While driving my 2009 Chevy Malibu on the highway at 60 mph my steering failed. There was a warning chime then the service ESC/power steering light came on and the steering was very hard to turn. I was able to pull on to the shoulder. I shut the car off for a few minutes then restarted the car and the steering was working again. A few miles down the road it happened again. This continued all weekend. It was very dangerous driving. I brought the car to the dealer on Monday to have it checked. I was told they found a faulty steering column torque sensor and the dealer told me my vehicle was not covered under the recall. NHTSA campaign # 14V153000 bulletin 14116 states 2008-2009 Chevy Malibu built from 3/1/08-6/2708 are covered my car was built 8/2008. So it wasn't covered. The bulletin says tor replace the torque sensor assembly. The same part that failed on my car. The GM part # is 232310 sensor kit it cost $216 + $305 for labor + $149 for alignment and tax for a total of $746.29. Which I'm responsible for paying. GM is recalling over 1.3 million car between 2005-2010 for the sudden loss of electric power steering (eps) assist. I believe all models between those years should be included in the recall. This is a very dangerous situation. Someone is going to get hurt. I'm afraid to let my daughter drive this car.

- Patterson, NY, USA

Abrupt power-steering failure. The steering wheel turns and jerks (shutters back and forth) on its own while the car is at rest at a stoplight or stop sign. Took to Chevy dealer and they advised me there is a recall for this issue but my VIN and part# are not included as of now. Dealer told me it is due to faulty positioning sensor part # 23232310 sensor ki.

- Buffalo, NY, USA

Driving down interstate and the power steering just quit. Fought it across two lanes and managed to pull off to side of road I had no power assist at all. Turned the engine off waited a few minutes and started back up power steering was fine. Drove few miles down interstate lost the power steering again. I could get off road turn off car and start back up and power steering would work for while managed to get home and haven't driven since. I looked up and found there is a recall on certain 2009 Malibu your campaign number 14V153000 and my car is doing exactly what that recall describes but local Chevy dealer said they couldn't repair under that campaign because my VIN number ([xxx] doesn't show up with a recall for power steering. Driving down the interstate at 70 mph and having you power steering go out is a major safety concern and like I said its exactly what your campaign describes. Please help information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Portland, TN, USA

While driving down the highway at 60mph at approximately 8pm on Feb 26, my steering wheel began to vibrate and then the driver info display panel showed power steering and service ESC. I then lost all power steering in my vehicle. This made it extremely difficult to steer and operate safely. Luckily I was able to get the vehicle off the highway safely. The next day, I took the vehicle to my dealer and was told that the power steering torque sensor needs replaced. I did research and discovered that a similar recall was issued for the electronic power steering on 2009 Malibu's, but my VIN was not included in the recall. I am unclear as to why. I contacted GM/Chevrolet and was told I am not covered and am now holding a bill for almost $600. I was shocked to learn that my vehicle was not covered. Additionally, I was not even aware that my vehicle did not have hydraulic power steering.

- Lagrange, OH, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated that after starting the vehicle, the eps warning indicator illuminated. The vehicle was taken to the dealer for diagnostic testing. The technician diagnosed that the torque sensor assembly failed and needed to be replaced. The dealer verified that the VIN was not included in NHTSA campaign number: 14V153000 (steering). However, the contact had experienced the same failure and required the exact repair covered under the recall. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 91,000.

- Boradman, OH, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated that when starting the vehicle, the steering wheel seized and the vehicle started to shake. The vehicle had to be restarted to unlock the steering wheel. The failure recurred several times. The vehicle was taken to the dealer. The technician diagnosed that the torque sensor needed to be replaced and stated that the VIN was not included in NHTSA campaign number: 14V153000 (steering). The manufacturer was made aware of the failure. The failure mileage was 100,000.

- Wagner, SD, USA

Vehicle loss power steering and had to be manually steered to shoulder. Alarm indication: "power steering, ESC sensor needs service". this condition keeps repeating itself over and over and over again. The fault and condition can be temporarily cleared by turning off ignition and re-starting ignition. The steering wheel rocks back in forth in idle and feels like the power steering is pulsating. My VIN somehow is not included in earlier recall but is exhibiting exactly the same issues as those recalled in same production year!!!!"??"

- Macomb, MI, USA

Power steering stopped working while driving at highway speeds. 'service ESC/power steering' error message showed up in driver information center. Very difficult to turn the steering wheel when this happens, even at highway speed. Problem is currently intermittent, but getting more frequent. GM dealership indicates that there are no current recalls for this issue, but in looking at the number of complaints I am very surprised. There seems to be some other steering-related recalls for 2009 Malibu's, but apparently not for my VIN.

- Metamora, MI, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated while driving approximately 45 mph, the steering wheel seized and excessive force was required. The electrical power steering warning light had illuminated. The contact merged over to an emergency lane, where the vehicle was turned off and restarted. The contact stated that after driving for a short period of time, the failure recurred multiple times. The vehicle was not taken to an independent mechanic for a diagnosis. The vehicle was repaired. The manufacturer was notified of the failure and they informed the contact that the VIN was not included in NHTSA campaign number: 14E044000 (steering) and NHTSA campaign 14V153000(steering). The approximate failure mileage was 102,000.....updated 04/08/15 updated11/3/2015

- Holly, MI, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated that the power steering failed to operate in cold temperatures. The vehicle was taken to the dealer. The technician diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 81,349.

- Michigan City, IN, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated that while driving at 40 mph, the steering wheel was difficult to maneuver. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

- Independence, MO, USA

Steering wheel locked as I drove straight. It occured on the road and freeway. Safety hazard, had child in the car with me and it was so sudden.

- Detroit, MI, USA

Sudden loss of power steering, nearly caused a wreck in parking lot. Impossible to steer car due to resistance in wheel.

- Brookings, OR, USA

The contact owns a 2009 Chevrolet Malibu. The contact stated that the power steering warning light flashed. The contact also mentioned that the steering wheel was difficult to maneuver and seized. The vehicle was not included in NHTSA campaign id numbers: 14E044000 (steering) and 14V153000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 127,000.

- Red Springs, NC, USA

While traveling 55 mph on a highway exit ramp, the power steering stopped working. The dashboard console chimed and a power steering warning was displayed. The ESC light also illuminated. The incident fit the same description as in campaign number: 14V153000; however, model was not covered in this campaign. I am unsure why.

- Hanover, PA, USA

My 2009 Malibu lost it's electronic power steering, and I now have to steer it manually, which is hard for me. My car was on a recall list on 4/2014 but I never received any notification and when I called GM they said there was no recall for my car. My cousin, who is a mechanic, got the recall info from the site alldata repair S3000. I would like to know if my car is on the recall and what I need to do.

- St. Ignace, MI, USA

The contact owns a 2009 Chevrolet Malibu. While driving approximately 55 mph, the power steering failed and the steering wheel became difficult to steer. The vehicle was towed to a dealer. The technician diagnosed that the torque angle sensor failed. The vehicle was not repaired. The contact notified the manufacturer of the failure. The approximate failure mileage was 138,000.

- Rockville, IN, USA

I was driving home with my children in the car and my electrical power steering locked up and nearly caused an accident. Happy that everyone made it home safely, I then tried to find probably causes in to what is the cause and what I can do. I saw nothing but GM recalls for 2008 -2009 Chevy Malibu's that are having this problem. No one can help but the dealership, so I drove down to the dealership on a Saturday, and asked if anyone can take a look at the issue, and the gentleman was short and rude, as if he did not want to help me. I practically had to beg for them to look at my vehicle. So I patiently waited for 3 and a half hours in the lobby. To find out that the power steering module is going bad. That it will cost $480. The guy charged me $95 just for a diagnostic, and I didn't get a warning that this will be a charge, on top of it he wanted to charge me $800 to fix other things on my vehicle, when my main concern was the power steering. I felt taken advantage of, and no one explained to me as to why this took place. I am thinking it must be apart of the recall. So I sent a letter to corporate about this experience. I spoke with an agent and a senior adviser. I cannot wait years later for them to decide that they missed a vehicle. So they did try to give me options to see if they can help with the cost due to the inconvenience I've been through with my children and how I was treated at the terry cullen Chevy dealership in Georgia. Hopefully they can cover half the cost so I can get this fix. I am currently driving dangerously on the road to get to and from work, and I have no other options nor extra money to get this fixed right now. I just do not understand how I can have the same issue in my vehicle and everyone else has a recall on theirs. Is this a normal ware and tare issue.

- Jonesboro, GA, USA

The contact owns a 2009 Chevrolet Malibu. While making a left turn at approximately 45 mph, the steering wheel seized and the check engine, traction control, and ESC warning lights illuminated. The vehicle was taken to an independent mechanic. The technician stated that the torque angle sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 14V153000 (steering). The failure mileage was 85,000.

- East Hanover, NJ, USA

While driving, power steering failed, heard a ding and a dash warning came on saying power steering/ESC off. I took it to Chevrolet to have a brake recall performed and they looked at it saying it was the torque sensor. This item is a recall for over 1.5 million Chevrolet but somehow, mine is the exception. I have fought with Chevy over this and they refuse to fix it. Poor service. Poor company.

- Edmond, OK, USA