when I started up the vehicle The Brake Assist Service message came on the brakes were spongy and had vibrating feel. I drove about a half of a mile and the problem stopped. The engine light came on and stayed on but then went out. Everything was ok for about two weeks when it did it again light came on took it a dealer but light went off. They serviced the vehicle and seem that the problem had stopped. Then in Early April of 2021 it happened again. Took it to the same dealership, they replace some more parts. Week or two weeks later same issue. Took it back to the dealership. They replaced the engine control module. During all these times, an engine light would soon follow after the message about the brake assist message. Thought it was fixed. On June 14 2021 at 1:14PM started my vehicle up the SERVICE BRAKE ASSIST message came on called the dealership. The brakes were vibrating and were not smooth. I stopped and turned off the vehicle and restarted the vehicle message went away brakes appeared to be fine. This time however no engine came on. Dealership was willing to service the vehicle but if the engine light wasn't on it would hard to diagnosed. I took a picture of the message before it had clear. On July 8th 2021, at 2:08PM, I started my vehicle and the SERVICE BRAKE ASSIST message came on. I took a photo of it. I tested the brakes appear to be ok. Turned the vehicle off the message didn't show again. My son borrow the vehicle and he got into an accident the same day approximately 6 hours. He swerved to avoid hitting a deer. He said that brakes appeared not to slow him down. He left roadway and struck a tree head on. The vehicle caught fire and he was lucky to escape. The vehicle was destroyed by the fire and crash. Not putting blame on anyone because I know there were other contributing factors to the accident. I just wanted to report this because of past problems with GM.

- Bridgeton, NJ, USA

problem #9

Feb 082021

Equinox

  • 2,400 miles
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving downhill at approximately 20-30 mph, the brake pedal was depressed however, the vehicle instead independently accelerated and crashed through an electric gate. The contact stated that the air bags failed to deploy. There was no warning light illuminated. There were no injuries sustained. The contact stated that the passenger-??s side of the vehicle was severely damaged causing approximately $6,000 in damages to the vehicle and the electric gate. The vehicle was repaired, and the passenger-??s side door was replaced. The contact stated that two days after the vehicle was picked up from the repair shop, while attempting to reverse out of a parking spot, the brake pedal was depressed however, the vehicle failed to stop in a reasonable amount of time. The contact stated that the vehicle slowly stopped and that the failure persisted. The vehicle was towed to the local dealer to be diagnosed however, the mechanic was unable to determine the cause of the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 2,400. The Vin was invalid.

- Brownwood, TX, USA

problem #8

Mar 192021

Equinox

  • 29,133 miles
While driving vehicle, received "service ESC" warning on the dashboard with 4 "lights" on the dashboard. ABS light, traction control light, stability control, and parking brake light. Lane keep assist has been disabled, front collision warning has been disabled, and front pedestrian braking has been disabled. All of these lights turn on and off continuously while driving and sometimes will turn off for a couple of hours and turn back on.

- West Union, OH, USA

problem #7

Jun 022020

Equinox

  • miles
Rough idle when vehicle comes to a stop and rpms will fluctuate. Rattle noise from the exhaust when turning on or on reverse. Brakes responding late.

- Chula Vista, CA, USA

problem #6

Dec 312019

Equinox

  • 83 miles
I purchased the 2020 Equinox SUV. Immediately leaving the dealership after a heavy rain the SUV wasn't able to stop when I applied the breaks & approached a stop sign on a major highway and I was struck on the driver side of the car. I woke up in a trauma center in springfield mo. The vehicle had 84 miles on it. $17,500 in damage not including serious injuries not just to myself but the car that struck me. I was also sited a ticket from the Missouri highway patrol for failure to stop at a stop sign, though I applied the breaks with enough force to stop the vehicle. I still have problems with the breaks in wet/cold climates. It's terrifying

- Hollister, MO, USA

problem #5

Oct 022020

Equinox

  • 20 miles
Turning right after a yield and took a loop (highway) my vehicle crashed another vehicle from behind, but my vehicle supposed to have an auto warning or alert sign that I should have noticed, a beep that supposed to alert me that the other vehicle was so close even the switch was at the on mode

- Laredo, TX, USA

problem #4

Oct 042020

Equinox

  • 6,550 miles
Pulling out of carwash.turning left in carwash lot. Car engine reved up, car lunged forward at high speed. Slammed on brake but brake pedal went right to the floor. Car then side swiped carwash vacuum system on passenger side scraping and denting both passenger side doors. Threw car into park and shut off engine to stop waited 5 minutes. Turned car back on put car in drive. Slowly moved and put brake on. Brakes worked. Drove 5 miles to get home. Now afraid to drive car.

- Cheektowaga, NY, USA

problem #3

Jan 282020

Equinox

  • 0 miles
Whenever I backup I hear a squeal noise when I put my brake on to put it in drive. I bought my car brand new and it has been doing this for a month now.

- Payne, OH, USA

problem #2

Feb 192020

Equinox

  • 1,200 miles
Received "service brake assist" on car dashboard. When brakes were applied the pedal went all the way to the floorboard. Went to 3 different dealerships, the 1st 2 would not provider a loaner vehicle to me while car was being repaired. Note the car was purchase about a month ago and has 1200 miles on it. I was told that GM has a policy that they will not provide loaners, if this is true I find it very troubling. The last stop I had to put my foot down and tell them they were going to provide a vehicle for me to drive or get my car fixed immediately. I ended up with a loaner and they found that I had some pinched wires and the wiring harness had to be replaced which involves the whole engine being pulled to replace this part. The car has now been in the shop for almost a week and I may get it back tomorrow. This is the first Chevy I have owned and it may be my last.

- East Fallowfield, PA, USA

problem #1

Feb 072020

Equinox

  • 400 miles
The contact owns a 2020 Chevrolet Equinox. While driving 5 mph, the brake pedal was depressed and the vehicle started to shake excessively. The check engine warning light and traction control warning light were illuminated. The vehicle was taken to jim trenary Chevrolet located at 501 auto mall dr, O'fallon, mo 63368, where a diagnostic test and repair was still pending. The manufacturer was not notified of the failure. The failure mileage was 400. The VIN was not available.

- Wentzzille, MO, USA