The contact owns a 2018 Chevrolet Malibu. The contact stated that the RPM gauge increased; however, the transmission gears failed to change over while the vehicle was driving on the highway. As a result, there was a drastic reduction in speed and the contact had to maneuver the vehicle with extreme difficulty to prevent a crash. Initially, performance Chevrolet (1005 w ehringhaus St, elizabeth city, nc 27909, 252-338-9100) was unable to replicate and diagnose the failure with the service center manager. Further diagnostic testing was not provided. A dealer test drove the vehicle with the contact and diagnosed that the spacer plate needed to be replaced. A loaner vehicle was provided for two days. The vehicle was not repaired and the contact wanted the vehicle bought back by the dealer if there was no solution. The manufacturer was notified of the failures. The approximate failure mileage was 45,000.

- Elizabeth City, NC, USA