10.0
really awful- Crashes / Fires:
- 1 / 5
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 55,871 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Chevrolet Impala. The contact stated that the system that warns when another vehicle gets too close malfunctioned. The vehicle was taken to the dealer. The technician reprogrammed the system. Every time the technician reprogrammed the system, the bluetooth and navigation system malfunctioned. The vehicle was taken to the dealer eight times, but was not repaired. The manufacturer was made aware of the failure. The failure mileage was 23,000.
- Warren, OH, USA
The contact owns a 2014 Chevrolet Impala. The contact stated that after parking the vehicle for several days, the battery failed. The vehicle was taken to the dealer where there was not failure determined. The manufacturer was not made aware of the failure. The failure mileage was 900. Updated 7/10/15 updated 10/2/2017
- Sartell, MN, USA
The contact owns a 2014 Chevrolet Impala. The contact received notification for NHTSA campaign numbers: 14V355000 (electrical system) and 14V614000 (electrical system). The contact stated that two dealers were contacted, who were unable to determine when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Birmingham, AL, USA
2014 Chevrolet Impala requesting reimbursement or replacement vehicle. The consumer stated the nearest dealer was 40 miles away. The consumer stated it was the 4th recall notice, he received.
- Foristell, MO, USA
The vehicle is equipped with a vehicle collision warning device that is intended to warn the driver of a vehicle in front that you are to close to and closing range without braking. On about 1/2 dozen occasions the vehicle's early detection system has engaged without any vehicles in front. These occurrences seem to be on days when it is raining and their are reflections off the road, or very sunny days (again causing reflections). The flashing light, loud alarm, and interruption with regular audio is very jarring (scary). On one occasion I applied my brakes very hard because of the alarm (but there was no car in front) - this almost caused the car behind to hit me. The system should be disengaged to prevent a false/positive alarm. I have taken it for service and contacted General Motors without results.
- Huntington Woods, MI, USA
2014 Chevrolet Impala not satisfied with how GM handled ignition recall the consumer stated GM's fix, was not adequate.
- Old Lyme, CT, USA
I was going to work and on the way a message saying my traction control needed to be checked came on. Also, today as I was going to town another message came on saying my parking assist needed to be checked.
- Pine Bluff, AR, USA
The contact owns a 2014 Chevrolet Impala. The contact stated that the crash avoidance engaged without an object being in front of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 4,000.
- Utica, NY, USA
Forward collision avoidance system inappropriate activation on several occasions at different locations. There were no other vehicle in front. There were three beeps/red light flash on windshield. The cruise control would deactivate and car would decelerate by three to five mile. The tail lamps are not activated to warn drivers following. This is my second complaint the dealer solution is to turn off the feature. It work when it should the inappropriate activation is a nuisance.
- Detroit, MI, USA
I started noticing a very bad odor of mold and mildew coming from the A/C vents. I took the car into the dealer I purchased in early 2014. The dealer said they looked at it and could not find anything wrong. After I took it in again for a bad odor, they said there was a recall on the rear tail lights letting water in the trunk. A couple months later I checked the trunk and the carpet was all wet, when I checked the spare tire compartment it was 2 inches of water. I started checking everywhere and found the carpet in the front driver seat very wet. I took the car in again this time I knew it was going to be a big problem to fix, the car was now smelling so bad with mildew and mold even the service technician could hardly stand to sit in it at all. They have tried to change the underlay, and it still smells bad. The dealer says they had a GM service specialist come to the dealer to look at it. They have no solution to fix the water leaking or to get the mold out of the car. It has now been 6 weeks and I do not have my car!! I asked the dealer to please let me out of my lease so I can go get a car that actually I can use. The dealer is refusing to offer any assistance, and either is GM when I call customer support. I am now hiring an attorney and planning on taking this to the dealer and GM, as this is an major health concern at the very least to my family.
- Hanover, MD, USA
I've owned my vehicle for over a year and on 3 occasions the emergency parking brake would be applied on its own after I would turn off the vehicle.
- Orange, CA, USA
This was a rental car that I picked up on Sunday, June 22nd from national car rental at the reagan national airport. I was driving around 35 mph on a two lane road near stafford, va. At 4:20 pm on the 25th when the entire car shut off. I shifted into neutral to try and start it, but no luck. I applied heavy pressure on the now non powered brakes and came to a complete stop. I shifted into park and started the car. No further incident and turned the car in on the 26th and informed them of the incident. They marked the car so it would not be put back into the fleet until repaired.
- Leawood, KS, USA
As a rental vehicle to use while warranty repairs where being performed on my traverse; I had been rented a 2014 Impala. To my surprise the following morning I came to a stop and the engine quite, there was a clear lane within site that I figured I could push the dead vehicle to. I opened the door, while keeping my foot on the brake and positioned myself in the door frame to push. Then I removed my foot off the brake to reach in and place it into neutral and start pushing. To my surprise the vehicle started by its self and accelerated away from me, the door frame almost knocking me down, yet luckily I was able to catch the car and get back to the brake before the car crashed. I came to find out that this was an economic feature on that vehicle. I feel great concern that this car started when my seat belt had been removed and door opened, would they have at least considered some sort of precaution from this occurring. Please take this serious, I know that I was not advised of this feature, and had I not caught the car or gotten knocked down and run over, the outcome would have been much more serious.
- Lake Orion, MI, USA
On three separate occasions, I have started my new 2014 Chevrolet Impala and the parking brake will automatically be on. These have been completely random occurrences.
- Madison, In, IN, USA
Experience on multiple occasions the forward collision avoidance activation of a flashing a red light from dash into the front windshield and sounding an alarm with three or four beeps. Referring to this as phantom braking activated by the forward collision avoidance system causing autonomous brake activation and the cruise control disengagement. It is unknown if the activation of brake lamps occur I hope they work when this happen. My service manager suggestion is to deactivate feature. Chevrolet customer assistance center 71-1299424541 me back to the dealer with no solution/explanation.
- Detroit, MI, USA
The contact owns a 2014 Chevrolet Impala. The contact stated that the vehicle was being used as a loaner vehicle by the dealer. The contact was driving at an unknown speed when he slightly touched the key while in the ignition. The vehicle then stalled without warning. The contact was able to restart the vehicle and notified the dealer of the safety concern with the loaner vehicle. The manufacturer was contacted and did not indicate if the vehicle was included in NHTSA campaign id number: 14V171000 (electrical system). The approximate failure mileage was 18,800.
- Phoenix, AZ, USA
The contact owns a 2014 Chevrolet Impala. The contact stated that while traveling approximately 30 mph, the vehicle stalled without warning. The contact was not able to restart the vehicle. The stable light track and engine power reduced warning lights were illuminated as the contact attempted to restart the vehicle. The vehicle was towed to an authorized dealer, who was not able to neither replicate nor diagnose the failure. The vehicle was not included in NHTSA campaign id number: 14V047000 (electrical system) but had experienced the same failure. The VIN was not available. The manufacturer was notified of the failure several times and the contact was awaiting further inspection of the vehicle. The approximate failure mileage was 4000. Updated 6/18/14 updated 8/25/17
- Detroit, MI, USA
On multiple occasions my 2014 Impala indicated imminent crash by flashing a red light from dash into the front windshield and sounding an alarm with 3 or 4 beeps. The first couple of times I thought maybe the sensor was picking up a shadow or parked car but as it happened a few more times I came to the realization that it was not operating correctly. On clear sunny days with no cars in front of me it began to occur. I've owned the car for 2 months and it has probably happened 15 to 20 times. After doing a little research it sounds like I'm not the only one in the country to have this problem and in fact if my car was equipped with automatic braking function I'm confident that it would have applied the brakes and caused an accident.
- Dixon, CA, USA
The contact owns a 2014 Chevrolet Impala. The contact stated that while driving 55 mph, the front collision alert warning lamp illuminated followed by a beeping alarm. The contact mentioned that every time the failure occurred there was never a vehicle in front of it. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 1,000 and the current mileage was 2,000.
- Wauseon, OH, USA
- Mansfield, OH, USA