In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!

- Middletown, IN, USA

On my 2019-Chevrolet Silverado 1500, the ball joint in the front upper control arm broke and caused the wheel to separate from the truck while driving. The truck is available for inspection where I had to have it towed to the dealership repair center. Fortunately, no other vehicles were on the same road as me when it happened, and I was on a local road not going very fast, but it could have killed me and others. It most definitely put our safety at risk. Because of a faulty control arm causing the ball joint to break, it also broke my CV Axle, Tire Rod End, cut the brake lines and ruined the tire and wheel. Because the brakes did not work, I am fortunate the tire/wheel on the ground helped the truck to stop. The dealership says there is no GM recall so it is not covered and NHTSA Recall 21V718 is not real which I never received a notification about either. We are waiting on insurance and dealership to complete the full inspectection with an estimate and they too agree I am lucky to be alive. There were no warning lamps or messages. This must be addressed with GM immediately before more people die from this faulty control arm.

- Benton, AR, USA

The front driver side upper ball joint broke. I was going down the highway at 70 miles an hour, pulling a trailer when it broke, I was lucky to keep it on the road. It ruined the rim, tire, brake lines and CV boot. Just fortunate there wasn-??t a car next to me or we would-??ve hit it and nobody died, especially with my young son in the car. Also when I got it towed the tow truck driver said he picked about the same year truck up three weeks prior for the same issue a broken ball joint on the driver side. In my opinion they should not be an issue with a newer truck with only 42,000 miles on it. This is a huge safety concern and has done a lot of damage to the truck and cost me a lot of money especially being six hours away from home when it happened.

- Dowagiac, MI, USA

2019 Chevy Silverado 1500 front left axel seperated from vehicle on freeway causing abrupt jerk to left casing truck to crash, front wheel assyemby sepperated from truck

- Shelby, MI, USA

Loud clunking nosies from front of vehicles, loud grinding/creaking. Truck keeps getting misaligned.

- Franklin, NC, USA

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 55 mph, the upper control arm and the ball joint detached from the passage side tire. The contact stated no warning light was illuminated. The contact stated he lost control of the vehicle and drove into a ditch. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was stationed for three weeks. The vehicle was not repaired. The contact towed the vehicle to the local dealer and it still had not been diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V718000 (Suspension), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 59,867.

- Eastman, GA, USA

Chirping sound coming left axle, also the transmission shifts hard and shutters down shifts hard up shifts when I put into drive it goes in hard at idle as of Monday November 22,2021 found puddle of transmission fluid on driveway, transmission is sealed can not check.told service tech about the transmission told me it was normal tired of dealing with service techs that lie to customers and that they know more than customers maybe some but not all some customer know more than they do, been building cars since I was 16, hot Rodder from way back.also have 2013 Buick LaCrosse 83,000 miles it has its 4th set of tires!!!? Came with Mitchlem tires lasted a little over 30,000 miles this is due to lack of maintenance, balance and rotation from the dealer

- Blue Eye , MO, USA

My truck has a vibration when going down the highway at speeds of 70 mph. The dealer has done a transmission flush but still have the same issue. I am afraid that the driveshaft or the transmission may lock up while we are on the highway with the family.

- Lake Alfred , FL, USA

check engine light came on and is currently pulling the following codes. P25A2 U0146 U0101 U0100 MIL Status- off Freeze frame DTC- u0146 I had an oil change done by Hare Chevy in Noblesville 2 weeks ago, never an issue with my truck until after I left the dealership. Stanley Chevy in Mccordsville looked at it this morning and said they have to order a bunch of parts for it, including new leaf springs for a truck that is less than 2 years old-€¦never have heard of such a thing.

- Fishers, IN, USA

While driving my vehicle down a residential street around 25 mph my steering suddenly pulled to the right. Causing me to strike a parked car. This happened ON4/10/21. The vehicle pulled to the right causing my tire to strike the parked car. Witness to the accident said that my wheel was coming off before striking the car. The front right side suspension on my truck was ripped away from the vehicle including the drive axle. Pieces of the suspension broke into pieces. There is a police report with the waverly police dept in waverly, Ohio 45690. Report number 21-050. To my surprise coming home from work on 4/13/21 the same thing happened to a co workers new model GMC Sierra which is a similar vehicle. He was just driving and the front suspension fell off his vehicle causing his truck suspension to hit the ground. I observed his vehicle and the damage to the suspension was basically identical to my vehicle suspension. His vehicle is currently located at hometown Chevrolet in waverly, Ohio 45690. My vehicle was towed to perfection one collision in chillicothe Ohio.

- Waverly, OH, USA

I originally bought a new 2019 Chevrolet Silverado 1500 ld on 06/08/2019, I really liked the truck and its many features. After several weeks I noticed the whole underside frame and driveline components were rusted and corroded. I brought it back to my dealer and they immediately located a replacement vehicle for me. I picked up the 2nd new truck on 07/10/2019. This truck has the same defects as the first vehicle. Chevrolet has an issue with this model truck. I spoke to GM and they didn't seem to care blaming the dealer for not inspecting truck properly. I am very disappointed and unsure where to turn next, can you help me?

- Hollywood, FL, USA

I was backing into a parking space at a very low speed, when the right side lower balljoint separated and dropped the truck on the ground. The vehicle was rented from enterprise and had only 9000 miles. I had just finished a 10 hour interstate drive and was lucky it didn't separate at 70 miles per hour.

- Berkeley Lake, GA, USA