At approximately 17,000 miles, I observed a ‘squealing‘ sound coming from the front of my 2013, 1500 truck. The sound intensified over time and at 19,978 miles, I scheduled an appointment at Vendetti. The service group could not find any issues other than what they claimed were ‘heat spots on rotors from hard stops and excessive rust’. I disagreed as the squealing could have been from a faulty brake caliper and I do not brake hard or carry heavy loads. I use this truck to bring grass clippings and brush to my local compost (1 mile away) and move my kids into and out of college. Nonetheless, the noise escalated and on several occasions, I could actually smell that the brakes were overheating when traveling at nominal city speeds between 25-40 mph. I promptly scheduled a second appointment at 21,803 miles.
I spoke with the service advisor and informed him of the calipers ‘freezing’ and that this issue could be caused by a manufacturer's defect as the vehicle should never undergo a brake failure at 17000 miles. Instead of them acting as my advocate to GM, they chose to advocate for the dealership and responded with "brakes are not covered as they are considered a wear item". The service advisor informed me that this was normal wear and tear to which I strongly disagreed.
The service advisor recommended that in order to eliminate the squealing, he could replace/overhaul my brake system for the sum of $605. I asked if the brakes required replacing and his response was "no, the brake job should just solve the noise issue". I declined as I was assured the actual brakes were actually fine.
Within another thousands miles, the squealing sound continued to increase and by the end of May, I contacted the dealership to schedule yet another service. The service advisor stated that they could not look at my vehicle for at least 3 possibly 4 weeks. I asked why and he responded with a rather rude and terse “we’re too busyâ€.
So now, the front brakes have now completely failed at 24,512 miles. I brought the truck to my local mechanic (excellent mechanic) and he informed me that this failure was eminent as the front brakes pads were completely worn to the bare metal due to excessive corrosion which limited the calipers such that they could not fully release (the real reason why I could smell the brakes). I am convinced that this was indeed a manufacturer's defect caused by poor material fabrication and certainly not normal wear and tear and I am also convinced that the Vendetti service team knew this and tried to up sell me.
GM will not stand behind their product or even consider a possible defect in material or workmanship.
At approximately 17,000 miles, I observed a ‘squealing‘ sound coming from the front of my 2013, 1500 truck. The sound intensified over time and at 19,978 miles, I scheduled an appointment at Vendetti. The service group could not find any issues other than what they claimed were ‘heat spots on rotors from hard stops and excessive rust’. I disagreed as the squealing could have been from a faulty brake caliper and I do not brake hard or carry heavy loads. I use this truck to bring grass clippings and brush to my local compost (1 mile away) and move my kids into and out of college. Nonetheless, the noise escalated and on several occasions, I could actually smell that the brakes were overheating when traveling at nominal city speeds between 25-40 mph. I promptly scheduled a second appointment at 21,803 miles.
I spoke with the service advisor and informed him of the calipers ‘freezing’ and that this issue could be caused by a manufacturer's defect as the vehicle should never undergo a brake failure at 17000 miles. Instead of them acting as my advocate to GM, they chose to advocate for the dealership and responded with "brakes are not covered as they are considered a wear item". The service advisor informed me that this was normal wear and tear to which I strongly disagreed.
The service advisor recommended that in order to eliminate the squealing, he could replace/overhaul my brake system for the sum of $605. I asked if the brakes required replacing and his response was "no, the brake job should just solve the noise issue". I declined as I was assured the actual brakes were actually fine.
Within another thousands miles, the squealing sound continued to increase and by the end of May, I contacted the dealership to schedule yet another service. The service advisor stated that they could not look at my vehicle for at least 3 possibly 4 weeks. I asked why and he responded with a rather rude and terse “we’re too busyâ€.
So now, the front brakes have now completely failed at 24,512 miles. I brought the truck to my local mechanic (excellent mechanic) and he informed me that this failure was eminent as the front brakes pads were completely worn to the bare metal due to excessive corrosion which limited the calipers such that they could not fully release (the real reason why I could smell the brakes). I am convinced that this was indeed a manufacturer's defect caused by poor material fabrication and certainly not normal wear and tear and I am also convinced that the Vendetti service team knew this and tried to up sell me.
GM will not stand behind their product or even consider a possible defect in material or workmanship.
- Walter D., Norfolk, MA, US