The contact owns a 2015 Chevrolet Ss. The contact stated that while driving at various speeds, the vehicle loss power steering functionality without warning. The vehicle was restarted and the vehicle temporarily regained power steering functionality prior to the failure recurring. Additionally, the contact also experienced the failure at start-up. The vehicle was taken to classic Chevy sugar land (13115 southwest fwy, sugar land, tx 77478, (281) 969-4132) where the mechanic replaced the steering gear and the steering rack. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the failure was related to NHTSA campaign number: 20V254000 (steering) however, the VIN was not included. The approximate failure mileage was 75,000.

- Conroe, TX, USA

The contact owns a 2015 Chevrolet Ss. After starting the vehicle, the power steering warning indicator illuminated and the steering wheel was unable to be turned. Once the vehicle was restarted, the steering wheel was able to operate normally. The failure recurred multiple times. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor was corroded and needed to be replaced. Also, the rack and pinion needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 17V382000 (steering). The approximate failure mileage was 44,603.

- San Antonio, TX, USA

This is a follow up to NHTSA complaint id 11196202. I discovered that my dealership, bob bell Chevrolet, did not follow the service procedures for recall 17V-382 back in 2017. The bad part number for the steering assembly was still in my car. Had they properly performed the inspection per the service procedure, I would not have experienced this safety failure as the bad part would have been replaced. It was documented that this recall was closed on my car, when it should still be open. Once I made this clear to them, they did change their minds and decided to cover this for free. I don't know how you go about verifying whether recalls are properly performed, but you might want to investigate this dealership on their practices.

- Baltimore, MD, USA

While turning onto my street Friday (4/12) night, my power steering stopped functioning without warning and my car said "service power steering." I was probably moving less than 25mph and luckily there was no traffic, but I came close to hitting other parked cars. With great difficulty, I was able to get it parked well enough out of the path of traffic. I turned the car on Saturday and it seemed fine, but I didn't drive it again until today (4/15) when I dropped it off at the dealership. It drove without problem to the dealer. The dealer said the code was for a steering torque sensor. The dealer also said I had already had the recall for this issue performed (17V382000) which was for this exact issue and code. It appears that GM's fix for this recall is not working. I cannot drive this car knowing that at any moment, I could lose power steering, especially when I have to take my daughter to daycare.

- Baltimore, MD, USA

Received recall notice 17V382 for loss of power steering. Took car to dealer in January 2018 for repair, which was not performed satisfactory as repair technician only re-programmed steering. Car now losing power steering - dealer repair technician states failure is due to a bad torque sensor. Recall 17V382 states corrosion of connectors needs to be remedied. Poor connections could lead to voltage spikes which may damage torque sensor or other electronics. Dealer and GM will not entertain additional repairs as they believe the original repair on recall 17V382 was performed satisfactory. Car now loses power steering while driving as detailed in the recall notice. Car is not safe to drive. Dealer and GM need to re-visit the repair work as detailed in recall 17V382, and repair not only the connectors, but now other damaged components of the steering assembly that have been caused by lack of proper fix of the original request.

- Cedar Park, TX, USA

The contact owns a 2015 Chevrolet Ss. While driving 50 mph, the steering seized without warning. When the vehicle was turned off and restarted, it operated normally. The vehicle was towed to the dealer where it was diagnosed that the entire steering assembly needed to be replaced. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The manufacturer offered to buy back the vehicle. The approximate failure mileage was 16,000. The VIN was not available.

- Jacksonville, NC, USA