10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,898 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

May 212005

Impala 6-cyl

  • Automatic transmission
  • miles
Without warning the automatic traction service light and ABS light came on right before the caller's son lost control of car and had a crash. Car was towed to dealer to get it fixed. Automatic traction light came on two other times before the crash, and went right off. Once when caller's wife was driving, and once when son was driving. Has not talked to dealer or manufacturer yet.

- Tucson, AZ, USA

problem #12

Oct 202004

Impala

  • miles
Brakes wear uneven, always a strange sound. I have replaced them three times, even when I was told the pad was not worn.

- Cherry Valley, MA, USA

problem #11

Jun 282004

Impala 6-cyl

  • Automatic transmission
  • 32,600 miles
The consumer stated that since she purchased the vehicle in August 2003 the brakes did not worked properly. When applying the brakes they constantly grabbed and let go. She did not know whether she could talk to the dealer about the problem, but will get in touch with the dealer tomorrow. The brakes were repaired at the dealership. The brakes pulsated when they were applied the trunk light was inoperative.

- Jackson, MI, USA

problem #10

Jul 072002

Impala

  • 18,071 miles
Problems with the braking system at 18K miles. The brakes began to vibrate and hum, the dash board lights came on which stated there was an ABS and traction problem. The vehicle was taken to the dealer and they found a there was a senor problem. The rear wheel senor was showing a problem which resulted from the left front strut, where connector C101 and connector C045 wires passed into the trunk under the carpet. The consumer experienced problems with the brakes on several other occasions. The consumer also experienced electrical problems with the vehicle.

- Palmdale, CA, USA

problem #9

Feb 012002

Impala 6-cyl

  • Automatic transmission
  • miles
There are two: One: A/C "overflow catch trap" collects water and does not drain, causing moldy smell and requires cleaning out of "trap" two: Front end brakes "wobble" - took in 3 times under warranty to have fixed and once had to pay at 12K miles to have to have rotors replaced. Otherwise replied to as "normal". still wobbles (I would not describe as the expected "pulsing") - never completely satisfied at any time reported. Now of warranty (of course) but who has time to keep taking the car back in?

- Winchester, CA, USA

problem #8

Apr 292002

(reported on)

Impala

  • miles
ABS light keeps blinking on anf off. Also, traction control light on. Brakes and rotors keep prematurely wearing out. Had vehicle repaired twice, but problem still exists.

- Las Vegas, NV, USA

problem #7

Jan 022000

Impala

  • miles
Since vehicle was bought there was problems with ABS brakes. Could step on brake pedal to stop or reduce speed, but vehicle would not stop until a few feet after. Problem had not been corrected at dealer.

- Earton, NY, USA

problem #6

Feb 232001

Impala

  • miles
Brake warning system light would go off whenever brakes are applied on wet road. Vehicle at dealer shop for inspection. Please provide any further details on this matter.

- Livermore, CA, USA

problem #5

Apr 052000

Impala

  • miles
Air conditioning blower motor emitted a high-pitched noise at 8,029 miles. The dealer replaced the blower motor. The same problem occured at 33,130 miles. The blower was repaired by the dealer. The brakes began to vibrate at 17,000 miles at 55 mph. The dealer repaired or replaced the rotors on the front end. This same vibration reappeared at approximately 31,000 miles. The dealer would not repair the brake rotors a second time. Also at approximately 31,000 miles, the front end emitted a thudding sound at low speeds (20 mph). The dealer would not consider this problem, though the vehicle was still within warranty mileage and time. The final diagnosis on the thudding noise under the front end was completely "shot" struts.

- Tulsa, OK, USA

problem #4

Jun 272000

Impala

  • miles
When vehicle encountered slight vibration is common highway roads surfaces, the vehicle will jump, jerk and wander from side to side, favoring the right side. The rear of the vehicle without warning will brake away and try and begin to spin first left and then right.. when road conditions are wet from mist or rain, the vehicle will constantly try to begin a right rear sliding action as if the rear of the vehicle is try to come to come around and get in front of you while in a forward motion. Speeds at which this accurs is 45 to 70 miles an hour. Loss of forward, directional control will accure, vehicle wanders back and forth. Vehicle will fishtail on wet road conditions. Very sever corner to corner tire wear. Rear tires conpletely bald. Constant tire rotation proves worthless. Vehicle will pull to right front when brakes applied. Front to rear alighnment problems. No specs available from dealership for alighnment. Set rear camber, both sides by eye. An uncontroled highway spin resulted in sever vehicle damage. Engine stalls at upon acceleration, slow speeds, street lights, stop sighns., etc. Vehicle will roll forward while in a reverse action such as; backing out of a parking lot, drive way.,ect. Purchase dealership refuses to scknowledge complaints of vehicle failures, facts, conditions. Was told by general service manager that the problems and issues surrounding this vehicle and it's accident, " its a legal issue of libality, that we no longer can not and will not have anything further to do with you or this vehicle." Was told by service technician that in regards to the facts or conddtions surrounding this vehicles problems causing the sever tire wear conditions that, " I was screwed"...( dot number: 1089ms tire size: P255/60R16 )

- Panhandle, TX, USA

problem #3

Apr 222000

Impala

  • miles
Vehicle was driven on a hill & brakes were applied to stop. Took foot off brakes & vehicle started to roll backwards until brakes were applied again. Took vehicle to dealership & informed consumer that this was the characteristic of vehicle.

- Franklin, TN, USA

problem #2

Aug 201999

Impala

  • miles
After driving the car for approximately two weeks, a distinctive vibration began which seemed to be located in the front end of the vehicle. I took the car to the dealer who determined that the front end brake rotors were vibrating on the wheel studs. Further inspection revealed that the holes in the rotors had been machined too large for the wheel studs. The dealer reported that there was "no fix available". the problem continued and became worse. A second call to the dealer resulted in the dealer informing me that the problem appeared to be specific to Impala, and that other customers had reported the same problem. Still "no fix available". I contacted Chevrolet customer service, who also confirmed problem, but refused to offer a fix. The rotors are now significantly unstable and it is affecting braking action of the car in an unsafe manner. In total, I have yalked to Chevy customer service three times, and have either taken the vehicle to the dealer or contacted the dealer once a month for the entire seven months I've owned the car. In short, it appears that the 2000 Impala ls has a serious defect in the front brake rotors which Chevrolet simply refuses to fix.

- Ypsilanti, MI, USA

problem #1

Jan 242000

(reported on)

Impala

  • miles
Vehicle pulls to the left when brakes are applied. Front brakes and rotors were replaced in September 1999, continued to have problem, a front end alignment was preformed to see if that would correct the pull but it didn't. took car back to the dealership.

- Pittsburgh, PA, USA