10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
0 miles

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problem #11

May 162005

Impala

  • miles
Clunking noise in steering wheel

- Eagan, MN, USA

problem #10

Jun 202002

(reported on)

Impala

  • miles
There is a clunk in the steering column which the dealer can not guaranty that they can fix but is normal on this line of GM cars. My concern is that this may develop into a failure as on other GM cars.

- Avon, CT, USA

problem #9

Mar 122001

Impala

  • miles
GM not interested in satifying customers. Offered $3500 for my trouble(20 days in shop) & must keep defective car that can't be fixed. No safety defect listed.

- Powder Springs, GA, USA

problem #8

Mar 262002

Impala

  • miles
Rolling backwards at a stop.shaking/shimmying of steering wheel--had to replace rotors/brakes at my own expense because warranty expires at 36,000.I also had to replace the module because it was malfunctioning, the pistons/rings and the ABS system was also malfunctioning--still at my own expense.now, I'm having problems with my steering and front end making clunking noises.I bought the car with 17,500 or so on it, and now 24,000 miles or so later I'm spending a fortune on the upkeep of an apparent lemon.sure wish Chevy would do somethin about it instead of giving us the run-around. Nlm

- Maple Grove, MN, USA

problem #7

Mar 262002

Impala

  • miles
Rolling backwards at a stop.shaking/shimmying of steering wheel--had to replace rotors/brakes at my own expense because warranty expires at 36,000.I also had to replace the module because it was malfunctioning, the pistons/rings and the ABS system was also malfunctioning--still at my own expense.now, I'm having problems with my steering and front end making clunking noises.I bought the car with 17,500 or so on it, and now 24,000 miles or so later I'm spending a fortune on the upkeep of an apparent lemon.sure wish Chevy would do somethin about it instead of giving us the run-around. Nlm

- Maple Grove, MN, USA

problem #6

Mar 142002

(reported on)

Impala

  • miles
While driving and without warning column shaft upper went out, resulting in loud noises in front end of car.

- Walgham, MA, USA

problem #5

Jun 062001

Impala

  • Automatic transmission
  • miles
Front of vehicle was rattling when making turns at slow speed. Dealer replaced engine cradle. In August of 2001 rattling returned. Dealer replaced steering upper shaft.

- Kettering, OH, USA

problem #4

Aug 242000

Impala

  • miles
I have got the third steering column, third set of tires and a new cradle. The problem started at 4437 miles and has continued yet @ 37204 miles. Have been to many dealers, contacted GM and now have a better business bureau complaint filed. The dealers told me it was the tires and the tire dealers told me it was the car. In 4000 miles my tires went from 9/32" to 3/32" wear. The "klunk" in the front end is still there. The vehicle likes to "wander" down the road with vibrations felt in the steering wheel. The service manager took it on many test drives and contacted the regional manager=who said "not another dime in this car". I was escorted to the sales department and introduced to a salesman for purposes of trading the vehicle in. The offer was less than nada trade value. I have contacted GM's assistance line many times and just got the "run around" with operators documenting conversation and no one would let me talk to a "real" supervisor. All I wanted to do was ask for a fair solution to the problems that the dealers and GM know that they have. My vehicle is now out of warranty with the same problems since I bought it. Why = if GM states in their literature = they are committed to "customer satisfaction" = not responsive in a fair manner and I had to take this issue to all of these extremes"???????????" also at issue = is the fact that GM penalizes dealers (with bad customer surveys) due to the manufacturers engineering problems. What happened to telling the "truth" and "customer satisfaction" in business"???????" (tiresize: P225/60R16)

- Embarrass, WI, USA

problem #3

Aug 232001

Impala

  • miles
At approximately 1815 23 August 2001, her grandson entered the left passenger seat, climbed into the front seat over the console slipped against the shifting lever (on the steering column) with his right elbow. The car started moving. He tried to stop the car by pushing on the "middle" pedal. He stated he couldn't stop the car and that it hit a tree on the right fender, bounced over and into the ditch, and kept going into another ditch. The second ditch (the adjacent yards of the three properties involved were downhill slopes.), the left wheels hit a slight embankment, turning the car to the left, slowing the vehicle some. A neighbor moving his lawn was persuing the car, and stated he instructed the boy to unlock the doors, while still in motion and when the boy complied, opened the door and applied the brakes. The car hit a cedar post and bird feeder before being stopped.there were no keys in the car. The nieghbor stated he tried to turn the steering wheel to lock the wheels but it didn't lock. The boy later complained of a headache and was taken to the emergency room and treated for a mild closed head injury. The police were notified, and were advised to notify/dealer/manufacturer. No police report was made out as it all was on private property. We tested the shifting column, and without depressing the brakes, or putting the key in the ignition, I could very easily move the shift level to all gears. After reporting the incident to svc manager mont.chev. Eddie mills 1130 24 August 01, he advised me to call 1-800-222-1020.

- Shepherdsville, KY, USA

problem #2

Jan 022000

Impala

  • miles
While driving at any mph could step on brakes and steering wheel will feel like coming out of consumer's hands. Dealer had been contacted.

- Earton, NY, USA

problem #1

Jul 302001

Impala

  • miles
The steering wheel design puts off center pressure on the joints of the fingers, causing seriously twisted/distored joints and bones in fingers, which aren't apparent on extended fingers. Please call, this is a sleeper.

- Gagetown, MI, USA