10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,502 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The infotainment system on the 2019 Chevy Silverado fails when a passenger is using Carplay. While using Carplay for hands-free operation of a cellular device and or navigation the system will reboot continuously. Just prior to the system failures to begin the turn signals will begin to operate sporadically. They will either stay on solid, off, or blink at an uneven interval. These system reboots create a safety issue as this forces the driver to take their eyes off of the road and physically disconnect and reconnect the cellular device. By having to take my eyes off of the road to deal with the system rebooting this takes attention away and creates a safety issue for myself and all others on the road. One incident I had to slam on the brakes after looking back up and seeing that traffic had come to a sudden stop. The unit has been replaced by the dealership one time thus far and the BCM computer has been replaced once as well. This has not resolved the issues. This is also not limited to my specific vehicle. There are hundreds of other owners reporting the same issues. The problem was reproduced by one technician at the dealership but has not been reproduced by them since. (They all have Android devices minus the one tech. This is a Carplay issue.) This has occurred more than 100 separate times on this vehicle beginning in November of 2019.
- Gastonia, NC, USA
On September 11 at approx. 1630 hrs. my wife and I were going out for dinner. I stopped at a stop light on a hill. Transmission in Drive, foot on the brake. Our truck suddenly started rolling backward. I looked at the dash, no warning lights, gauges still working, transmission in drive, I stood on the brake pedal, no effect, I put the transmission in park, no effect, I engaged the parking brake, no effect other than the parking brake warning light came on. We had rolled back approximately 50 feet. I looked in my rearview mirror and observed a car approaching. Luckily he/she saw my problem and stopped. Things suddenly started coming back to life and came to a gentle stop. When I looked in my mirror I was so close to the car behind me all I could see was his windshield, no hood. I moved the transmission from park to drive and we continued on. I have contacted the dealer and they are attempting to determine what happened. However, I am afraid this will happen to someone else who may not be as lucky as I was or that it may happen to me again. I pull a 5th wheel trailer with this truck.
- Manistee, MI, USA
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that the first day she drove the vehicle after it was delivered to her from Hawaii, the brake pedal was depressed and made abnormal ticking sounds. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred and the message "Check the Brake Pad" appeared on the instrument panel. The contact received notification of NHTSA Campaign Number: 19V814000 (Seat Belts), 19V888000 (Electrical System), 20V792000 (Seat Belts) and 19V889000 (Service Brakes, Hydraulic, Service Brakes, Electronic Stability Control) however, there were no dealers in American Samoa to perform the recall repairs. The dealer in Hawaii was made aware of the failure and referred the contact to the manufacturer. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The approximate failure mileage was 70.
- Pago Pago, AS, USA
check engine light came on and is currently pulling the following codes. P25A2 U0146 U0101 U0100 MIL Status- off Freeze frame DTC- u0146 I had an oil change done by Hare Chevy in Noblesville 2 weeks ago, never an issue with my truck until after I left the dealership. Stanley Chevy in Mccordsville looked at it this morning and said they have to order a bunch of parts for it, including new leaf springs for a truck that is less than 2 years old-??never have heard of such a thing.
- Fishers, IN, USA
Rear back up camera continues to error need servicing.
- Liberty Hill, TX, USA
Approximately 1 minute after startup, on a 85* plus day, with the vehicle sitting in the sun, the following failure alarms are displayed on the dash StabiliTrack failure Trailer Braking System failure Steering assist is reduced, caution should be used while driving. Sitting in Park, the steering wheel jerks - untouched Reduced Engine Power warning is displayed All analog gauges go to 0 and bounce on and off Check Engine Light illuminates StabiliTrak warning light illuminated AC disabled If this occurs while driving The engine runs rough, especially just off idle. Putting the transmission in L5 to eliminate AFM, does not help. While driving the truck has experienced Loss of engine power, almost stalled Total loss of power assist steering Near zero manual steering capability. StabiliTrak warning light will often go off after ~ 30 minutes The Check Engine light will remain on after failure but will go out when the vehicle sits overnight" Failure not imminent when the truck has been in the shade
- Coatesville, PA, USA
I was given a 2019 Chevy Silverado and when I turned the truck off the shift to park light would stay on and in February the brakes froze with the bad freeze when it thawed the brakes just started locking up by them selves I could not get over 5-6 mph so I made an app with dealership took it in told them what it was doing they had it a week they replaced shifter handle and bolt and reset codes I get the truck back did not have it 24 hrs I was leaving where I was fishing that morning I was going maybe 40 mph when the abs and other lights came on on dash and the brakes locked up again sending me sliding about 60 yards when I ended up in a ditch I tried to get out and the truck would not move so I get out and look to see my front passenger tire completely broke off folding up under truck. No one else was involved I automatically called dealership told them what happen filed a crash report and tow truck took truck back to dealership I contacted GM snd they sent an investigator to look at it but denied my claim said it was not a Manufactur defect.. so no one is wanting to fix my truck now it-??s still under warranty with less than 19000 miles on it... and if I was to pay out my pocket to fix it I feel that it will happen again cause the freeze did something to the electrical brake system.. the truck is a year and 4 mts old. Paid cash for it and not I can-??t even drive it..
- Paradise, TX, USA
Brake sensor went off, lights stayed on inside cab, radio screen and lights inside went out, tailgate went down while being driven and tools etc were lost. Radio came on and changed channels non stop for almost an hour even after shutting vehicle off 4 timea. After 8 hrs it was back to normal.
- Farmington, MI, USA
We were merging onto a highway from a sideroad & the gauges started going crazy the truck died. Wouldn't restart. Luckily we were able to get off of highway & onto shoulder. Dealership has had truck since then. Today is 4/21/21.
- Troy, MO, USA
On 2/22, my vehicle had to be taken in to the dealership due to it not starting. My check engine light came on. The issue was supposedly a software issue. This issue has happened again and my vehicle is back at the dealership once again on 3/29. It was stated that GM will have to advise the tech on what to do for a permanent fix. This is a major inconvenience and disturbing. My vehicle would not start on 3 occasions because of this issue. The vehicle only has 11,800 miles on it.
- Savannah, GA, USA
3 issues with lcd display used for radio. Hands free devices and backup camera. !St issue is after being parked for several hours, the display may freeze on its last radio setting or may go completely dead. Car can be driven but there is no ability to use radio, hands free phone, maps from phone or back up camera. Only fix is to run the vehicle for at least five minutes, remove the key and open and close the door. After about a minute the instruments shut down. Opening and closing the door will reset the display and again it will function normally. 2 backup camera shuts off while backing up. 3 entire display shuts down and restarts while vehicle is moving. All these events happen after the vehicle has sat idle for multiple hours. Also within 5 minutes of starting to drive the car. These events have happened multiple times and getting more frequent.
- Merrimack, NH, USA
Truck was purchased brand new. Since I first got it I've had problems with the backup camera flashing, going completely blank, and giving an error to service rear camera system. Always occurs while in reverse. Dealership has tried fixing issue several times and now states this safety issue is normal in their vehicles. 11/25/19 dealership replaced back up camera due to lines flashing through screen while backing up. Screen frequently went blank and would also give 'service rear vision system' error. 01/09/20 backup camera system continues to flash, go blank, and give error message. Dealership stated camera was tested and functioning as intended. 10/22/20 same issues persist with backup camera system. Dealership verified problem and replaced camera assembly on 12/14/20. 01/27/21 same problems persist. Dealership updated system and claimed not to be able to reproduce problem. While picking up vehicle flashing occurred before I even left the lot. Dealership requested I remove amp (installed long after problems started occurring; have documentation) before further diagnostics could be performed. 02/26/21 dealership said they checked other trucks in their lot which have the same issue. Says a voltage drop in the electrical system is what's causing the issue and stated there is no fix because this is a normal operation. 03/05/21 problems persist. Dealership built a new electrical harness and replaced radio system. Problem still continues. 03/09/21 talked to GM customer care. They state the safety issue with the backup camera flashing and going blank is 'operating as designed.' 03/11/21 customer care stated vehicle is performing properly and as expected even though back up camera system still having problems. Says there's nothing else they will do for me to fix the issue at this time.
- Molalla, OR, USA
The truck was parked in my home driveway Monday afternoon. It was locked. On Wednesday 2/24/21 our neighbor alerted my wife that there was smoke coming from the truck. We ran out there, but it was already heavily smoking and we could hear crackling and popping noises. Shortly after the truck was in flames. The fire department arrived, put out the flames. The fire marshal did an inspection and indicated it was likely an electrical fire near the tailgate/hitch/license plate.
- Manassas, VA, USA
While driving to school which is approx 70 miles from my house, I was approx 10 miles from my end location and had been driving for 1 hour and 15 minutes without issues. I was driving on I-70 at 75 mph when the truck completely shut down. The engine shut off, brakes went out, steering locked, all electrical shut off. The truck was dead for approx 4 seconds when it kicked back on on its own. The truck continued down the road like nothing had happened. The truck did the same thing about 3 miles after the first time the truck died. There were no more incidents during that trip. Later that same day I was pulling into kroger parking lot turning into a parking spot at about 5 mph when the truck completely shut down again. The truck was dead for approx 3-5 seconds each time with completely shutdown before completely restarting on its own and continuing like nothing happened.
- Crawfordsville, IN, USA
Driving truck and noticed a jerk when accelerating on 1st and 2nd gear causing the vehicle to have a delayed acceleration could cause accidents in traffic. Also when shifting from reverse to drive the truck jerks violently as if the transmission can't engage or dropped and has the delayed issue forementioned the main screen on the vehicle keeps cycling turns on and off repeatedly causing distraction and makes the vehicle computer system unusable
- Lake Elsinore, CA, USA
1.drivetrain issue: At the 1st. Start of the day, when shifting into D (drive gear) ; upon accelerating, the trucks transmission drops off between 1st and 2nd gear as if it were pausing for 1-2 seconds, then truck surges forward issue started the day I drove off the lot. Thought it was truck just working out a glitch, but has always persisted. 2. electrical issue: Power mirrors; when power mirrors are folding inward mirrors do not close at the same time, started the day I drove off the lot. As time has passed it now has become an even larger issue, the power motor in mirror runs continually after it has been open or closed as well as mirror tilting when in reverse. Very distracting. 3. collision censor: Issue started within last 90 days; I can be driving down the road/ highway at any time with no other obstacles in my area, nothing around my truck on any of the four sides, truck will sound warning alarm as well as the display in the dash. I make sure all censors are all clean of any dirt-ice-snow, very troubling when driving as it makes one think there is on coming obstacles.
- Streamwood, IL, USA
Back up camera becomes "fuzzy" when put in reverse in the dark. This happens every time in the dark when there no lights outside/environment. This is really dangerous because what if someone walks in the back of the truck, and I can't see them because of the "fussy" camera.
- Gibsonville, NC, USA
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that the vehicle stall while stationary. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer win Chevrolet, Inc. (2201 E 223rd St, carson, ca 90810, (877) 476-6172) where it was diagnosed with needing an unknown part to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was informed of the failure. The contact was referred to the dealer to have the vehicle repaired. The failure mileage was approximately 20,000.
- Gardena, CA, USA
One week after buying the truck in October 2019 an engine light came on regarding the break system, too the truck in and in a few days I had it back after reprograming the computer. 27 Jan 2021 after leaving work the breaks felt strange but with no alert I went on home. Coming up to a traffic light I tried to stop the truck but had no breaks, I proceeded through another red light with no breaks pumping the break peddle I finally had a little break and got the truck pulled over. I turned off the truck and called the dealership with no answer. I called and had my wife to come pick me up, she arrived and we decided to try and start the truck and see if the breaks would hold. We did make it to the dealership and they have had the truck for two days with no real answer as to what is going on! I called seven times 28 Jan and finally had to go see what was going on all I got was we are working on it. Called three times Jan 29 with no reply and had to stop by and I they would tell me was that is was a module and coding issue. I asked for a loan vehicle and they said they would look into it and respond in the afternoon...we shall see very very frustrating.
- Ocala, FL, USA
- Henrico, VA, USA