10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 48,018 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Chevrolet Impala. The contact stated that her vehicle would fail to start up after multiple attempts without warning. The contact stated that while her fiance was driving at 55 MPH, the vehicle shut off without warning which cause him to crash into a ravine. The air bags did not deploy upon impact. The contact and her fiance suffered minor scrapes and bruises but did not seek medical attention. A police report was filed at the scene. The vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer was contacted about the incident and was informed that they could not pick up the vehicle to perform an investigation. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was unknown
- Gilmer, TX, USA
My brake catches while driving and under dash board makes noise and when you turn on the heater it makes noise and all my dash board hazards light are on and want go off wiper radio front seat. This car has been nothing but trouble and the shop I took it to told me to contact you because this should be a recall issue
- Nathalie, VA, USA
2013 Chevrolet Impala. Consumer writes in regards to ignition safety recall. The consumer stated the vehicle was involved in an accident. The airbags did not deploy. The consumer stated the keys being weighted could cause the ignition to switch out of position.
- Sacramento, CA, USA
The air bags did not deploy when I was the middle car in a three car collission
- San Antonio, TX, USA
The contact owned a 2013 Chevrolet Impala. While driving approximately 72 mph with the cruise control activated, the contact nodded off and crashed into a guardrail. The vehicle rolled over twice and landed upright on its wheels. All of the air bags failed to deploy. The contact sustained a compression fracture to the back and bruises that required medical attention. A police report was filed. The vehicle was initially towed to a tow lot and then to the contact's residence. The contact called hight Chevrolet Buick GMC (29 madison ave, skowhegan, me 04976, (877) 617-0562) and informed them of the failure, but they did not assist. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The contact mentioned that the insurance company declared the vehicle destroyed. The manufacturer was notified of the failure and provided case number: 9-5465890807. The approximate failure mileage was 75,600.
- Skowhegan, ME, USA
While driving at 45 miles an hour on a highway all side air bags deployed with no collision.
- Clayton, NM, USA
The contact owned a 2013 Chevrolet Impala. While the contact was driving 60 mph on the highway, the preceding vehicle crashed into an item on the road. As a result, the contact rear ended the vehicle. The air bags did not deploy. The contact sustained minor injuries to the right arm. A passenger also received minor injuries to the nose. Medical attention was not received. A police report was filed. The fire department was contacted, but no fire was present. The vehicle was totaled and towed by the police department to a salvage lot. The dealer and manufacturer were not notified. The cause of the failure was not determined. The failure mileage was 110,000.
- San Diego, CA, USA
"takata recall" my vehicle ignition switch has went out and my " service air bag " light has came on as well. I searched my VIN number on this site and "0 recalls" shows up as a result. However its hard to believe that the exact same problems that was once recalled are both in tact on my vehicle. In addition to, I recently searched "ignition switch recall" on the recall list and "Chevy Impala 2013 " came up as result and that is currently the vehicle im driving and that is the problem im having. I reached out the dealership and they informed said my vehicle isn't listed for recalls however like stated before I have that same vehicle with the same problem and nothing can be done. To add more information dealership even informed that the recall has expired but the problem had just begun.
- Houston, TX, USA
Takata recall
- Gun Barrel City, TX, USA
The contact owned a 2013 Chevrolet Impala. While making a left turn at an unknown speed, the contact crashed into the passenger door of another vehicle. The air bags failed to deploy. The local dealer was not contacted. The vehicle was not diagnosed or repaired. There were no injuries and a police report was filed. The vehicle was destroyed and towed. The manufacturer was not made aware of the failure. The failure mileage was 60,000.
- Painesville, OH, USA
The contact owns a 2013 Chevrolet Impala. The contact stated that while driving approximately 25 miles per hour, a truck pulled out in front of the vehicle. As a result, the contact crashed into the front driver side of the truck. The contact mentioned that the brakes were engaged but not with enough time due to the trucks rapid merge in front of the vehicle. The air bags failed to deploy. A police report was filed. The contact sustained unknown injuries that required medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate mileage was 60,000.
- Indianapolis, IN, USA
The contact owns a 2013 Chevrolet Impala. When the engine was running, the air bag light would remain illuminated. The vehicle was taken to the dealer, but was not diagnosed. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.
- Sacramento, CA, USA
The contact owns a 2013 Chevrolet Impala. While driving various speeds, the air bag warning light constantly illuminated. The vehicle was taken to a dealer to be diagnosed; however, the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.
- Indianapolis, IN, USA
Right side no longer gets heat and actuator has gone bad car ticks the passenger airbag light does not show on the seat belt indicator for passenger does not go out
- Phoenix, AZ, USA
The contact owned a 2013 Chevrolet Impala. While the vehicle was stopped at a stop sign, the accelerator pedal was depressed and the vehicle accelerated very slowly. The engine stalled in the middle of the road. The key was turned back to the on position and another vehicle crashed into the front driver side of the contact's vehicle. The air bags deployed. The contact suffered a broken left hip bone, nerve damage, and other injuries that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 14V355000 (electrical system) however, the part to do the repair was unavailable. The failure mileage was approximately 3,345.
- Clanton, AL, USA
The contact owns a 2013 Chevrolet Impala. While driving 25 mph, a vehicle crashed into the driver side of the contact's vehicle. The air bags failed to deploy. A police report was filed and the contact sustained injuries that required medical attention. The vehicle was repaired, but the specifics of the repairs were unknown. The contact speculated that the failure may have been related to NHTSA campaign number: 14V355000 (electrical system). The contact stated that the part was unavailable for the recall repair. The manufacturer was notified. The approximate failure mileage was 26,000.
- Altoona, PA, USA
I see today that a recall has been announced for Impala up to 2010 build year. I have a loaner car for the Saturn ignition switch recall that is a 2013 Impala. While driving my 93 year old mother around, the passenger side air bag would not turn on. This happened every time she rode with me.
- Indianapolis, IN, USA
- Davenport , IA, USA