While driving and turning left or right the driver heard a loud knocking noise coming from the front. Vehicle jerked and vibrated. Then, vehicle was taken to the dealer for inspection, and mechanic determined that the tie rods were defective, and needed to be replaced.

- Cleburne, TX, USA

We own a 2001 Chevrolet Impala, VIN # [xxx], that was purchased new. We have been experiencing this clunk noise. The vehicle was taken in for repair, we were then advised it was the tires so we replaced the tires. This did not correct the issue. We took the vehicle back for repair and the left tie rod was replaced, this did not correct the issue. I have found that many other owners with this problem have been told it was their tires and also have had tie rods replaced. I searched the internet and found the subject tsb. I took the vehicle in for the repair called for in the tsb, lubrication of the steering intermediate shaft using lubrication kit # [xxx]. this repair lasted about 30 days. I have been advised that this is normal and since I have 38000 miles on my vehicle no coverage from Chevrolet is available. This defect has been known to Chevrolet since before July of 2002 when the tsb was issued. I feel that it is a safety issue involving the steering and Chevrolet should be responsible for correcting the issue at no cost to me. Updated 07/26/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Roseville, CA, USA

2001 Chevrolet Impala has a recurring incident of clicking noises at right front steering when the vehicle is turned left or right. This is supplemental to the vehicle developing a uneven wear at the right front tire. When taken to the original dealership, I was told that rotating the tires would solve the problem. As the problem grew worse (including a badly shimmying front end at high speeds),I took the vehicle to another dealership to address the problem. The second dealership found that the vehicle had a cracked weld on it chasis and repaired it. When asked about the tires, the dealership said that I would have to purchase new ones at my own expense. A smooth ride with new tires was short lived, as a badly shimmying front end had developed again (within 24 hours). Taking the vehicle back to the second dealership, I was told the problem was a worn tie rod. Once the problem was fixed, I periodically heard light clicking noised from the steering when making turns (right & left). Taking the vehicle back to the second dealership, I was told it was just a matter of lubrication. Once lubricated, the vehicle stopped making clicking noises for about 30 T0 40 days. I noticed that the clicking noises began when the vehicle is driven over uneven areas of a road or parking lot, or when the vehicle negotiates tight left turns (low speeds) and wide/sweeping left curves at high speeds. Never the less, I do not believe that the problem concerns lubrication. Latest maintenance date as incident date 10/16/03 (complaint: F/E snapping when turning. Diagnosis: Inadequate lubricants in the steering intermediate shaft. Correction: Removed shaft - lubricated and re-installed part# [xxx]. the original dealership: Rhodes Chevrolet of swansboro, nc (now under new name and management). The dealership making repairs: Marine Chevrolet Cadillac Oldsmobile. Initial thumping/ uneven tire wear is within one month of vehicle purchase 01/18/01. VIN [xxx]. updated 07/26/2012 information redacted pursuant T

- Jacksonville, NC, USA

Vehicle with 47000 miles failed safety inspection due to right hand tie rod end with excessive wear.

- Fredericksburg, VA, USA

While making a right turn vehicle lost steering, and consumer hit a light pole. Dealer replaced a broken tie rod and A- frame. Consumer suffered a bruised arm. Please add amount of damage to vehicle.

- Maywood, IL, USA