The contact owns a 2025 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen and seized. The contact stated that occasionally the instrument cluster failed to activate. The vehicle was taken to the dealer, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available to repair the instrument cluster. The contact referenced an undisclosed recall; however, the VIN was not under recall. The contact stated that the failure started immediately after the vehicle was purchased. The contact had been waiting for delivery of the parts for two months. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the manufacturer had been contacted more than twenty times. The failure mileage was approximately 2.

- Ogdensburg, NY, USA