10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
7,745 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #6

Nov 062020

Equinox

  • 5,000 miles
As this car was being driven down the highway, about 10 minutes into my drive, smoke started coming from the vehicle, I pulled over, a passer by ran over to me telling me to get out of the vehicle that flames were shooting out of the bottom. As soon as I exited the car, the entire car was engulfed in flames. The entire car was burned to the ground. The fire department was called and extinguished the fire. GM refused to recall this vehicle or to take any responsibility.

- Koppel, PA, USA

problem #5

Jul 302020

Equinox

  • miles
Engine light and reduced engine speed come on, dealership states it is due to bad gas. Have purchased gas from multiple venues over 6 months, engine light with reduced speed has happened 4X in 6 months.

- Lansing, IL, USA

problem #4

Feb 072020

Equinox

  • 400 miles
The contact owns a 2020 Chevrolet Equinox. While driving 5 mph, the brake pedal was depressed and the vehicle started to shake excessively. The check engine warning light and traction control warning light were illuminated. The vehicle was taken to jim trenary Chevrolet located at 501 auto mall dr, O'fallon, mo 63368, where a diagnostic test and repair was still pending. The manufacturer was not notified of the failure. The failure mileage was 400. The VIN was not available.

- Wentzzille, MO, USA

problem #3

Oct 292019

Equinox

  • 0 miles
This complaint is not the result of an accident, but to prevent one from happening and possible taking lives of people. The keep lane assist (lka) is dangerous in that if you are depending on it. There are occasions that normal traffic lines are present and for some reason the just disappear and are not present and it is possible for the vehicle to veer off the road or into the opposing lane. General Motors does provide a means of turning lka off, but it re-enables every time the vehicle is started. The auto stop (as) has the issue that if you stop and your vehicle stops running, you can be in a situation where you cannot get out of the way in time to prevent an accident because the vehicle has to have time to restart. Other manufactures provide a means of disabling as with a switch but General Motors does not. I called the dealership and General Motors and both declined to deal with the problems.

- Goose Creek, SC, USA

problem #2

Jan 222020

Equinox

  • 4,000 miles
Equinox has 4636 miles and all three times it has been driven in snow a service ESC message comes on dash and traction control and stability control are turned off along with AWD. One time was highway driving, and other two times on a local street. Also while driving down the highway the dash message said reduced engine power (stayed on for 400 miles/two days) may reduce speeds to 50 mph. RPM's stared running 1000 higher to maintain speed and fuel economy dropped about 8 mpg. GM mechanic didn't have time to diagnose but said the turbo was frozen because of temperatures (-10 degrees) and that it needed a winter front and new intake tube. Mechanic said he has seen this problem over 10 times with the same engine that day.

- Carroll, IA, USA

problem #1

Dec 052019

Equinox

  • 2,376 miles
Vehicle completely lost engine response reaction to acceleration peddle from a yield turn into main road. From the yield, slow rolling less than 1 mile per hour, I stepped on the gas peddle to merge into the main road and the vehicle had zero response for nearly 30 feet. If there was a car coming I would not have been able to avoid being completely hit in the side. I pumped the gas peddle in an attempt to regain any response, after several pumps the engine rpms increased drastically to 3000 without upshifting at proper time and the vehicle surged ahead. Odometer reading 2376. 1200 mile service completed. 2400 mile vehicle service scheduled. Filled tank 37.8 miles prior to event with 89 octane. Roughly 35 to 40 degrees.

- Minot, ND, USA