Frame rotted through

- Gloucester, MA, USA

I have a couple issues, check trailer wiring light, heat from air conditioner, rusty frame undercarriage - really bad, plus rocker panels on both sides rusting out, is there a recall on issues with rusting of frame " Please help my truck only a 2014 plus had dealer work on air conditioner issues before, dealer never mentioned anything about rust on the frame, when I had multiple oil changes, and many other services done at dealer, I bought my truck from dealer in stow Ohio ! Is there any you can do to help me fix these issues"-??

- Kent, OH, USA

GM has known issues with their frames rotting prematurely. We bought a 2014 Chevy Silverado 1500 in 2016 and had it undercoated at a dealership that claims it will prolong the inevitable rusting/frame rot. The truck has just under 99k miles and should be worth $15-17,000 and won't pass inspection due to severe frame rot we are told it is very unsafe and not drivable. We will be lucky to get $4,000-5,000 to trade for a part out. Our only other option is to spend $10,000 to get a new frame. GM has known about this issue and fails to do anything about it. Toyota had similar issues and stood by their name and products and replaced frames or gave consumers $10,000+ to make it right. It is not fair to the consumer we cannot win a class action against GM and demand a payout for such massive losses. Had we known our frame was so bad, we wouldn't have dropped over $5,000 in it over the last 11 months for rocker panels, cab corners, shocks, bearings, etc. We are out $15,000 on this truck and GM should be held accountable. There are thousands of people nations wide that are in the same boat hoping GM will be held liable at some-point for the distress they have cause their loyal customers.

- Greene, ME, USA

My rocker panels rusting out, trailer hitch wiring issue again, air conditioning/ heater issues again, fuel sending unit and lines issues, plus was told by dealer under frame work rusting issues"?? What is going on with my 2014 1500 Silverado, is there anything you can help me with regarding any, any of these issues". Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kent, OH, USA

Check engine light came on. P0442 code. Brought for service. Needed to replace fuel components but frame too rusted to mount parts. Told to see body shop for repair if possible. No rust on bed or body. Body shop could not repair frame. Body shop said frame is no longer safe to drive. Unable to pass state inspection. 97000 mi, no commercial use. Well maintained.

- North Kingstown, RI, USA

Chassis framework has corrosion including perforation of major frame parts near rear wheels and under the fuel tank. Vehicle has only 70,000 miles and has been well taken care of including regular winter weather washings with underbody wash package. This is a known problem and should have been addressed similar to Toyota truck frame problems. Now I have a like-new appearing vehicle which has been well maintained however the chassis frame is now unsafe and in need of repair. This problem should be addressed up to and including frame replacement.

- Dubuque, IA, USA

Significant corrosion / rust on frame that compromises vehicle safety by weakening the frame. An independent service provider identified large rust hole in frame and multiple areas of significant corrosion. Vehicle has not been inspected by the manufacturer however there are service bulletins for this year, make, and model to correct the manufacturer-identified failed corrosion/rust prevention coating system for this year, make, and model. Specifically General Motors Service Bulletin 19-NA-255. Holes affecting integrity of frame were first discovered in December 2023; subsequent holes and areas of significant corrosions (ie, soft spots) in the structural frame have been identified.

- Harpswell, ME, USA

I was merging on to the expressway and my truck kept going to the left into traffic towards a concrete median. I turned my wheel to the right to try to avoid it and started to spin out and went back to the right side of the expressway which was four lanes wide and slammed into the guardrail. After the wreck I noticed my ABS light was on I-??m not sure if it came on as I was merging onto the expressway.

- Fairdale, KY, USA

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while doing an oil change, the contact became aware that there was rust coming from the fuel tank to the back of the fuel tank. The fuel pump had been leaking fuel. The contact replaced the fuel pump and while removing the bed of the truck, there was rust on the bed of the vehicle. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 188,000.

- Logan, OH, USA

I have a 2014 Chevrolet Silverado 1500, covered by multiple Technical Service Bulletins regarding issues with premature frame rust due to a manufacturing issue. During the Factory Warranty Period, Chevrolet did not acknowledge or repair the issues noted in the TSBs. A 10 year old truck, with 81k miles on it is no longer safe to operate due to extensive damage to the frame from Chevrolet failing to fulfill their own commitments in resolving this issue. There has been no abuse or failures by myself as the owner that would result in the current unsafe condition. Due to this being an extremely widespread and known issue, this must be further investigated and upgraded to a full recall. Without a full on recall, unsafe vehicles will continue to be utilized on roadways, causing safety concerns to owners, passengers, and others on the roadway. Chevrolet has just refused to repair the damage due to the expiration of the factory warranty period. The vehicle was in possession of Chevrolet several times during the warranty period, but the resolution and repair was not completed. Per the TSB, this was to be completed and Chevrolet acknowledged the issue. Since not all dealerships have the ability or willingness to address this concern, Chevrolet must be put as the responsible party through a recall to rectify this, allowing owners to drive safe vehicles.

- Vineland, NJ, USA

I bought this vehicle used, in February of 2019. Everything about the vehicle was checked and in very good shape. Approximately a year ago, early 2023, I was told that a bit of coating had come off the frame and was beginning to rust excessively. In January of this year during a dealership visit for repairs I was shown an area of the frame that looked like hunks of rust had fallen of, and then I was told this will turn into a major problem. My most recent visit, on March 21, 2024, I was again informed about the frame rust and was shown not only the rust problem, but large cracks in the frame that could not be repaired and is a major safety issue. I find it hard to believe a ten year old vehicle with 89455 miles can be beyond repair without this being a manufactures issue !

- Hinsdale, NY, USA

I am the owner of a 10 year old Chevrolet Silverado 1500 with less than 82000 miles. Chevrolet has Service Bulletins out regarding frame rust, but I was unable to have a dealership repair the surface rust for the 7 years I have owned the truck. My frame is now rusted out to the point it is not safe to operate and will cost over $15000 for Chevrolet to repair since the Service Bulletin was not resolved during the visits to dealerships for service during the Factory Warranty Period. My truck has never been abused. As Chevrolet stated in [XXX], this may be a result of a manufacturing issue. This issue is beyond a cosmetic issue and does affect the safety of the vehicle, the driver, passengers, property, and people around. This issue is not isolated to me and my truck, but many others. Thanks to this not being looked at as a safety concern I am now left without a safe method of transportation. Frame rust and deterioration needs to be upgraded to a recall, just as Toyota. The frame build is similar so has the same results. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Vineland, NJ, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" Truck failed state inspection because the frame had rust/corrosion holes in. Frame has been replaced @ this time & the old frame was scrapped. How was your safety or the safety of others put at risk? Due to the rotted/rusted frame the reliabilty & safety of the vehicle was compromised & could have resulted in injury, accident or death Has the problem been reproduced or confirmed by a dealer or independent service center? Independent garage verified the defective frame & replaced it w/a new frame. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? After having the frame replaced the vehicle now passed the required state safety inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Some surface rust was visible on the frame but it was not discovered to have rotted holes through until the underside was looked @ for the state safety inspection. It should also be noted that Chevrolet was contacted & provided the same documentation attached within. Chevrolet DENIED any re-imbursement due to the following: "After further review by our GM Reimbursement team, the vehicle is not eligible for a repair reimbursement due to the repairs being performed at a 3rd party. Also the vehicle is outside of the bumper to bumper warranty it would have been covered under by age and mileage."

- White Haven, PA, USA

My roof has started leaking recently in the back part of cab.

- Falmouth, KY, USA

The frame is completely rusted out. Parts are falling off of it, it rusted under the factory wax rust preventive coating. the abs system will brake the truck on its own without any warning lights.

- Canton, OH, USA

The 2014 Silverado I own the frame is rusting through already! Only 168,000 miles and cleaned and maintained very regularly and the frame is rusted so badly its almost scary to continue driving! My 97 Silverado the frame is still solid as can be with almost 400,000 miles on it and my 10 year old truck with half the miles the frame is shot already? Unacceptable!!

- Clarissa, MN, USA

The frame has rusted to the point that expensive repairs are needed for a truck that's 9 years old. The problem started around 2020, at 120K miles. I already had the gas tank crossmember replaced, only to now have the rear crossmember rust out including the rear of the tailgate. The rear strut is now hitting the bed compromising the performance of the suspension. When the rear strut mount broke, it caught the rear body harness and cut two cables that caused the traction control to shut off while I was driving. I attached pictures of the damage.

- Naugatuck, CT, USA

Brought truck in for a NYS inspection and it failed due to rust and cracked frame. While it was still on the lift the frame collapsed and the back end fell off the lift. Luckily nobody was under it. This seems to be a common issue on many of the Chevy forums. Something needs to be done before failures like this happen on the roads.

- Fayetteville, NY, USA

Paint peeling all over vehicle

- Wilmington, NC, USA

Damage to fuse panel and front left speaker on driver side dash. The Antenna on top of the trucks cab has a known issue to leak. And has leaked down the front left column on top of the fuse panel causing corrosion and damage to electrical components. No evaluation has been done by a certified technician for damage. But available for evaluation per request. No warning lights present.

- Crawfordville, FL, USA