The contact owns a 2019 Chevrolet Malibu. The contact stated that while at a light, the engine lost motive power and shut off. The vehicle began to roll backward. The emergency brake was inoperable. The vehicle shifted from park. The contact continued to pull the emergency brake, but it failed to respond. The contact attempted to turn the vehicle off, but it failed to turn off. The vehicle crashed into a ditch. The passenger sustained injuries to her head. The driver sustained injuries to his shoulder. The occupants did not receive any medical attention. There was no fire or air bag deployment. A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,800.

- Atlanta, GA, USA