2018 Chevrolet Silverado Purchased new from Cole Chevrolet Cadillac in Bluefield, West Virginia. The truck has a vibration in the front end. On 6/27/2019 took to the service center where I bought the truck for an oil change and tire rotation. I showed them the passenger side tire had high and low spots on the outside edge. I was told that the front end alignment was out and they did an alignment on it. They had to order a new tire to replace the bad one on the front passenger-side. Now the back tires are on the front of the truck. The bad tire is now on the back of the truck. The back of the truck now had a vibration because of the bad back tire because they had ordered a new tire to replace it. The front tires seemed ok until I had over 600 miles on them, then the vibration starts coming back in the front end.
I checked the front passenger-side tire the high and low spots where coming back. I decided to check all the tires and I noticed on the front driver side inside edge also had high and low spots on it. I also checked the driver side back tire which I thought was good, it also had high and low spots on the inside edge from where it was on the front before. I took it back to the service center at Cole Chevrolet on 7/24/2019 and told them about the front passenger and front driver side tires. They replaced the bad one on the back passenger side and checked the front end alignment again, said it was ok. I was told that the problem with the front tires was that the tires where soft causing the wearing. I found out the problem with the tires was called cupping.
On 8/7/2019, I contacted the tire manufacturer Goodyear about the problems I am having with my tires. Goodyear had me take it to one of their service centers to have them checked the tires out. The Goodyear service center checked the front end alignment and said it was in alignment. Goodyear told me that the warranty didn't cover the tires because cupping was caused by a mechanical problem. I then filed a complaint with General Motors, they told me to take it back to the dealership and let them check it out.
On 9/09/2019 I took my truck back to Cole Chevrolet service center. I was told there was know cupping on the tires. In September I filed a complaint with NHTSA, haven't heard back from them. The vibration is getting worse especially at highway speeds 70 MPH. Going around a right-hand curve at 70 MPH or 30 MPH the front tires sometimes will lose traction. The picture I sent with this complaint was taken on 9/09/2019 after I got back home from the dealership. You can see the cupping very well in the photo. This truck is not safe to drive, it is getting worse with every mile I put on it, I have less the 10,000 Miles on this truck. The dealership service new about this problem at 5,671 miles.
Update from Mar 1, 2020: I have had my 2018 Silverado for a year now. Still have the same problem. Premature tire wear, At highway speeds, the front end has a bad vibration. It is so bad at times I have to fight with the steering wheel to keep in my lane especially going around curves. It feels like the steer tires have a small continuous bounce. You know GM service centers if you are not a GM certified technician, you're stupid and making up lies about the problem with the truck. It's like going to a doctor and he can't find anything wrong - it's all in your head. I have had independent mechanics look at my truck they both said I have a mechanical problem causing my problem. Again no other mechanic is smarter than a GM technician. I have reported this problem to the NHTSA never heard back from them. I don't know what to do the longer I drive it the worst it gets. Yet a GM technician says there is nothing wrong. I didn't know vibrating steer tires and premature tire wear was a normal thing these days. It's not the surface of the road I am feeling. I have been driving for a long time and I do know when something is wrong with my truck, but again I am not a genius like a GM technician. GM and their service centers has no Code of Ethics. I have signs on my truck protesting the dealership who sold me the truck and their service center.
Update from Apr 18, 2020: Cole Chevrolet of Bluefield West Virginia owner Tom Cole. I have a warranty to cover problems with my truck, but the service center denies that there is a problem. I had to end up paying out of my pocket to fix my truck. The problem was the front struts. I bought new shocks and struts and paid a legit service center to change them for me. That fixed the problem. The truck steers good - it doesn't bounce in the front end as it did with the GM struts. It doesn't nose dive when coming to a stop anymore, braking is better, it stops quicker and before it took longer to get stoped. The front end doesn't slide anymore going around a right-hand turn. Steering wheel doesn't shimmy at highway speeds anymore. The only vibration is from the high and low places on the edge of the tires created by the bad struts. I don't have the money to replace the tires after replacing the shocks and struts. I keep the GM struts, when I got home I took a GM strut and placed the shaft on a board and pushed down. I way 250 pounds the shaft went into the tube with hardly any resistance. There are a lot more forces for it to deal with on the truck. Either the tech needs more training or he flat out lied about the situation. I will never deal with Tom Cole and his dealership and service center again.
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2018 Chevrolet Silverado Purchased new from Cole Chevrolet Cadillac in Bluefield, West Virginia. The truck has a vibration in the front end. On 6/27/2019 took to the service center where I bought the truck for an oil change and tire rotation. I showed them the passenger side tire had high and low spots on the outside edge. I was told that the front end alignment was out and they did an alignment on it. They had to order a new tire to replace the bad one on the front passenger-side. Now the back tires are on the front of the truck. The bad tire is now on the back of the truck. The back of the truck now had a vibration because of the bad back tire because they had ordered a new tire to replace it. The front tires seemed ok until I had over 600 miles on them, then the vibration starts coming back in the front end.
I checked the front passenger-side tire the high and low spots where coming back. I decided to check all the tires and I noticed on the front driver side inside edge also had high and low spots on it. I also checked the driver side back tire which I thought was good, it also had high and low spots on the inside edge from where it was on the front before. I took it back to the service center at Cole Chevrolet on 7/24/2019 and told them about the front passenger and front driver side tires. They replaced the bad one on the back passenger side and checked the front end alignment again, said it was ok. I was told that the problem with the front tires was that the tires where soft causing the wearing. I found out the problem with the tires was called cupping.
On 8/7/2019, I contacted the tire manufacturer Goodyear about the problems I am having with my tires. Goodyear had me take it to one of their service centers to have them checked the tires out. The Goodyear service center checked the front end alignment and said it was in alignment. Goodyear told me that the warranty didn't cover the tires because cupping was caused by a mechanical problem. I then filed a complaint with General Motors, they told me to take it back to the dealership and let them check it out.
On 9/09/2019 I took my truck back to Cole Chevrolet service center. I was told there was know cupping on the tires. In September I filed a complaint with NHTSA, haven't heard back from them. The vibration is getting worse especially at highway speeds 70 MPH. Going around a right-hand curve at 70 MPH or 30 MPH the front tires sometimes will lose traction. The picture I sent with this complaint was taken on 9/09/2019 after I got back home from the dealership. You can see the cupping very well in the photo. This truck is not safe to drive, it is getting worse with every mile I put on it, I have less the 10,000 Miles on this truck. The dealership service new about this problem at 5,671 miles.
Update from Mar 1, 2020: I have had my 2018 Silverado for a year now. Still have the same problem. Premature tire wear, At highway speeds, the front end has a bad vibration. It is so bad at times I have to fight with the steering wheel to keep in my lane especially going around curves. It feels like the steer tires have a small continuous bounce. You know GM service centers if you are not a GM certified technician, you're stupid and making up lies about the problem with the truck. It's like going to a doctor and he can't find anything wrong - it's all in your head. I have had independent mechanics look at my truck they both said I have a mechanical problem causing my problem. Again no other mechanic is smarter than a GM technician. I have reported this problem to the NHTSA never heard back from them. I don't know what to do the longer I drive it the worst it gets. Yet a GM technician says there is nothing wrong. I didn't know vibrating steer tires and premature tire wear was a normal thing these days. It's not the surface of the road I am feeling. I have been driving for a long time and I do know when something is wrong with my truck, but again I am not a genius like a GM technician. GM and their service centers has no Code of Ethics. I have signs on my truck protesting the dealership who sold me the truck and their service center.
Update from Apr 18, 2020: Cole Chevrolet of Bluefield West Virginia owner Tom Cole. I have a warranty to cover problems with my truck, but the service center denies that there is a problem. I had to end up paying out of my pocket to fix my truck. The problem was the front struts. I bought new shocks and struts and paid a legit service center to change them for me. That fixed the problem. The truck steers good - it doesn't bounce in the front end as it did with the GM struts. It doesn't nose dive when coming to a stop anymore, braking is better, it stops quicker and before it took longer to get stoped. The front end doesn't slide anymore going around a right-hand turn. Steering wheel doesn't shimmy at highway speeds anymore. The only vibration is from the high and low places on the edge of the tires created by the bad struts. I don't have the money to replace the tires after replacing the shocks and struts. I keep the GM struts, when I got home I took a GM strut and placed the shaft on a board and pushed down. I way 250 pounds the shaft went into the tube with hardly any resistance. There are a lot more forces for it to deal with on the truck. Either the tech needs more training or he flat out lied about the situation. I will never deal with Tom Cole and his dealership and service center again.
- Roger D., Rocky Gap, US