5.0

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,037 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Jun 042024

Impala

  • 84,000 miles
The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle, she noticed that the A/C feature was not functioning properly. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed a leakage coming from the A/C evaporator and the compressor. The contact stated that the instrument panel needed to be repaired. The vehicle was repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel while turning. The vehicle was not repaired. The manufacture was contacted and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 84,000.

- Miller Place, NY, USA

problem #11

Sep 082023

Impala

  • miles
I was driving my 2017 Chevrolet Impala it started jerk and then stall out I had to have the car towed home onstar sent me the codes saying it was ECM and tcm problem that very scary I was in the middle of the road

- Panama City, FL, USA

problem #10

Apr 022023

Impala

  • miles
Water leaking in trunk through the gaskets by brakes lights shorts out brakes lights and stops them from working as well as builds a poodle. where the spare tire is and rust the bottom.

- Lafayette, IN, USA

problem #9

Apr 062022

Impala

  • miles
A/C Was blowing warm air. Took vehicle to service center for repair. Air compressor was replaced. After 2 days of driving a total of 40 miles, warm air continued to blow. Returned to service center only to find an Evaporator core failure. GM issued a bulletin N182186881 regarding this repair and they advised to file this complaint.

- West Chester, OH, USA

problem #8

Oct 112021

Impala

  • miles
Vehicle was driving and operating as normal. I Drove to shopping center, was in store for an hour and came out to a car full of smoke when door opened. There appeared to be a fire that had started and stopped originating from the drivers side door panel.

- Pueblo , CO, USA

problem #7

Sep 222020

Impala

  • 48,000 miles
Once driven, car will not re-start. This will happen randomly. No clicking, no dash lights, absolutely nothing; as if no battery in car. Had it diagosed in shop twice now, can not find anything wrong (cannot duplicate no start). I noticed in car complaints.com that someone in horn lake, ms had smilar issue while driving on 3 different occasions. I believe this is a seriuos safety issue!!!!

- Baltimore, MD, USA

problem #6

Feb 142020

Impala

  • 60,000 miles
The hmi module has gone out.this affects the rear view camera and the entire display. Secondly, since then the power steering has also gone out on the car while in motion!! it went out suddenly. Brand new battery still not resolved. These problems are both electrical and seem to be now common problems. GM should issue recall as this can cause major accident and loss of life. The absence of rear camera makes vehicle out of compliance with the laws stating that all later models should have camera. There is nothing that can cause these problems. It is simply a defect in the electrical system design. These problems cost thousands of dollars to fix and usually don't malfunction till after warranty has expired.

- Aurora, IL, USA

problem #5

Apr 062019

Impala

  • 5 miles
Recently purchased this vehicle 3 months ago took it in for a routine oil change after driving it for several miles and filling the gas tank loud exhaust sound with an onstar diagnostic P0151 code appeared. Thinking there was water in the line I purchased heat to remove the moisture with no results. I proceeded to open the hood of the car for inspection and found the oxygen sensors lying in the cooling fans and the catalytic converter disconnected from the engine block. The plate was still connected with new nuts and bolts but the part looked rusted which seem odd for a car this new as a result of the heat escaping the engine block via the opening the cooling fans melted. I check for recalls on this model and there were none showing via several sources including the manufacturer's web site. The issue could have caused severe damage to the engine and electrical systems well due to the high temperatures from the engine block under the hood of the vehicle. The vehicle will operate and drive in this condition showing a check engine light on the instrument panel. What seemed odd was the bolts were shiny and the plate was discolored as seen in attached photos. The welds were also a concern as well.

- Sioux City, IA, USA

problem #4

Nov 232018

Impala

  • 36,000 miles
Nov 2018: Center console / tv failure including back-up camera along with infotainment. Occurred just after 36,000 miles, thus GM warranty did not cover and repair cost for hmi module = $732 though we do have a 3rd party ext. Warranty, we still paid $200+ out of pocket and feel it irresponsible for GM electronics to fail just 1 year after model year (as electronics normally should not relate to # miles) - should be a factory recall. Repeated attempts to contact Chevrolet senior support by phone to discuss situation went unanswered. During the time the console was out (but car still drive-able), we had reduced rear visibility and were more fearful about backing up, especially in areas with many children present.

- Canonsburg, PA, USA

problem #3

Nov 172018

Impala

  • 11,319 miles
On November 17th and 20th of 2018 while at mall parking lot and at drug store as I proceed to leave my car's battery had completely drained it's power. No lights or doors were left on and I had to get aaa to boost me on those two occasions. When I took the car back to the dealer they simply said they could not find anything wrong or locate the problem after keeping the car for a day. I purchased this car new September 2017 and has less than 12,000 miles as of today. What am I suppose to dojust keep going as if no problem exist? it is a good car and this is the first problem I've experienced but someone needs to take responsibility, no fun being stranded and technicians at dealership unable to locate problems.

- Decatur, GA, USA

problem #2

Jun 212018

Impala

  • 1,000 miles
Vehicle was condo parking area in spi Texas and lowell, in. Mice chewed fuel ijection harness (disabling(3 cyl) on Feb.10,2018 and again 10 days later harness ( 4cyl) and foam intake manifold. All soybean based wires and foam. Both repaired at gillman Chevy in harligen, tx. Then on 6/21/2018 there was an extreme safety event with rodent damage to soy based fuel line elbow on top of fuel tank that pumped out 8 gallons of gas on top of hot exhaust system with the potential of fire in rear of car in 10 miles of travel from hebron, in to lowell, in. The fuel pump shutoff for run away fuel pump never deployed thus creating extreme hazard that was undectable inside vehicle.the fuel line was repaired by smith Chevy in lowell, in on 6/21/2018. The repair bills were $731.50, $592.10 and $507.17 respectively for a total of $1830.72. Chevy claims soy based parts not design flaw and refuses warranty claims and safety liability.. all manufactures have similar soy based design flaws and refuse claims. Problem needs to be addressed and solved.

- Lowell, IN, USA

problem #1

Jan 112017

Impala

  • 120 miles
Poor front low beam headlights light up the road only showing the bottom 40% of the windshield and poor lighting to the side of the road.the top 60% of the windshield as you look forward is dark the headlights only show 3 possible 4 car lengths in front of the car. At 60 mph you should be able to see farther than over 6 car lengths ahead on low beams not 3 and not over 1/2 your visibility in the dark very unsafe.

- Hartford, WI, USA