10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
54,281 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Jun 052023

Impala

  • 151,343 miles
The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 40 MPH and ascending a grade, the vehicle lost forward momentum. The contact depressed the accelerator pedal; however, the vehicle revved but failed to respond as needed. The contact stated that she shifted the vehicle into reverse (R) and drove back down the hill. The contact stated that the transmission failure was intermittent at first but had gradually become a recurring failure. The contact stated that at the first failure there were no warning lights; however, in the later failures the transmission overheated warning light would become illuminated. The contact stated that prior to the failure the transmission had begun to jerk and hesitate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 151,343.

- Columbus, OH, USA

problem #8

Sep 082023

Impala

  • miles
I was driving my 2017 Chevrolet Impala it started jerk and then stall out I had to have the car towed home onstar sent me the codes saying it was ECM and tcm problem that very scary I was in the middle of the road

- Panama City, FL, USA

problem #7

Sep 232022

Impala

  • miles
Was driving and lost power steering. Message came up stating power steering service drive with caution. Drove straight to dealership.

- Des Moines, IA, USA

problem #6

Dec 232021

Impala

  • miles
Vehicle jerks and shakes when I accelerate. Took to dealership stated torque issue in transmission. New transmission needed. Purchased Nov 2020 from same dealership only has 112500 miles. This should be recall.

- Stanardsville, VA, USA

problem #5

Nov 262020

Impala

  • 38,231 miles
When driving up hill at low speed a rough cluck occurs when gear changes take place between 2nd to 1st gear.

- Grand Prairie, TX, USA

problem #4

Sep 262020

Impala

  • 164,000 miles
Transmission failure of my 2017 Chevy imapla lt while driving on interstate on 9/26/20. I have 164,000 on the vehicle and according to vehiclereports.com the lifetime expectancy of these types of vehicles are only 160,000. The torque converter inside on the transmission are known for failing and costing many customers such as myself tons in repair costs. There are many consumer complaints online of the bad shifting in 1st and 2nd gear on these vehicles. The transmission jerked so bad repeatedly until it caused headaches.

- Murfreesboro, TN, USA

problem #3

Jul 052020

Impala

  • 88,357 miles
I had a check engine light when I went and checked it it was a P236 code in a P069E I also went to check it because I noticed my car was starting up funny

- Clarkston, GA, USA

problem #2

Aug 242018

Impala

  • 37,000 miles
The contact owns a 2017 Chevrolet Impala. While driving approximately 45 mph, the vehicle stalled and jerked forward. In addition, the emission system and check engine warning indicators illuminated. The vehicle was taken to crest Chevrolet (909 w 21st St, san bernardino, ca 92405, 909-713-6481) where the battery was replaced, but the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that there was an unknown valve leak. The vehicle was repaired, but the failure recurred. While driving approximately 45 mph, the vehicle jerked and caused the contact to lose control. The vehicle crashed into a concrete divider and the front driver's side tire blew out. The air bags did not deploy. The vehicle was damaged and towed to the same dealer. A police report was not filed. There were no injuries. The manufacturer was called, but no one answered the phone. The vehicle was not repaired. The failure mileage was approximately 37,000.

- San Bernardino, CA, USA

problem #1

Feb 252017

Impala

  • 9,600 miles
In motion: Unknown: While driving on an interstate, speed 74 set by cruise control, the car jerked like it was going into passing mode and made a horrific sound. The interstate we were on in Mississippi was on a flat road. My husband and I thought the rear end had come out or it was about to blow up.

- Hamilton, AL, USA