The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 60 MPH with the defroster activated, the contact observed a burning odor, and the rear window shattered. The contact steered to the side of the road and inspected the vehicle. The contact stated that while standing outside of the vehicle, a burned mark was seen on the bottom left side of the outer glass. The contact stated that on the opposite side of the burn mark, there was another mark on the inside of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.

- Bayville, NJ, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving approximately 30 MPH, there was smoke coming from the rear middle cabin sliding window. After stopping to inspect the failure, the contact witnessed an amber burning in the middle rear sliding window rail. The contact used water to extinguish the burning amber and moments later the rear driver's side cabin window suddenly exploded. During the failure, there were no flames. The contact stated that no injury was reported. The vehicle was taken to the local dealer who referred the contact to an Auto Glass repair shop and the window was replaced. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 104,000.

- Coon Rapids, MN, USA

The contact own a 2017 Chevrolet Silverado. The contact noticed that the plastic piece from the rear defroster window was sparking and smoke was coming from rear window. In addition, the plastic was melting. The vehicle was taken to the dealer where it was diagnosed that the rear window defroster assembly needed to be replaced. The vehicle was not repaired, The manufacturer was notified of the failure, The approximate failure mileage was 68,000.

- Independence, MO, USA