7.5
pretty bad- Typical Repair Cost:
- $770
- Average Mileage:
- 51,600 miles
- Total Complaints:
- 4 complaints
Most common solutions:
- replaced fuel pump (3 reports)
- replaced fuel pump module (1 reports)
I fill up with gas at my usual station. Drive normally home, to work the next day, then out to Florence. On the way off the expressway, my car starts "chugging". I'm thinking a clogged fuel filter and I will pick up a bottle of high octane. By the time I am at the end of the expressway ramp, my car is "chugging-bucking" and acting like it is going to stall.
I make it to the dealership about a mile away and they tell me that my fuel pump and fuel motor needs replacing and that a can or two of the high octane will not work. They need to do replace parts and it will cost $1,200. They give me a loaner car while they fix my car. I pay the dealership when I pick up my car and it shows that they "replaced the air filter", "performed fuel injection service", "pulled throttle body off and cleaned" the most expensive part was $300 "found trouble code P0171 and P0300...fuel pump not pumping to spec 11CVZZSES customer states SES lamp is one" (Yes, my check engine light was on). They also "installed new fuel pump".
Is a fuel pump supposed to go out when you only have 50,700 miles and it is has been serviced at the dealership regularly, including tire rotations, oil changes, etc.? Did I just get robbed because I am a woman? Would a change of air filter and two cans of high octane boosters or fuel cleaners do the trick, instead of automatically installing a new fuel pump? I am driving a 2011 Chevy Malibu with only 50,700 miles. No rough driving, around town, expressway driving the usual family car. It starts stalling and the everything needs to be replaced?
- Phyllis N., Florence, KY, US
THIS WAS MY DAUGHTER'S "NEW (USED CAR)" WHICH WE BOUGHT FIVE MONTHS AGO. SHE IS AWAY FROM HOME LIVING ON A COLLEGE CAMPUS.
I GUESS I'M HOMETOWN DEALERSHIPS.
HAD TO GO INTO THIS ONE BLIND. DIDN'T KNOW WHAT TOW SERVICE OR DEALERSHIP TO CONTACT (ON A LATE FRIDAY AFTERNOON AND 90 MILES FROM HOME).
DID NOT HAVE THE OPPORTUNITY TO SHOP AROUND FOR BEST PRICES OR SERVICE. HAD TO CHOOSE THE NEAREST GM DEALERSHIP AND FIRST TOW SERVICE I COULD FIND.
TOW SERVICE WAS GREAT, DEALERSHIP MAY HAVE IT FIXED IN ONE DAY. PRICE HIGHER THAN I ANTICIPATED, BUT IT IS A GM DEALERSHIP, IN A METROPOLITAN AREA, USING OEM PARTS.
- b_rad, Vandalia, IL, US
We were the last ones to come off a ferry in Picton Ontario. I tried to start the car but it would turn over but not start. Five workers had to push us off the ferry onto the side of the road. After an hour wait we were towed to the purchasing GM dealer in Gananoque. Although they said it was very unusual for the fuel pump to stop working, it had. They were very quick in finding the problem and contacted GM to ask for cost sharing with the total bill. They gave me 50/50 and it cost $220 cdn. I like the car but, so far they have replaced the windshield due to factory scratches, fixed an internal switch, replaced both axles and had to replace the steering motor as well, (all under warranty.) I wish I had bought the extended warranty when the car was new as I'm not sure what's next!
- rsnudden959, KINGSTON, Ontario, canada
So on Easter Sunday.....drove to church, from church to store, shopping for Easter dinner, then the car is just dead in the parking lot. No warning lights or sign of any kind. Wrecker was unable to jump start. Towed to local garage then contacted Chevy USA who said it had to be towed to a Chevy garage in case what ever was wrong was under warranty. Chevy USA arranged one of their contracted wreckers to pick up my car on Monday from where I had it towed and towed it to a Chevy garage in Reed City. We went over the remaining warranty information with two still valid until July this year and one valid until July next year.
The dealer I bought the car from had a 3 month warranty which expired 15 days prior to my car just dying. So the Chevy garage tells me Monday night that it is the fuel pump which will need to be replaced for $615.67. They do not take payments but will be happy to take a credit card for the repair. There were a few exclusions on the remaining warranties, one of which is of course the fuel pump. Not covered. Dead in the water at 56,000 miles on a mint car.
I find it hard to believe that fuel pumps the same as other major vehicle issues. This car has a clean car fax with no accidents or repairs other than regular maintenance and wiring recall and seat belt recall repairs. How does the fuel pump just stop working without warning? And why is such a pricey repair NOT covered? I just got into my first car payments in years because the car I had was costing me $400-$800 every month for repairs. this is not turning out to be any cheaper but actually more expensive with the added car payment and insurance.
Update from Mar 30, 2016: So the technical details on the fuel pump going out on my 2011 Malibu: the problem was a melted electrical connector inside on module so they replaced the fuel pump module.
- Lisa S., Paris, MI, US