10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,180 miles

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« Read the previous 20 complaints

problem #28

Dec 272019

Silverado 1500

  • 176 miles
Present on a 2019 Chevy rst Z71 in nighttime conditions, when the rear backup camera is engaged the quality of the camera is extremely poor with grainy / pixelated image and may cut out entirely while the vehicle is stationary and in motion. This condition posse a danger to the safety of any one or any thing the driver may not see as a result of this condition

- Douglas, MA, USA

problem #27

Jan 172020

Silverado 1500

  • 399 miles
When backing the vehicle at night the camera screen is so bright it blinds the driver and Chevy has no way of adjusting the screen brightness.as of 1-27-2020 Chevrolet is failing to address the problem and it will cause a accident

- Maple Hts, OH, USA

problem #26

Oct 172019

Silverado 1500

  • 40 miles
Back up camera is fuzzy at night and is very dangerous to use when backing up. Using it at night has resulted in almost being in an accident on two occasions. I took it to the Chevrolet dealer today and they said it needed no repair at this time and it met GM specs. It has been this way since I bought the truck and does it every time you back up at night.

- Brunswick, GA, USA

problem #25

Aug 122019

Silverado 1500

  • 30 miles
While traveling backwards in reverse, the backup camera flickers, becomes fuzzy, or has a white line through the 7" touchscreen anytime the brakes are applied.

- Wellington, CO, USA

problem #24

Jan 022020

Silverado 1500

  • 15 miles
Back up camera system is too bright almost blinding at night and is poor quality. The bright screen make is difficult to see behind.

- Hudson, NH, USA

problem #23

Jan 042020

Silverado 1500

  • 3,600 miles
Poor visibility with rear camera at night time when backing up and the brightness and reflection is blinding while trying to use side mirrors

- Niles, OH, USA

problem #22

Sep 072019

Silverado 1500

  • 150 miles
Service rear vision system and blue screen for backup camera and camera system on truck has been intermittently not working since purchased on 5/18/19. Have had the truck to the dealer twice to fix. First time replaced rear camera. Issue returned next day. Second time, dealer pointed to a tsp that indicated the system was busy when first starting the vehicle and to allow for extra time to place vehicle in reverse. Issue is not related to placing the car in gear, it only shows the issue. Issue appears to be a software issue in which the system doesn't get booted up in a timely manner. After some time, has been random from 2-3 minutes to over 30 minutes, the system will eventually come online and work properly. The issue I have is many of my trips are just a few minutes up the road to my firehouse I volunteer at. The truck doesn't have enough time to completely boot up the camera system and I'm left with a blue screen with no way to reset it or use the cameras. I've contacted the dealership service manager and Chevrolet and Chevrolet initially called back wanting me to contact the dealership. The service manager said he would investigate the issue and call me back to schedule a fix. No word in over 1 month now. I see on several forums other users struggling with the same issue and so far there seems to be no fix. I'm not sure GM knows what the issue is at this point. There seems to be no way to alert them and get the right people working on the issue. Hoping this venue will be able to wake someone up at GM. Issue is consistently random. Sometimes it loads quicker than other times, but is consistent in not wanting to work when needed.

- Raleigh, NC, USA

problem #21

Dec 292019

Silverado 1500

  • 800 miles
Rear backup camera screen gets fuzzy with several white lines across mainly during night driving. Very poor visibility for a brand new truck/camera. Good visibility is critical for backing up in a crowded parking lot at night. Critical safety issue!! took it to my local dealer 12/30/19 during the day, and was told they could not get it to replicate the issue, however did know about the issue with other vehicles. No resolution was given, said to come back when it did it again.

- Sullivan, IL, USA

problem #20

Nov 012019

Silverado 1500

  • 70 miles
The back up camera at night is blinding due to brightness and is non-adjustable to dim. Brightness of screen makes it difficult to adjust vision looking away from it to use side mirrors. Safety issue with a moving vehicle.

- Aliquippa, PA, USA

problem #19

Nov 082019

Silverado 1500

  • 5,000 miles
Repeated attempts by jones Chevy, sumter SC, they have not identified the vibration problems with my new vehicle. 22+ days in repair, multiple visits, and GM classifies harsh vibration as "normal characteristic" and closed the case, saying its final. I have contacted GM CEO with certified letter, discussed with exec. Customer support team, and posted on social media to find any solution. GM customer service is the worse I have ever experienced. So far dealer has conducted transmission drain and flush per a tsb, changed torque converter, evaluated vibration with pico scope, and problem still exists and persist. Now today it's back at dealer for a prop shaft swap, from a new truck. My vehicle now has 6K miles, and problem started at 5K after the drain and flush. GM says the vibration is normal because of the dfm, dynamic fuel mgmt. System. I say bs. They are wrong, and no vehicle should vibrate at low or high speed to the point you feel it through the seat, steering column, steering wheel and harmonic distortion in the cab. GM knows what the problem is, they just don't want to admit. Next step, arbritration" any feedback is much appreciated to solve this vibration issue. GM - do the right thing and issue a recall before someone gets hurt. Remember the ignition problem" this problem isn't going away.

- Sumter, SC, USA

problem #18

Dec 182019

Silverado 1500

  • miles
Have taken veh, in twice for recall fixes, getting notices on ph, saying veh has not been fixed

- Muncie, IN, USA

problem #17

Nov 112019

Silverado 1500

  • miles
Rear view camera cuts out intermittently when brakes are applied while backing up. Rear view camera is very fuzzy at night and is difficult to see. This is a safety concern due to visibility.

- Fredericksburg, PA, USA

problem #16

Dec 062019

Silverado 1500

  • miles
Ongoing communication between local dealer and Chevy/GM executive support team to fix shudder/vibration is not resolved. Chevy states "normal characteristic" for this model vehicle, 2019 Silverado 5.3, 8 speed. I vehemently disagree. GM approved torque converts swap and then problem got much worse. They now say, resolution is final, this in normal! pleaded with dealership general mgr, to contact district supervisors to re-evaluate. Now they are going to run pico test and comparative analysis against 2 new truck on their lot. My truck only has 6K miles and should shake and vibrate, but it does and getting worse. Harmonic distortion within cab getting worse. Seems the more miles I put on it, the worse it gets. After drain and flush of transmission, per tsb, now also had delayed shifting, and having to brake hard when downshifting because it wants to lurch forward. Frustrating at best, but safety and risk of injury are my immediate concern. Need help!

- Sumter, SC, USA

problem #15

Jul 052019

Silverado 1500

  • 11,000 miles
Brand new truck an the back up camera flashes flickers, is terrible to see, backing up.GM says its normal. Not normal especially when the catalog says camera is hd 7", never seen a back up camera be able to flash and flicker when the lights are actuated brakes are on. Means there is a draw in the system. There is tinterference with it and the electrical system. I also have the traction control relay clicking everytime the traction control comes on. Have had three vehicles and never heard that to be normal. Head lights are so dim the cars behind me brighten the road. These lights dont even light the refelctors on the road. But apparently normal you can put led in, but have to pay for it. Just keep driving and cant see where your going until you get hurt. Also add led and void your warranty.

- Bracebridge, WY, USA

problem #14

Nov 282019

Silverado 1500

  • 500 miles
The rear backup camera is faulty. Randomly will get a blue screen (backup camera being inoperable) that says to "service rear vision system". research online, says there is no current fix for this issue. I only have 600 miles on a brand new truck.

- Archie, MO, USA

problem #13

Sep 022019

Silverado 1500

  • 1,000 miles
Backup camera at night blurry and shines eye very hard to see to backup

- Milwaukee, WI, USA

problem #12

Nov 152019

Silverado 1500

  • 10 miles
The backup camera screen is at full brightness at night in the pitch dark making for this issue. If you are looking in your side rear view mirrors to backup and look to the right one, passing the screen, you are blinded by the brightness of the screen. This, in my opinion, is very dangerous. This issue is also present in other 2019 trucks.

- Huntington, WV, USA

problem #11

Nov 012019

Silverado 1500

  • 600 miles
The rear view camera is absolutely blinding in low light conditions /at night. Also the screen is glitchy at best. The screen constantly cuts out and the picture distorts when applying the brakes. Compared to cameras and screens on other vehicle of lesser quality and less money this camera is absolutely unacceptable. A $52K truck should have a camera /infotainment screen of better quality than this. This technology has been out long enough to have hd quality as a standard feature. GM should make this right or I'm sure there will be a lot of new Ford customers in the coming years.

- Hampton, CT, USA

problem #10

Nov 112019

Silverado 1500

  • 280 miles
The backup camera system is essentially unusable at night when reversing. The image quality is fuzzy at best and cuts in and out with horizontal lines flashing through it. On top of the fact that it is a fuzzy image, it is so bright, it is unbearable to look at, it's basically white-washed.

- Escalon, CA, USA

problem #9

Oct 092019

Silverado 1500

  • miles
The backup camera is useless at night, I already took it to the dealer and they told me that it was normal for the trim of the truck

- Homeland, CA, USA

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