10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 45,751 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Chevrolet customer service states that the NHTSA campaign notices - 07E021000 & 02V222000 - do not apply to my 2002 Chevy Impala ls. Chevrolet does not recognize or cross reference your campaign numbers. They stated to me that the information provided by NHTSA is "false". I think Chevrolet customer service is lying. Help needed. Please don't send me some legal jargon answer.
- Kirkland, WA, USA
The contact owns a 2002 Chevrolet Impala. When the vehicle was started, the driver and passenger side air bags deployed without an impact or crash occurring. The contact was slightly injured during the deployment. The insurance company took the vehicle to the dealer to be inspected by a GM engineer. The cause of the failure has not been determined and the vehicle is waiting to be repaired. The contact called the manufacturer and was informed that a field technician would come out to inspect the vehicle. The failure and current mileages were 77,000.
- Beaver Falls , PA, USA
The contact owns a 2002 Chevrolet Impala. While approaching a stop light at 5 mph, the air bags deployed. The windshield was damaged, but the vehicle was still able to be driven. General Motors inspected the vehicle, but would not provide an explanation of what caused the failure. The vehicle has not yet been repaired. The failure and current mileages were 189,000.
- San Louis, MO, USA
Car would not start changed passlock and still will not start. Security light is on, radio is locked and the Chevy dealership does not know what is wrong with it, they are guessing that is the BCM and the SDM but they cannot promise that it will work.
- Moncks Corner, SC, USA
- the contact stated that while driving at speed of 55 mph the air bags deployed unexpectedly. The contact noticed that air bag indicator lights, headlights, speedometer and gas gauge were turning on and off. Both the weather and road conditions were good. The contact stated that when she took foot off the accelerator the airbags deployed on both the driver 's side and passenger side of vehicle. The contact was able to get the vehicle to the side of the road when the horn started sounding. The horn had to be disengaged manually. Then the vehicle was towed. The contact stated that the insurance company would not cover the expense of the repairs because the contact didn't strike anything. The dealership said that the repair will cost $3,000. Updated 02/27/07.
- Kerman, CA, USA
I was driving at about 45 miles an hour. Ford Ranger in front of me slammed on brakes to avoid head on collision. I had plenty of time for car to stop but ABS brakes locked up and I rear ended the truck. Then after hitting the truck hard enough to have car towed the battery burst and the air bags never deployed.
- Nashua, NH, USA
2002, Chevrolet, Impala ls, while consumer was backing the vehicle up the air bags on both front drivers side and passenger's side deployed, this was without impact, and not while making a sudden stop. Consumer had only backed up about one foot when the air bags deployed. Consumer contacted GM twice, upon calling the second time, GM instructed the consumer to take it to a local dealer, who did a diagnostic test, and could not identify the cause of the problem. GM will not correct the problem. Consumer's insurance Agency said that it was a manufacturer's defect. Consumer reported the incident to the police, and they said that they would not file a report because there was no accident.
- Frankfort, IL, USA
After a 45 mph frontal collision front air bags did not deploy. Two people were injured. Dealership was notified, but did not resolve the problem.
- La Vergne, TN, USA
While driving across an intersection, going 5 mph the consumers vehicle T-boned and the air bags did not deploy. Consumer had the vehicle towed.
- Southport, NC, USA
While driving at normal speed consumer lost control, and had a front and center collision. Upon impact, neither air bag deployed. Dealer notified.
- Needham, MA, USA
While driving, the vehicle was involved in a front/center collision and none of the air bags deployed upon impact. The windshield shattered upon impact injuring the consumer. Safety devices didn't perform as advertised.
- Needham, MA, USA
Air bag warning light comes on when turning to the right and stays on. Driver's side air bag, and related wiring and computer components have to be replaced.
- Babylon, NY, USA
The consumer states that the driver front air bag(s) are defective. Recall #C020325. NHTSA#02V222000 scc
- Bradenton, FL, USA
The air bags failied to deploy during an accident.
- Concord, OH, USA
- Chepachet, RI, USA